My experience with Steven Eagell Toyota Rayleigh has been extremely disappointing. I took my Toyota Yaris Cross in because the front 360° camera had stopped working. During my visit, I was told that the fault was due to damage to the front camera, and I was left with the impression that I was being held responsible. I was also told there appeared to be previous repair work to the bonnet, despite no evidence or photographs being provided to support this conclusion. I later obtained a second opinion from Steven Eagell Toyota Romford. Their initial assessment recorded no physical damage and identified an electrical fault requiring further investigation. After several visits, Toyota Romford ultimately replaced both the front camera and the camera ECU, calibrated the system, and confirmed that all cameras were working again. The process took weeks to resolve, involved conflicting diagnoses, delays in communication, and significant inconvenience. During this time, I had £850 taken from my account pending the warranty decision, and my vehicle remained unrepaired while I waited for parts. What disappointed me most was not just the delay, but the way I was treated at Rayleigh. I did not feel that my concerns were listened to, and after raising my complaint, I was informed that they would not carry out any further work on my vehicle. Despite this, I later received a customer satisfaction call from Rayleigh asking whether I was happy with the service while my complaint was still ongoing and the repair had not even been completed. I would like to thank the team at Toyota Romford for continuing to investigate the issue until it was resolved. Their persistence resulted in the replacement of the camera and ECU, and my 360° camera system is now working correctly. I hope Steven Eagell Toyota Rayleigh reflects on how this case was handled. Customers deserve clear technical explanations, evidence to support diagnoses, respectful communication, and consistent customer service.

I purchased a used Aygo from Rayleigh Steven Eagell back in April and have never experienced such poor treatment from a company before. I will include all of the issues I've had with the company, who have been shocking when it comes dealing with my issues. - the delivery of the car was delayed due to issues on their side - the car specs did not match what was advertised on the Toyota website (lack of parking sensors and touch screen system) and the car paint work being not as described. - the petrol gauge was broken upon receipt, which causing me to break down a week after purchase - when picking the car up from the dealership after the petrol gauge was fixed, I had to wait for approx an hour whilst someone located the keys to take the car out of the garage. - This car is now due a service and MOT, 2 months after purchasing it, when this should have been done before delivery. - The air conditioning is not working - There is a high pitched squeak coming from the wheels when driving in 2nd and 3rd gear. - After multiple attempts at speaking to the general manager Ramiz, he had "arranged" for the car to be picked up today at 10am to be MOT'd and serviced. No one arrived. - After calling them at 10:40 to find out why no one has turned up, I've been told there are no courtesy cars available and that the car will be picked up tomorrow. - The car got picked up the following day and a courtesy car was received (one small positive!), however that was almost a week ago and I haven't had any updates, even after calling 3 times (I keep getting told they'll call me back....) No one at the company cares, no one calls you back when they say you will. I would highly recommend that you stay clear from this company.

Don’t use this company unless you are willing to be lied to, mislead, ignored, the list goes on! I’ve had nothing but trouble for the past 5 weeks. They are incompetent, negligent, untrustworthy and most importantly have breached agreements. I will be taking this further, absolutely shocking.

Really great service. I came to collect my car and was impressed how quickly and efficiently Simon had done the handover, despite me being late for the appointment to collect. He didn't keep me waiting and made sure I was looked after whilst he finished up with his previous customer. Got an excellent deal on the car I bought and a really good handover. Would recommend this dealership highly