I’m back on the road. It's been brilliant but I was surprised as sometimes they try to get out of a claim. Dealership sent me all the paperwork. Process was alittle complicated as there was a lot of back and forth, didn’t expect it to happen but I was stunned. Happy with timescale, no complaints

Had some work done on my Audi Q4. It was a smooth claims process.

I had a gasket replaced on my Skoda because it was leaking oil badly and so far I've checked it and there have been no more oil leaks, so it looks like a good job. The claims process was very good. To be perfectly honest, the garage very kindly did most of it for me while I was sitting in the office, just asking me a few questions along the way. From my point of view, it was very easy.

Back on the road and my cars running lovely, all good. It was a really efficient process and took around two and a half weeks with nice and clear communication. Both the dealership and the warranty company contacted me throughout. Everybody I spoke to was really helpful.

I found MO very helpful in terms of saying what they can do. The repairs were going to take 3 weeks and I couldn’t wait that long. I was in a hire car and need my car back. I took it to a local Peugeot main dealer and thought I would chase compensation at the end. They found the faults and I had to pay towards the cost. It was a pleasant surprise to get something but not to have to wait.

Everything has been alright, and the car has been repaired. We went through the dealership we originally bought the car from, and they took care of communication with TMO for us. Throughout the whole process, everything was good, and we had no issues. The people we dealt with over the phone were superb, I can't remember their names unfortunately.

Had an issue with my car and went to the dealership to get it repaired. It wasn’t the best communication, had to go back few time to get the issue sorted but we got there. More communication would have been better from the dealership and the repair took longer than expected but It was all covered under the policy.

Everything was great really, repairs done to my satisfaction. I contacted the warranty provider directly and they had really good service throughput but I did send some documentation relating to diagnostic fee which I got back but had to chase it. Everyone that I spoke to was very helpful. Timescale was very quick for repairs to be completed.

Very satisfied

I contacted the dealership & the warranty company. The repairs were carried out to my satisfaction but I had to pay £100 to cover the full cost of the labor so gave four stars but I was happy with the timescales for the repair and would recommend them.