3% Reviews
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80% Recommend
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57 reviews from our car dealer reviews community
Leave a review for Andrew Toms Car Sales (Hewaswater Garage)
Leave a review

57 reviews from our car dealer reviews community

Leave a review for Andrew Toms Car Sales (Hewaswater Garage)
Leave a review
"Great Dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would recommend this garage. Have always been pleased with all of the cars purchased from Hewaswater and would always go back. No matter how much or how little we spend, the staff always make us feel welcome and are pleased to see us. The vehicles are well presented too. First Class.

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"Audi tt"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought audi tt on line from Hewaswater Garage and I didn't even see the car because I live in South Wales 4 hours away dealer was brilliant the car was as he said looks lovely drives lovely I would recommend this dealer to everybody what man Simon was very easy and quick I don't mind driving over 4 hours for a car off the dealer again c u in a few years cheers mate

"Fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and I came to Andrew Toms Car Sales to have a look at getting a new car. Had a great selection and no hard sell. Wife chose a car, no problems taking out for a test drive. She liked it and brought it and when we came back to part exchange her old car, it had been cleaned fully and then they proceeded to go over everything and explain all the parts of the car to her and all the technology in it. All this was done on a Sunday after they officially closed but spent the time to make sure my wife was happy and comfortable in the car before driving off. So impressed with the customer service will certainly come back if my own car needs replacing

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"Stay away from this garage "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a BMW back in October 2018 before collecting the car I phoned and was told everything was ready! Arrived at Andrews toms garage! The brake disc that should of been fitted hadn't been done! Car wasn't even cleaned properly! Polish marks all over the car! Not a good start! Simon finally agreed to take the car back and replace the discs and just as the car is coming up to the end of its warranty the car had complete engine failure! Not what you expect from a car that's just been picked up 4 months ago! Had to pay for full rebuild Not a reliable and trustworthy dealer.

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Shaun hocking from Andrew Toms Car Sales (Hewaswater Garage) in response to Stay away from this garage

Dear Damian. We are sorry to hear that you have aired some issues of dissatisfaction regarding your vehicle purchase. The areas of white polish residue left on your car was an oversight as often this cannot be seen in the lighting we have inside our valeting bay. I note the brake discs had been replaced and we honoured this agreement with you and this has now been sorted and rectified. I must point out that we offer a 3 month/ 3,000 mile warranty on all of our retail cars and your comment states your more serious issue of engine failure took place at 4 months months. This would suggest that you were out of warranty at this point and the car had covered high mileage of over 130,000. We would of been willing to have assisted you had we known anything about this and we strive to maintain a very high level of customer satisfaction here at Andrew Toms Car Sales. I would like you to make contact with the garage by telephone or in person by appointment and I will be happy to discuss with you and may even be able to offer you some goodwill. I look forward to hearing from you shortly. Many Thanks Shaun

"Stay clear"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from hewaswater garage and I have had nothing but problems and when I took the car back the answer was you brought a used car what can we do well I know it’s a used car but losing water and burning oil on a used car was not good enough it’s a joke as the garage is stay clear.

Shaun from Andrew Toms Car Sales (Hewaswater Garage) in response to Stay clear

Dear Darren I was sorry to see your complaint online by stumbling across it today by chance, normally if a customer is unsatisfied they contact us direct to enable the garage a better understanding of any grievance. Then moving forwards we can often come to an agreed course of action to rectify the situation. I hope you do make contact direct with ourselves and I would be very keen to help you as the majority of our customers are very satisfied. Regards Shaun Andrew Toms Car Sales Ltd

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a Qashqui from Hewaswater Garage - dealt with Simon. Everything was as expected. Quick, efficient and trustworthy. Nothing too much trouble - a very popular place to purchase your vehicle! This garage has been here for many years - speaks volumes. Thanks

"Purhase of car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to have a look at the cars on show at Hewaswater Garage with no intention of buying. Saw a Ford Eco Sport that I liked and spoke to Shaun Hocking the salesman. Gave me the keys and told me to have a quick drive in it to see what I thought. Really liked the car and after having a very informative talk with Shaun I decided to trade my old car in an buy the Ford. Three days later the car was mine and Shaun did all the paper work for me so there was no worries. Really friendly service .

"Excellent Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a used car from Andrew Toms at Hewaswater Garage and from the beginning every member of staff I have dealt with, both on the phone and in person, from sales staff to mechanics, have been friendly, polite & helpful. From collection at the local station to lifts while waiting for a couple of outstanding niggles to be sorted nothing has been too much trouble - and it's not as tho I was spending big - these people just want to make their customers happy. Highly recommended!

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"Great choice of used vehicles!"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealt with professionally by Simon and his back office staff.

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"Pauline Reed"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wouldn't buy a car from Hewaswater Garage again, any problems with the vehicle they just don't want to know and string you along till the 3 month warranty runs out!

Pauline Reed in response to Pauline Reed

This garage has sorted out the problems with my car and I'm now happy with the results. There was a breakdown in communications which I'm confident won't happen again.

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Dealership Information

Andrew Toms Car Sales is a family run used car dealership that is based St. Austell, Cornwall.

Andrew Toms Car Sales is the new name for the previously named garage Hewaswater Garage. This dealership is owned by Andrew Toms, the son of the founder of Hewaswater Garage. In addition to used car sales, they also offer MOT's, servicing, HPI checks, warranties, part exchange and finance.

If anyone has had an experience at this dealership then please share this with us by leaving a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
57 reviews4.3 out of 5 stars — Rated Very Good
Excellent
46
Very Good
1
Average
1
Poor
3
Terrible
6

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  • Contact Information

    Address

    Andrew Toms Car Sales (Hewaswater Garage)
    Saint Austell
    Cornwall
    PL26 7JF

    Get in touch

    01726 882114
    http://www.hewaswatergarage.com/

    Opening times

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    Dealership Statistics

    80%
    Would recommend this dealer to family and friends
    3%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew Toms Car Sales (Hewaswater Garage)

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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