0 stars!! An absolutely awful experience from start to finish. I would strongly advise anyone considering buying a car from Houghton Motors to think very carefully.I bought a Range Rover from them and the engine problems started within just 8 days of purchase. I contacted the dealership during the warranty period and made repeated attempts to get the issue addressed.What followed was months of stress, uncertainty and incredibly poor communication.The vehicle ultimately developed serious engine problems and I was advised not to drive it. I then had to go through the Ombudsman Service to resolve and have the vehicle rejected. The fact that it took the involvement of the Ombudsman to reach a resolution tells you everything you need to know about the experience.Even after the vehicle was collected and driven 159 miles with an engine fault - the problems continued.There were repeated failures to properly arrange collection and return of courtesy vehicles (both broke down on me) including vehicles being collected/returned in a completely disorganised way. I have had to deal with broken or unusable courtesy vehicles, missed collection arrangements and endless communication simply to try to get basic matters resolved.The Range Rover was also returned/handled with damage to the front bumper which was not present when it was originally collected from me.The vehicle has also left oil/fluid staining on my driveway, creating yet another problem and expense that I should never have had to deal with.What should have been a straightforward car purchase turned into months of hassle, stress, disruption and dealing with multiple parties just to try to get a problem vehicle properly resolved.My experience has been:❌ Serious engine problems within 8 days❌ Warranty issue not properly resolved❌ Months of stress and uncertainty❌ Poor communication❌ Repeated failed collection arrangements❌ Problems with courtesy vehicles❌ Damage arising while the vehicle was in their possession❌ Oil/fluid staining left on my driveway❌ Ultimately required the Ombudsman Service to resolve the disputeI have retained extensive documentation, photographs, call records and correspondence supporting my experience.I would NEVER use this dealership again and, based on my experience, I would strongly recommend that anyone considering purchasing a vehicle from them carries out extremely thorough independent checks and considers very carefully how they deal with problems if something goes wrong.The biggest disappointment isn’t just that the car developed a serious fault - cars can go wrong. It’s the way the situation was handled afterwards.For me, the customer service and after-sales support were completely unacceptable.

We bought a BMW 1 series from this supposed dealer, within days we had the car cutting out and have not been able to use this car. The finance company they use are not bothered either as they are affiliated so steer clear of this lot you will be sorry if you don't. Our car is still unusable and we are going to pursue this in the courts.

AVOID!!! Oh ISHRAQ DAR you small smelly weasel of a man. (Yes the owner) I bought a car off these guys, it had many issue’s within days of the purchase. Guess what? Even with warranty this small smelly man would not sort it out. Dodgy mot on it? Oh absolutely! Anyways, some time down the line I have a catastrophic failure with the veichle. It was taken to a specialist who has confirmed the car has had a nasty rear end accident! The car is going to need thousands spent to repair it. It had been rear ended at some point and bodged back together to look good. This car should never have passed the 12 month mot it had when I purchased it from the small smelly man ISHRAQ DAR from Houghton motors. Con artist!

SCAMMM!!! AVOID this place at all costs, they are scammers and nothing else, the owner is rude and arrogant, purchased a VW Golf from them using Zuto, First of all was very rude over the phone when I asked if I could collect the car about 2 days later I was driving it and the engine warning came on And the oil pressure light, clearly the car was not checked prior to being sold. Was very difficult to get him to fix the car. The car was burning oil which turned out to be the piston rings. How can you sell a car with an engine fault ???????? He gave us a Vauxhall Insignia as a courtesy car and again problem after problem when we called him to tell him the clutch pedal dropped and wouldn’t go into gear, he wouldn’t come to fix the car. We had to fix it ourselves. And he tried to blame us for burning the clutch, he was saying what do you want me to do about that, I have a dealership to run. And then put the phone down and started getting rude. He then started declining our calls. We have reported him to Zuto. He needs to know basic customer service and treat people with respect otherwise he won’t be doing this for long. SCAM and nothing else. I will be reporting this garage further. THIS IS NOT A DEALER. THIS IS A BACKSTREET SCRAPYARD!!!!

Buy A car and it's faulty from same day return several times to repair still have major problems no refund given have a car sitting in my drive that's unsafe to drive. Dishonest Dealer Don't care once he gets his money. selling faulty car wouldn't recommend worst experience ever.