Staff from Aim Cars in response to Citron DS3 -Returned

Thank you for taking the time to leave a review. The delay in the collection of your vehicle was due to this having to be arranged through a 3rd party and this date was the next available slot they had. As part of a refund process we have to have the vehicle inspected by a local independent garage, which we know and trust to verify the faults. Once inspected, our mechanic agreed with the faults and we were happy to arrange the repairs for you, however, as the lead time quoted for the repairs was 14 days and we had no courtesy car available you were, understandably, unable to wait this long. At this point we offered you a full refund, plus your £60 diagnostic fee from Citroen. Our mechanic carried out the required repairs and, yes, the car was put back up for sale. Although all of our cars go through a multi point inspection, we cannot always foresee an issue and we will always put any issues right. We apologise any inconvenience that was caused to you, but unfortunately what happened was unforeseen and we tried our best to resolve the issues you had.

sarah waring in response to Citron DS3 -Returned

i appreciate the response but it was the aftercare that was the real issue here. i was fair in giving two star to acknowledge the refund. Not returning calls, not knowing what was happening, asking me to get quotes when they were irrelevant and not needed is the reason for a negative review. Why ask for two local quotes and say you would consider local then say you wouldnt ? Just to be clear, I returned the car under the consumers rights act, not because you offered a refund and this has all been documented and verified on this site. It could have been sorted very early on if you had returned the calls and i would never have considered leaving a negative review. This is probably the first negative review i have ever had to to do. However i appreciate the acknowledgement that you had delays from third parties, but an acknowledgement of not returning calls etc would have been better received.

Sarah in response to NO LOG BOOK

What car was it?

Staff from Aim Cars in response to NO LOG BOOK

Thank you for taking the time to review. One of our drivers delivered your vehicle to you and unfortunately, due to an oversight on our part, the new keeper slip (V5c/2) was missing from the documents that we had left you, resulting in you being unable to tax the vehicle. We then paid you the fee to apply for a new slip from the DVLA, this process can take up to 4 weeks. We offered you a courtesy car to use for this period which you refused as you would have preferred to source your own and send us the bill, which as a small business we are unable to do. We did also offer you a full refund for your car, which you refused. As we are unable to contact you due to you rejecting our calls we can only assume that you have the correct documents and that you have now taxed the car, Thank you.

Staff from Aim Cars in response to Liars & charlatans. Absolutely Dreadful.

Please allow me to explain our version of events. We successfully bided on an off road vehicle on eBay. Unfortunately, due to you being based in the Scottish highlands we could not find a courier willing to collect the vehicle from you to deliver to us as this is approx 800 miles round trip. We then cancelled the purchase subject to eBay rules and regulations. In hindsight, we should have checked your location and obtained courier quotes prior to bidding, however we didn’t foresee this being as much as an issue as it turned out to be and we apologise profusely for any inconvenience we caused to you and I can certainly assure you that there was absolutely no intention in collecting the vehicle and not paying for it!

Staff from Aim Cars in response to Poor service, car in poor condition

Thank you for your review, this vehicle was sold to you on 03/10/2017 with a 12 month warranty which expired 03/10/2018. This warranty was used for repairs which we arranged for you at no cost to yourself. Unfortunately we are unable to cover the cost of any repairs which occur outside of the 12 month warranty period. We missed the deadline to appeal against the CCJ that you issued against us therefore this was granted in your favour, however, we then arranged a private agreement for you to be paid in full and you assured us that the matter you be concluded.

Staff from Aim Cars in response to Poor service, car in poor condition

Thank you for your review. You purchased the Toyota from us on 14/10/2017 and this came with a 3 month warranty, with the option to extend to 12 months, which wasn’t taken. The car had a couple of minor issues and as stated in a previous reply to your earlier review in this case you carried out work at your own garage without our knowledge, making a warranty claim impossible as we have to have the repairs to the vehicle authorised by our warranty providers prior to the work being carried out. You then expected us to pay the bill for the repairs you had done, which we could not claim through the warranty. This lead to a dispute with you looking to claim your costs back through a CCJ. We have since reached an agreement, in which we have paid you in full, directly and we have both agreed that this matter is closed, thank you.

Mic sir in response to Poor service, car in poor condition

Hi I had similar problems when bought my car I got xtra warranty for two hundred to cover two years ,you can read my review ,can you tell me how you went about getting this car dealt with cheers