Can't speak to anyone on phone had no idea wat was happening with my car won't be using again

Chris was the salesman absolutely brilliant I had a new Renault scenic e tech electric paperwork was done quickly and answered all questions I had. On handover showed me how it all worked and phoned 2 day after to make sure everything was ok with car who’d recommend Chris and Renault Swansea thanks. From Paul Williams.

We purchased a second-hand car from these people at a very high price as it seemed at the time to be a good deal as the vehicle had supposedly been owned by the family of a staff member and had been meticulously looked after. The new brakes had to be replaced after 2,000 miles a year later, the aircon is faulty, there was a petrol leak, the paintwork was very poor with the lacquer flaking off in large chunks. The tyres were of very low quality and not matched, there was an engine sensor fault that had been reset and came on again when we got home, the front and rear windows were heavily scratched. We later found out it hadn’t had full services each year as we’d been led to believe, only essential items occasionally appeared to have been accomplished, we still don’t know if the oil was changed regularly. We were given a warranty, which really wasn’t worth the paper it was written on, the brakes weren’t covered, neither the petrol pipe and much more. We have dealt with Renault Retail for years, but never again.

Traded my old car with Ben great experience made everything super simple

From my initial conversation with Chris he was very professional courteous and made the process so easy he kept me informed all the way through the process! he made me feel at ease ..listened to what I wanted..he has most definitely earned myself as a returning customer! Hannah made the handover perfect everything explained from start to finish! Its been a pleasure dealing with you both! I would highly recommend !

Picked up car today from Clive today..Thank you.Great service throughout. Dave Spinner

Had my first service recently, Rachel Griffiths and her service team was excellent. Had a health check video and car cleaned inside and out on return. Thank you Paul Hopkins

Bought a Dacia Duster from Renault Swansea, Great service from Chris and the rest of the staff.

We had Leigh who initially provided a good introduction to the car that we were interested in and then he passed it over to Ben Radcliffe who I have to say was an absolute star. Very knowledgeable and informative and great personality to go with it. Thanks Ben, your were a star. John

I was very happy with the service I had from Ben Radcliffe when purchased my new car thank you

Very happy with the prompt service I got when I arrived at Renault garage from Ben Radcliffe. I was reluctant to change my Clio but with Bens expertise and persuasive attitude, I am now a very satisfied customer and the proud owner of a Renault Captur. Thanks Ben for all your help👍😀

Brilliant service received today from Justin Davies when leasing my new Mobility vehicle - thank you Justin - top man 🌟🌟🌟🌟🌟 By the way the car is absolutely fantastic

Hi team. have to say what a pleasure it is to be served by you all at swansea dacia dealership.. Justin, this the third and hopefully not the last car we have or will be bought off you. it was effortless and so easy to understand the process from start to finish. the fantastic deal you and sean put together for me and my wife on the finance side was awesome. the car again is stunning. what a treat and cheaper. Heated seats an added pleasure. THANK YOU THANK YOU.... CHUFFED PETER AND MICHELLE X

Thank you Steve and the team for such a great service quick and easy for my new car thank you once again Dilwyn and Julie

Received a fantastic service from Clive at Renault this week. He was friendly and helpful everything I asked for was no bother for him to sort out, from the first phone call to collection day he was brilliant. Brilliant service . Thank you Clive

Bought a new Dacia Sandero yesterday. Easiest and most efficient car buying process I've ever been through! Justin dealt with all the arrangements, including the part exchange, perfectly, without any fuss and kept me informed throughout. The car also arrived earlier than expected. Sean was also spot on with the finance. Couldn't have asked for more - will definitely be back next time! Big thanks!!

Would like to say that I can't praise justin enough, I've just picked up my new car and his customer service is in peckable he went above and beyond with me through the process

Just took my car for its yearly service and wanted to say job well done to all especially to Rachel. Thank you 😀

recently purchased a dacia sandero safeway ,Roan the saies person was very helpful and a pleasure to do buisness with , would recommend this company to anyone thank you all at Renault Graham Jenkins

Love my new Dacia Sandero, which I picked up today. A lot of car for the money. Thankyou to Jay who made the buying of the car a stress free process, at the Renault/Dacia dealership Llansamlet.

