Oliver, December 2021
"Great friendly service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great genuine honest and friendly people, great service. I would recommend Andrew and James to anyone in the market for a quality used car.
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Aftersales from Andrew James Cars Ltd in response to Great friendly service
Thank you for taking the time to share your experience with us Oliver. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!
Hulea O, December 2021
"10000 miles discrepancy "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Car advertised with 10000 miles lower than reality and some warning lights on dashboard which weren’t supposed to be there as advertised. They only let us know about these problems when the finance company was about to make the payment. They said that obviously they can’t do anything about the mileage and that they are still working on removing the dashboard warning light. I asked them to update the price accordingly to the new findings and they offered me to cut off the FREE warranty (which is valued according to them between £500 and £700) and cut of £250 from the initial price. You don’t need too advanced maths knowledge to find out that their offer was actually worst than the initial deal so I said pass and asked them to refund the deposit and cancel the deal. I’m very curious how do they pass the MOT as it was recently done and the dashboard light problem wasn’t listed as advisory even if it should according to law. I’m wondering what other problems are on those cars which their MOT garage fails to list. They will probably add a comment to this post as they are adding to every negative review saying either that they don’t recognise me as their client or that my review doesn’t reflect reality. You choose what to believe. The car was a Jaguar XF S 3.0 silver from 2010. Be aware of the issues before buying. Good luck.
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James from Andrew James Cars Ltd in response to 10000 miles discrepancy
Ovidiu, thank you for your review.
To offer some balance and perspective here is our take:
Firstly, we have never met, you have not visited us in person and you did not ever see the car in question.
We spoke on the telephone and we advised you today we would need a little more time to rectify a tyre pressure (TPMS) warning light (very minor issue) which has appeared since the vehicle had a new MOT 1 month ago. It is our meticulous attention to detail when preparing vehicles that ensures we would rather delay your visit than have a car less than perfect when you purchase. You seemed to not grasp the MOT was weeks ago and this warning light appeared during our pre sale checks.
At this point you proceeded to begin trying to renegotiate the deal with a request of a discount of hundreds of pounds. Unfortunately a discount was not feasible as the car was already priced very competitively and includes our unrivalled service and inclusive one year warranty not found elsewhere. We did offer a £250 discount in lieu of the included warranty as this is what it costs us due to the volume of business we conduct with the warranty company. It is true this warranty would be £500-£750 to purchase yourself, I think you failed to grasp this point.
With regards to the mileage advertised, you signed a finance agreement with the correct mileage noted. We are unsure of the complaint here but in any event if we had agreed to your demands of several hundred pounds discount it is clear we would not have received this review. We do not like to be held to ransom with threats of negative reviews and pride ourselves on having honesty and integrity.
We like for our customers to appreciate the efforts we go to in order to make car buying a pleasurable experience and different to that found elsewhere. Our countless positive reviews echo this sentiment.
Thank you again for your review, we wish you well finding your next vehicle but would respectfully ask it is not with ourselves in the future.
As a an award winning dealer some of the best deals we do…are the ones we don’t do.
Stuart P, June 2021
"Brilliant, Professional and Simple"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Me and my partner travelled from the midlands to purchase a Seat Ateca that was immaculate and high spec for an amazing price. We spoke to James on the phone who was very polite and informative and we were greeted and helped by Andrew at the premises. Very welcoming and comforting atmosphere and no complicated salesman jargon involved. Offered to help us retain our private plate from a fiesta that we PX, which was incredibly nice of him to do so. The process of finance was easy and stress free. Could not big these guys up enough. If you ever need a car, these are the people to see.
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Aftersales from Andrew James Cars Ltd in response to Brilliant, Professional and Simple
Thank you so much for your wonderful review Stuart! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!
Claire, May 2021
"Great "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brilliant car dealers Very helpful friendly lovely guy s
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Aftersales from Andrew James Cars Ltd in response to Great
Hi Claire, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!
Mrs R, April 2020
"Great Website and even better service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After making the decision to buy a new car I was then finding it very difficult to find what I was looking for until I came across Andrew James Cars Ltd Website.
Not only did I find the car I was looking for but I had support the whole way through. I was applying for finance which I was able to do quickly and effortlessly through the website, any questions I had I received immediate replies through the messaging service.
Once I had been approved for finance I made arrangements to go and view/test drive the car. When I arrived James and Andrew were very accommodating, nothing was too much trouble.
There wasn’t any pushy salesman pitch which I really liked, the car sold itself, it was prepared to a high standard and even though it is a used car it still had that ‘new car smell’. Needless to say I drove away with the car and I am over the moon with it!
I would definitely recommend this dealership. The support is consistent even form my first enquiry.
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Aftersales from Andrew James Cars Ltd in response to Great Website and even better service
Thank you for taking the time to share your experience with us Mrs R. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!
A P, April 2020
"Audi a4"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car from andrew James cars in Rochester Kent
Excellent service great help getting me finance so I could buy the car
Car is great, had a pad light come on, I gave them a call they told me drop car to them
I went back with car they had a look around pad sensor had broken fitted new sensor and I was on my way
No other problems
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Aftersales from Andrew James Cars Ltd in response to Audi a4
Thank you so much for your wonderful review A P! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!
Mr S, April 2020
"Car brought "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brought a car for them and it was nice to deal with friendly real people. Somebody who went the extra mile as the car developed a problem and it was fixed, it seemed that nothing was to much trouble for them.
They didn't hide anything and was all ways up front.
5 Gold star for service.
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Aftersales from Andrew James Cars Ltd in response to Car brought
Hi Mrs S, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!
Will S, March 2020
"Great Friendly dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have known James and Andy for over 5 years. During this time I have been impressed by their professionalism and their Customer services. All vehicles are mechanically checked and prepared to the highest standard. Will highly recommend Andrew James Cars to anyone looking to invest in a second hand vehicle.
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Aftersales from Andrew James Cars Ltd in response to Great Friendly dealership
Thank you for taking the time to share your experience with us Will. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!
Andy S, March 2020
"new audi Q5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Had our new Audi a month now. So pleased with the car!
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Aftersales from Andrew James Cars Ltd in response to new audi Q5
Thank you so much for your wonderful review Andy! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!
Sarah, March 2020
"Sarah M"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All the reviews are true - this really is the most fantastic place if you're looking for a new car.
Andrew is THE BEST! You could not meet a nicer man and he is so friendly and helpful. I absolutely love my new car and they went above and beyond for me. You can definitely buy with absolute confidence! Thanks so much Andrew and James. I'm a very happy customer!
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Aftersales from Andrew James Cars Ltd in response to Sarah M
Hi Sarah, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!
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