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24 reviews from our car dealer reviews community
Leave a review for Alpha Cars (North Yorkshire) Ltd
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24 reviews from our car dealer reviews community

Leave a review for Alpha Cars (North Yorkshire) Ltd
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"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Exactly the car I was looking for from alpha cars, great service, went above and beyond for me, made the full process simple and not stressful. Big thank you to Trevor and the team, I would definitely recommend to anyone. Thanks alpha cars over the moon with my car.

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+0 Found this review helpful
"Unreliable service"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a 2nd hand Kia Soul from alpha cars and after a few days called them to report a few things that needed repairing . From the onset I had nothing but unreliable information from them ., lie upon lie about what was happening with the car no updates as promised and I had to repeatedly call them to find out what was happening with the vehicle. As my patience began wearing thin I demanded the car to be returned with all jobs completed. It was returned after 4 and a half weeks but to my dismay not all jobs were completed and I refuse to take it back even with the three month warranty. Lovely car but I’d rather pay to get these things repaired at a reliable garage than take it back to these monkeys. Stay clear is my advice !

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+3 Found this review helpful

John MacPherson in response to Unreliable service

Good morning Andrea, My wife bought a car from this dealer in January 2023 and had an experience very similar to yours and we have now taken the matter to court. We wondered if you could share your experience with us so that we can use it as evidence of a continuing pattern of behaviour by Alpha Cars. We have been utterly appalled by the attitude of the owner of this business and feel that it should be put a stop to in order to protect future customers. If you feel that you can help, please let me know. Kind regards, John MacPherson.

"CUSTOMER FOCUSED "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Above and beyond service from Michael and the team. I have bought a few cars over many years, this was the best service I've received. I live in Scotland and Michael arranged a viewing for me at my front door. I purchased the car the following day and it was delivered to my front door in perfect condition. MAJIC great company great team. Don't hesitate to buy from them....you are genuinely looked after. I love my Evoque.

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+0 Found this review helpful
"Terrible aftersales"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BUYERS BEWARE!!! Good with info when trying to sell you something buy terrible at delivering.. Got a car on finance back at start of 2022 and was told EVERYTHING was fully working.. So went ahead had to wait a couple.of daya to actually get the car but once i did i noticed one of the cigarette lighters didnt work.. so went back and asked if they could have alook, after 3rd time asking the mechanic came out and "checked" and cpuld find the reason behind it and assumed it may be a specialised thing and they were currently talking to someone to do this sort of work.. 2 weeks pass and still nothing and everytime I brought up the issue i was shrugged off and they got prickly.. so after after extended time on 30/05/2022 i went to a nissan specialised to get it assessed paying nearly £90 and it ended up being just a simple blown fuse.. I raised this with the finance company but alpha cars just told them they actually advised me to go to a specialised, which they DID NOT!! BUYERS BEWARE

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"Excellent choice of cars !"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Alpha Cars had exactly the car I was looking for and Trevor made the whole process dead simple with no hassle, no salesman's gimmicks and no pressure. Ver helpful and always pleasant in any communications. Will definitely be a returning customer.

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+0 Found this review helpful
"5 STAR SERVICE YET AGAIN."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thought my car had developed an Electrical Fault following short Trip. Excellent Service yet again. Car collected and contacted today by Neil who found the fault lay not with the car but the Black Box Unit supplied by Admiral. Car was only away a day and returned today. Very courteous young man with a smile included and handed keys again. Thanks again Alpha you never fail to amaze me. Phil

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"Love my new car!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the 2nd car I have bought from alpha cars and left extremely happy. Very helpful and friendly staff, any problems you may have getting finance they do everything they can to help you. There are not many places I’d go to buy a car but I would definitely return again in the future. I definitely recommend alpha cars you won’t be disappointed.

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+1 Found this review helpful
"Highly recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service friendly staff and a great range of cars I’m a returning customer due to quality of cars and fantastic prices

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+0 Found this review helpful
"Huge Disappointment"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased vehicle and professional delivery that’s where it ended. Car had fresh MOT however vehicle had vibrations at speed developed an issue that related to power loss of the motorways after less than 300 miles. Contacted dealership who didn’t really appear to care. Said they would look into nothing ever back. Cosmetically care ok, mechanically poor.- you but they forget you.. Avoid - now I’ve got a lemon to live with or sell with a family afraid to travel in it. Regretful purchase.

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+4 Found this review helpful
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"Beware dodgy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a second hand Peugeot which only just made it off the car park before a fault developed, turns out the suspension spring was broken and the bearings were worn. Next day the car was returned to me and I was able to drive it home, but it was making odd noises, so it went to my local garage who discovered the exhaust had 2 holes in it and the brake pads were worn completely. The garage refuse to engage with me or talk about the problems which have cost me a large amount of money. DO NOT BUY A CAR HERE

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+4 Found this review helpful
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Dealership Information

Alpha Cars (North Yorkshire) Ltd is an Independent dealership that is based in Catterick Garrison. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews3.6 out of 5 stars — Rated Very Good
Excellent
14
Very Good
1
Average
1
Poor
5
Terrible
3

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  • Contact Information

    Address

    Alpha Cars (North Yorkshire) Ltd
    1 Easton Way
    Catterick Garrison
    North Yorkshire
    DL9 4GA

    Get in touch

    01748 831700
    https://www.alphacarsonlinenyorks.co.uk/

    Opening times

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    Dealership Statistics

    58%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Alpha Cars (North Yorkshire) Ltd

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