Purchased a brand new MG S6 EV from Palmers MG Hemel Hempstead on 2 April 2026. Within the first few months (currently around 4,500 miles) the car has had multiple faults: • Rear light bar cracked with no impact – initially the service manager was reluctant to raise a warranty claim and implied it was customer damage. MG eventually accepted it and replaced the light bar. • Powered tailgate intermittently fails to open fully (previously reported and told it was fixed – it wasn’t). Injuries have occurred when it has stopped short. • Random security/illegal invasion alarm activations. • Regenerative braking strength cannot be adjusted as it should. • Driver profile mirror settings do not save and the mirrors drop/inwards when the profile is selected. The car was returned once for these issues and we were told they had been rectified. They had not. I raised a formal complaint. The Director responded that no faults were stored, software was up to date, and nothing could be reproduced. This contradicts what a service advisor told me on the phone – they acknowledged some of the faults had existed and claimed they had been fixed (the only one they said they couldn’t replicate was an MG Pilot-related issue). I also noted the car appears to have been left unlocked the entire time it was with them. The security alarm only triggers when the vehicle is locked, so that fault could not have been properly tested. MG app logs show repeated alarm activations both before and after the car was at the dealership. MG Customer Care directed me back to the dealership. At this stage the main issues remain unresolved and I am not prepared to keep returning the car for further open-ended workshop visits. As this is a new vehicle, it is also becoming apparent that other customers are reporting similar faults. Disappointing experience overall. Though no complaints with MG themselves thus far.

Having purchased our second MG from Palmers in Hemel Hempstead we would like to thank Kiran and James for their excellent customer service.

After both my father and auntie recommended Palmers, we visited to look for a family car (MG). My husband, our two children, and I asked to deal with Toby. Although he doesn’t usually handle this brand, he was incredibly accommodating. I was quite apprehensive due to past negative experiences with car garages, but Toby completely changed that. He was honest, approachable, professional, and genuinely understanding. There was no pressure at all, and he really went above and beyond to make sure we felt comfortable and supported throughout the process. An excellent experience from start to finish. I would highly recommend Palmers and especially Toby to anyone looking to buy a car.

Brilliant service hannah was helpful and friendly Explained things about the car Very happy with everything Definitely would recommend to anyone

New ****PLEASE AVOID**** I purchased a used 2019 plate Fiat 500x from Ross in early August. Vehicle only had one previous owner and mileage was fairly low for the age of the vehicle, therefore I thought this would be perfect to downgrade to (previously had a 2023 Peugeot) to save some money due to having a baby. I was told when purchasing the vehicle by Ross, that the car would be serviced prior to being given to me. I took this as though the vehicle would have a good check over, I was wrong. Prior to collecting it I had confirmation via email that it had been serviced. On collecting the vehicle, I noticed there was no paperwork or indication of a service being done. The latest service in the book was from March 2025. I questioned this on my collection to be told it wouldn’t have been serviced but had a ‘used vehicle check’ . Less than 2 days later, I discovered the vehicle had no coolant. I topped this up and within less than 24 hours it was empty again. It had a leak. I also noticed the engine was idling very rough which didn’t quite seem normal and the gears were knocking when changing. On top of this the DAB wasn’t working properly. It only worked on one channel. On my test drive, the radio was on this working one channel, therefore I didn’t notice the DAB in fact didn’t work. As I was still within my 30 days of purchasing the vehicle, under the Consumer Right Act, I had the right to reject the vehicle, so I took it back to the dealership. I was told by the used vehicle Manager Kiran that I was wrong and that I must give him the opportunity to fix the vehicle first. This isn’t what I requested but was given no other choice. I also asked for compensation in replacement of a refund to be told they don’t offer any compensation. I stressed that the coolant leak should have been picked up on the so called ‘used vehicle check’. I asked for paperwork of this check but was given the invoice for the service in March. The vehicle was in the garage at the dealership for around a week. The coolant leak was fixed with a new seal. The DAB was fixed with a new part. I was told the rough Idling was due to the vehicle being 3 cylinder and that there were no issues with that. Unfortunately I forgot to chase the gear noise while the vehicle was in the garage and therefore had to take it back at a later date. The day I took it back in regards to the gear box, a service technician came out for a drive with me and confirmed he could hear the knocking. He told me he thinks the vehicle has had a new clutch so could be the reason. On return to the dealership they said they would put the vehicle on the ramp and give it a check over. 10 minutes later, they said they checked it over and it was fine and no issues. I don’t believe that in 10 minutes a gear box can be checked over that quickly. Before leaving I asked for my paperwork of previous work/service on the vehicle, for question to be avoided. However, the male at the desk confirmed that the used vehicle health check was carried out in MARCH 2025. He said to me ‘I assume that’s just before you picked the vehicle up’ to which I replied ‘no, I bought it and picked it up in August’. This confirmed NO checks were completed on the vehicle prior to handover and the vehicle had been sat on the forecourt since then. Since the vehicle has been into the service garage at the dealership, the gears still knock and now a new noise has developed. A squealing/squeaking noise from the engine while idle and squeaking/creaking from under the bonnet when pulling off. I had a bit of faith restored when the coolant and DAB issues were fixed, however I do not believe this car has been checked over properly and by competent mechanics. I am now having to go to an independent mechanic and pay for a full check over. I have had the vehicle for 25 days (minus the days it was in the garage) and get nervous to drive the vehicle especially being pregnant. I have used been a Palmers customer for the last 8/9 years and never had such issues. I really am truly disappointed and now having to take this further.

Got jeep from here don’t ring back don’t know why managers there rude sales man Adam made formal complaint don’t even bother reply to it Lovely car though