Aim Cars from Aim Cars in response to Miss sold warranty

Hi, we apologise you feel this way, 1. We can confirm you did have a 24 months warranty and all of the relevant paperwork was emailed out to you. 2. We can confirm we did receive your invoice for a clutch, however after 16,000 miles and 12 months a clutch is not covered under a warranty due to being classed as a wearable component, and we notified you of this. Even on a Brand new vehicle and that time scale and mileage a clutch would not be covered. 3. We apologise you was going through to voicemail however during that period we was in a national lock down and since we are classed as a non essential business we were forced to close and tried to contact you upon going to the office replying to voicemails + Emails - 4. Customer satisfaction is our upmost priority and we endeavour to try and do our best, however in some circumstances we simply cannot cover parts on vehicles that are classified as wearable components. 5. Please contact us on relevant contact number/ Emails, we are more than happy to offer a good will gesture towards your repairs. Kind regards.

Mic in response to Miss sold warranty

No 1 I had no reply they are full of, I have just phoned up after I seen the review I got a answer after months of blanking my calls, from one of the staff who answered the review,would you believe once again James the so called owner is not there but was there when wanting money for the car, no 2 I have had no reply to emails no3 I have had no calls or voice mails from anyone ,it is me that has had to do the calling ,no4 the warranty I have is not just for the clutch it's for the gear box that I had to get fitted aswell ,other components ,which yous have the invoices for ,no5 a good will gesture ,I want what I am owed for the £200 warranty I paid for two years cover,plus The AA cover what I had to pay out ,I have the booklet where does it say I am covered for what ever miles for a year ,you say you informed me you did not tell me shit ,once again the warranty people you gave me said you did not register my details you,the company Aim Cars just pocketed the money, I paid for two years cover ,one year AA cover I had to pay to get my own car towed, as I got no answer from Aim cars, for my AA cover. no 6 I have just spoke to aim cars I told him about my warranty he sent it went bust the company who they had the warranty with I have there phone number here ,the company is still here, it's WMSgroup there number is 01844293810,www.WMSGroup.co.uk I have the booklet here for everything I am covered for with this company You changed warranty company it's all a blag fake, just pay up ,this can all be squashed. Anyone had any problems with this company if you want to email me ,we can take this to the courts together

Anonymous in response to Awful after care

I’m not sure this is a very fair review for this dealer, a suspension spring can break at any time, this is not the garages fault and for a log book you should of taken that up with DVLA! You could of asked to see the paper work like I did and they had no bother letting me look at every bit they had for the vehicle I purchased, no pressure sales and left me to look around in my own time!

Mic sir in response to Great communication

Hi I had similar problems when bought my car I got xtra warranty for two hundred to cover two years ,you can read my review Maybe we could come together,take it to consumer Wright's

Aim Cars from Aim Cars in response to Take your chance!

Hi,We are sorry to hear this,,,covid has put considerable strain on us,having to close for 3 months,and we would like to apologise for your experience.All of our cars are sent to an independent mot centre,and carried out completely unbiased.We didnt get the opportunity to inspect the car ourselves and the work was carried out without our authorisation. After speaking with the AA ,and to the MOT centre in question,we feel the garage you took it to were possibly looking for work not required.The AA suggest our offer of goodwill you accepted,then changed your mind.Once again we apologise for your experience and appreciate your feedback.Kind Regards

P Nicol in response to Take your chance!

I agreed to the small offer you made as some money back was better than no money back after you had advised the AA that you weren't going to contribute anything. Then I could follow up and investigate trying to gain a more suitable contribution offer from you, which you have chosen not to do. You are right, you couldn't inspect the car, you were closed and I needed it fixing as I swapped a car in working order for a car that was technically un-roadworthy and dangerous. I trust my local garage unlike how you should maybe trust yours and I don't think they were "looking for work" they don't need it as they are always super busy because they do a really good job everytime! I also don't think a full exhaust system, 2 CAT converters, a repaired spare tyre (due to it being totally flat) and 4 shock absorbers that were we're all broken would be classed as unessential work.....nor work that should have been done before issuing an MOT certificate. Maybe you should be checking your independent garage as they shouldn't be issuing MOT certificates for vehicles that need this much work! It's such as shame as overall I couldn't fault my purchasing experience and initially I sang your praises but the follow up has been poor, agreed covid didn't help but you haven't helped yourselves thereafter nor has you customer service given me reason to recommend you unfortunately.

Mic sir in response to Take your chance!

Hi I had similar problems when bought my car I got xtra warranty for two hundred to cover two years ,you can read my review Maybe we could come together,take it to consumer Wright's