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96% Recommend
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193 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
Leave a review

193 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
Leave a review
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"Deserve the highest rating "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Service level was 10/10, I had a major issue just after collection with the car which has been fixed by Andrew James Cars Ltd. While the car was at services they gave me a courtesy car, so they deserve the highest rating from me.

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Aftersales from Andrew James Cars Ltd in response to Deserve the highest rating

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Excellent"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car is great. I am very pleased with my purchase and the overall service was excellent.

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Aftersales from Andrew James Cars Ltd in response to Excellent

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Couldn't ask for more"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm just waiting on a window switch from here, but I'm not chasing it because I have every faith it'll be sorted, but my Skoda Octavia is getting on just fine otherwise. The customer service was excellent and faultless to be honest. The approach was relaxed, with a "have a look around, and if you like it, we can talk, if not, no worries" attitude. 5* plus experience. It's clearly a well-run operation with knowledgeable staff and great customer service.

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Aftersales from Andrew James Cars Ltd in response to Couldn't ask for more

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

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"Returning customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Returning to Andrew James Cars was a fantastic decision, as they consistently provide top-notch service and always have a beautiful selection of cars. This time, I purchased a Mercedes C-Class, and I absolutely love it! The car is everything I wanted and more; it’s sleek, stylish, and a joy to drive. The team at Andrew James Cars made the whole process seamless, just like they did during my previous visit. Their customer service is second to none; they’re always friendly, attentive, and genuinely committed to making sure you’re happy with your purchase. I’ve never had anything but great experiences with Andrew James Cars, and I’m so glad I went back to them. I couldn’t be more pleased with my Mercedes C-Class, and I highly recommend this dealership to anyone looking for a quality car and exceptional service.

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Aftersales from Andrew James Cars Ltd in response to Returning customer

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Left with a smile on my face "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Aftersales from Andrew James Cars Ltd in response to Left with a smile on my face

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Delighted with my purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can’t praise the team at Andrew James Cars enough; they were excellent to deal with from start to finish. The Jaguar XF I purchased has completely surpassed all my expectations; it’s even better than I could have ever imagined. The car is a dream to drive, and I’m absolutely thrilled with it. The team was on the ball from the moment I expressed interest in the car. They quickly arranged a test drive, which gave me the confidence to proceed with the purchase. Once I was happy to move forward, they had all the paperwork sorted in no time, making the whole process incredibly smooth and efficient. The professionalism, knowledge, and friendly service I received made the entire experience an absolute pleasure. If you’re looking for a high-quality vehicle and exceptional customer care, I highly recommend Andrew James Cars. They’ve earned a customer for life, and I wouldn’t hesitate to go back to them for future car purchases!

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Aftersales from Andrew James Cars Ltd in response to Delighted with my purchase

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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"True to their brilliant reviews "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After reading numerous positive reviews about Andrew James Cars, I felt confident that I would be well taken care of during my car-buying journey. When I arrived at the dealership, I was genuinely impressed by their diverse selection of vehicles. There was a great variety of options that catered to different preferences and budgets, making it easy to find something that suited my needs. James, who assisted me, was incredibly supportive and knowledgeable. He took the time to listen to my requirements and offered valuable insights without any pressure to make a quick decision. His relaxed approach made the entire process feel comfortable and enjoyable. I appreciated how he guided me through each step, ensuring that everything went smoothly without any hiccups.

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Aftersales from Andrew James Cars Ltd in response to True to their brilliant reviews

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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"Suits my needs perfectly "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Kia Sorento from Andrew James Cars, and it was truly a delightful experience. Right from the beginning, there was no pressure or hard sales tactics, which I really appreciated. The team was genuinely interested in helping me find the right vehicle. The communication was excellent; they consistently returned my calls, and I have full confidence that they would support me if I ever needed help in the future. A huge thank you to Andy and the entire team for their exceptional service!

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Aftersales from Andrew James Cars Ltd in response to Suits my needs perfectly

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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Reviewer has successfully provided either proof of ID or proof of purchase
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"Very smooth buying experince "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buying my Citroen Dispatch from Andrew James Cars has been a fantastic experience from start to finish. Throughout the entire process, I felt completely at ease, which made the whole car buying journey enjoyable. I must mention that James makes a great cup of tea, adding a nice personal touch to the experience! The Citroen Dispatch itself drives like a dream; it’s comfortable, smooth, and perfectly suits my needs. I couldn't be happier with my choice. I have no doubt that I will be back again in the future for my next vehicle.

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Aftersales from Andrew James Cars Ltd in response to Very smooth buying experince

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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Reviewer has successfully provided either proof of ID or proof of purchase
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"Worth the long drive to get the car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased an Audi A1 from Andrew James Cars, and it has exceeded all my expectations! I found the car while browsing online, and when I visited the dealership, I was filled with confidence seeing that the car matched the online advert perfectly. This really highlighted how honest and transparent this dealership is, which I truly appreciate. James at the dealership was brilliant throughout the entire process. He had a relaxed approach that made me feel at ease, and his extensive knowledge allowed him to easily answer all my questions. His friendly demeanour and professionalism made the experience enjoyable. I couldn't be happier with my new Audi A1 and the service I received from Andrew James Cars. If you're looking for a trustworthy dealership with quality vehicles, I highly recommend them!

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Aftersales from Andrew James Cars Ltd in response to Worth the long drive to get the car

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
193 reviews4.9 out of 5 stars — Rated Excellent
Excellent
183
Very Good
9
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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