We picked up new Captur on 18th November. Chris looked after us from ordering the car to keeping us in the loop all the way through. Very professional, helpful service. They even picked up our last car for its' MOT from the house. Big thank you to Chris who was amazing and was a marvellous ambassador for Renault. WE LOVE THE CAR!!

Clive challenger looked after and dealt with all our needs expertly and professional loved the car.

Would recommend anyone wanting a new car to go to Renault swansea Service from The one and only Jay was fantastic Couldn't ask for more Both Jay and Sean Couldn't do enough for us even tho I was a pain Thank you so much and see you in a couple of years x

I have to say this is my second Dacia Duster in 3 years , and i have gone through Renault Swansea both times . What a fantastic experience i have had, but especially more so in these very hard difficult times . Chris Maynard is a very professional , polite sales person, always kept me updated on sale, and sent video so i could view the car and arrival of car with a video also , also Sean the finance sales person helpful when i had difficulty . I work for the NHS and know bow difficult it is working in these awkward times , but these both sales men and the other team involved in Renault/Dacia are doing an amazing job and credit needs giving where credit is due, you have all kept some normality in this difficult times. Well done all keep up the good work and stay safe .

I recently had a captur from Renault and they were fantastic. The service and speed of when I arranged for the car to the pick up was amazing. I could recommend the place enough! I will deffo be sticking with them for years to come! Chris Marland was who helped me and made sure everything was what I wanted and that I was happy with the final product! Fantastic workers, polite and just pure helpful! Thank you very much guys!

The salesman Jay was the most friendly and professional salesman who knew everything about the car we had chosen. He made us feel comfortable with the whole experience (even in these testing times) . The finance gentleman Sean was really helpful with all the paperwork side of the sale. We would like to say huge thank you to the team for the fantastic experience and we would definitely recommend this dealership to friends and family Thanks guys Janette and Tiny Paskell

Really good customer service would like to thank Justin Davies for all his hard work and for making the process easy

We would really like to thank Kelly Yates for the wonderful, warm and friendly service we received in the course of the selection and purchase of our Renault Captur. We tend not to leave reviews, but could not miss the opportunity to praise Kelly as she has been so helpful and a real pleasure to deal with. She really is a tremendous asset to this business and went above and beyond. Thank you Kelly with very best wishes from Chris and Jackie O'Brien - merry Christmas to you.

A big thank you to Justin Davies & the Renault team for arranging a car for us over Christmas as our mobility car has been held up thanks

Purchased a used Renault Clio last week, had excellent service from salesman Craig Randall who talked us through the various options and guided us through the purchase process with patience and professionalism. He explained the workings and controls of the Clio very clearly and even went up to the Tesco superstore to fill up the petrol tank for us! Very impressed with the service.

