Aftersales from Andrew James Cars Ltd in response to Great service and seller

Hi Jacek, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

James from Andrew James Cars Ltd in response to 10000 miles discrepancy

Ovidiu, thank you for your review. To offer some balance and perspective here is our take: Firstly, we have never met, you have not visited us in person and you did not ever see the car in question. We spoke on the telephone and we advised you today we would need a little more time to rectify a tyre pressure (TPMS) warning light (very minor issue) which has appeared since the vehicle had a new MOT 1 month ago. It is our meticulous attention to detail when preparing vehicles that ensures we would rather delay your visit than have a car less than perfect when you purchase. You seemed to not grasp the MOT was weeks ago and this warning light appeared during our pre sale checks. At this point you proceeded to begin trying to renegotiate the deal with a request of a discount of hundreds of pounds. Unfortunately a discount was not feasible as the car was already priced very competitively and includes our unrivalled service and inclusive one year warranty not found elsewhere. We did offer a £250 discount in lieu of the included warranty as this is what it costs us due to the volume of business we conduct with the warranty company. It is true this warranty would be £500-£750 to purchase yourself, I think you failed to grasp this point. With regards to the mileage advertised, you signed a finance agreement with the correct mileage noted. We are unsure of the complaint here but in any event if we had agreed to your demands of several hundred pounds discount it is clear we would not have received this review. We do not like to be held to ransom with threats of negative reviews and pride ourselves on having honesty and integrity. We like for our customers to appreciate the efforts we go to in order to make car buying a pleasurable experience and different to that found elsewhere. Our countless positive reviews echo this sentiment. Thank you again for your review, we wish you well finding your next vehicle but would respectfully ask it is not with ourselves in the future. As a an award winning dealer some of the best deals we do…are the ones we don’t do.