Took my Tiguan into Wrexham Volkswagen for its first service and was met with disgraceful customer service. I was left twiddling my thumbs for ages before someone spoke to me. Firstly, the member of staff was insistent I buy a maintenance package, only to tell her I leased the car and didn't want one. She then went on to say that the car would be there all day, even though when I booked it in 2 weeks ago I was told it would be there for 2 hours only. I left Wrexham VW and will never return. Staff need to attend an intense Customer Service Programme before they are allowed to deal with the general public !!
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Wrexham Volkswagen is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Volkswagen models. All vehicles come with the warranty and Approved Used benefits you would come to expect when purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Volkswagen!
Deals in: 4x4s, Cars
Manufacturers: Volkswagen
Franchise Dealership
| Excellent | 63 | |
| Very Good | 4 | |
| Average | 0 | |
| Poor | 2 | |
| Terrible | 2 |
Wrexham Volkswagen
Rhosddu Industrial Estate Main Road
Wrexham
LL11 4YL
01978 503517
https://www.swanswaygarages.com/volkswagen/contact-us/wrexham/
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 19.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
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