Where to start with a positive I think, Karl Spencer Jones at Renault Swansea, what a nice person very helpful and fair I have bought 3 car from Karl over past 2 year and always give me a great deal ( well as good as he can for main deal) always gave me the impression he want me to come back and deal with him again and again which I have, one of the best salesmen I have deal with thank you Karl, now the reason for this review the services department, maybe you should rename to unhelpful or rude department just few suggestions, bought this car 19-06-18 it was Swansea Renaults demonstrator car told by Karl it would be serviced and had all documents and both keys, when we arrived to pick the car up on the 19th they had misplaced the one key and the service book and they would need to order and replace both item. I phoned Karl asking about where and when this was going to be done on 29th after returning from my holiday and told he would chase up for me, then received a phone call from service department (Rachel) booking the car in for the 10th August at 08.00 in the morning, which I agreed. however I had a hospital appointment arrive for that date so contacted Swansea Renault to rearrange the date to be pass through to a call centre somewhere and was unable to speak to anyone in the Swansea branch. the call centre informed there was no booking for my car or that date, I then had to drive up to Swansea to change the book for the 10th august (nothing worst that someone not turning up) only to be told by them there was no booking for my car either and they knew nothing about it, so of to see Karl again and after him talking to them they had booked it in and was happy to change it and the car was booked in for the following week at 10:30. turn up at 10:30 dropped the car off took my daughter over the road to play area and was told it would be about 45 minutes, had no phone call to say car ready and my daughter was enjoying herself so returned to pick the car up just after lunch, to be told by Rachel that they had been given the wrong key and it wasn't there fault, her attuned stank "I couldn't call you as you didn't leave your number" how did you not have my number when you called me few weeks before, terrible attuned and services wasn't interested in dealing with me in any way, back of to speak to Karl I have made quite a few phone call and left messages to ask about when and if the right key had arrived and finally had a call back on the 20th October (yes that right October), to book the car in again spoke to a man this time and told him I wanted to check the key when I arrived to make sure it was the right one and not waste hour sitting around for no reason same as last time was told that would be fine had the key there and booked the car in for the 23rd of October 10:30 turn up on 23rd as agreed dealing with Rachel, I asked for the key to check and was again given really bad attuned and was told no we do that arguing with me and didn't want me to have the key to check technician needs this, like I'm going to run away with a key that doesn't work , told her again why I wanted the key and they did finally agree to give me the key to check finally had the right key was told it would be about 45 minute to reprogram. this time I was waiting in waiting area. after 85 minutes (I know this as I was watching a film and paused it) was told that it still wasn't done as you can imagine I could believe this Renault net was down and yet again wasn't there fault, I told the key and back to Karl I had already told Karl how disappointed I was before I gone in and if it wasn't fixed this time I had already spoken to trading standards and they where advising me to get the issue fixed elsewhere and send Renault Swansea the bill which is what I was going to do, Karl talked me down and asked me to give him few minutes he came back with his manager and we agreed for me to have a replacement car and leave mine there until it was fixed. I was asked to wait in the waiting area to give them time to sort this out, so sat opposite Rachel and see is pulling a sad face :( at me know I'm not sure if she thinks I'm 5 years old or if it just a big joke to her what an attuned, I then when on to tell her how disappointed I was with the services department and what bad service they had given at which stage she wasn't interested not really surprised I have quite a few friends that have had the misfortune to deal with her even told one of my friends you bought the car in Bristol it nothing to do with us really I didn't no my Dacia warranty is limited to the deal I bought from . I was given the other car and on the 24th October I had finally had my car back with both keys working 4 months 5 days to sort out a replacement key, how poor is that for a services department the rally bad bit about this is I am now using someone else for servicing my two new Dacia and that how I started buying from Renault Swansea was waiting for my car to be serviced poorly by the services department and Karl talked me round sold me two new car and changes have happened in services department give them another chance best advice avoid unless you want bad slow and rude customer services. this services department amazes me how bad their services is.

Just purchased a Kia Sportage from Renault Swansea,and have to mention the excellent service I received from Wayne Hilde, he made me feel welcome and nothing was to much trouble. He was most informative, and was a true gentlemen from start to finish, and would definitely recommend him and the dealership to family and friends. I felt the delivery of the product from start to finish was well delivered and well executed in a totally professional manner. Well done Wayne and Renault Swansea.

Dealt with a guy called Ross Meredith who was absolutely fabulous and a credit to Renault. Cheers, Mr Nash.

AFTERCARE OF CARS IS PATHETIC, JUST AWKWARD RUDE UNHELPFUL AFTER SALES STAFF..WOULD NEVER BUY FROM AGAIN OR RECOMMEND PURELY BECAUSE OF THE STAFF...TIME FOR A SHAKE UP TO DISMANTLE THIS CLICK ..COME ON RENAULT... TRAIN YOUR STAFF IN CUSTOMER SERVICE AND ATTITUDE..