Took my car into Vines Of Gatwick BMW for an oil change and find the cause of a rattle. I gave permission for them to carry out a major service if they had time. Dropped my car off at 8:30 am and got it back at 7pm! The technician couldn't hear the rattle although VERY obvious, and the car had a major service to the cost f £501, even though a value service of exactly the same was showing £449 online! They also washed my car which I said I did not want. I was never asked if I wanted the car washed and now I have fine scratches all over my car! Also, my service book did not correspond with my receipt! So I am over £500 lighter with a scratched car and a service book that is stamped as 'mini service' i was told by Richard Burgan that the technician couldn't road test my car to hear the noise as my osr coil spring had snapped. This was his excuse for not looking into the rattle on the car. However, he went on to say that the technician took my car for a test drive after he finished servicing it.....when I questioned it, he said the test drive was in the car park!!!! I don't know how this place can get away with it. I am seeking advice with regards to the scratches along with the fact that I did NOT give them permission to wash my car, nor did they ask me if I wanted it washed. Stick to the smaller garages, you will get a better service as they will need your custom therefore more likely to look after you.