PLEASE AVOID THIS DEALERSHIP AT ALL COSTS! On 15/9/22 I purchased a car from the Leyland Branch, to 10 days later notice 2 faults on the car, squeaking brakes and a faulty fuel tank reader. I would drive on to the petrol station with 10 miles, and leave with still 10 miles showing after placing £50 in the car. I rang the dealer and told them of the issues. I requested a service car due to being self employed and had to wait 10 days. When taking the car in, I was told they had no cars for me and to find an alternative route home. The car was return and they found no fault with the fuel reader. I then rang at a later date informing the branch these fault were still happening. To then my Filter Light came on and the car would not go faster than 20mph. Due to being self employed I need my car to go to jobs, and this day I lost work and could not get to Manchester via the motorway. I rang the branch explaining the 3rd issue, were I spoke to 3 different managers explaining myself again each time. Which they that on there customer guarantee ‘an efficient and simple experience’- this doesn’t happen. After speaking to a manager i told them I wanted to reject this vehicle as it’s not fit for purpose or as described- failing to meet the Customers Act 2015. I brought the vehicle in to be approached by Chris Fish the head of business. This man is rude, disrespectful and a bully. To top it off this man has 2 other reviews and the page describing how he is rude to younger females- seems like a recurring theme? He is a bully but unfortunately is the site manager. This man told me he makes decisions of rejection and he has the final say- yet the finance is actually via Black Horse. It has now been 33 days and I’m still paying for my vehicle I do not have. I have never been offered a service car, instead I’ve spent hundreds of pounds on buses , taxis to get to and from work- sometimes I finish at 9pm at night. The branch offers no customer service we’re they quote ‘pleasant environments for customers’ and ‘customer service being there core principles’. This does not exist at this branch. The stress, upset I’ve dealt with through this branch is now unbearable and if I can help any person out, it’s please never ever use this branch! I wouldn’t want another person to experience the stress I have had! I want to reject this car and be done with this company as I’m at my wits end. But they keep saying they are doing everything they can but it always seems to be a barrel of excuses. Just stay away. PLEASE READ!

A deposit was put down during the covid19 lockdown. As soon as the dealership opened the deal made over the phone had gone past the allotted time. However as they were closed during lockdown they extended the deal for us. They wouldn't allow us to test drive the car and wouldn't deliver it so that I too could see the car. They consequently sent us a video to review online. The girl who presented the video informed the alloys where in 'very good condition'. The guy who did the deal told us it hadn't been a smokers car which was a deal breaker for us as we are all non smokers. BOTH LIED and cheated us to get a deal. my husband picked the car up from the garage drove it home and contacted them straight away to say all the alloys where scrapped all the way around each alloy which he had not noticed when he collected the car and as the staff had all the car doors open the car smelt like something he couldn't put his finger on. My husband then had to drive all the way home with the windows down because the smell of smoke was so bad with the windows closed. When he took the documents out of the car, all our hands smelt of smoke. Yet the guy from Arnold Clark informed us that same morning we collected the car late afternoon before the deal was made that the guy whom valets the cars had confirmed it had definitely not been a smokers car. Even though we contacted them just shy of an hour later the same day they have refused to take the car back. They lied to us and cheated us of £7000. DO NOT believe or trust anything they say. The staff will say anything to get a deal. The car was bought on the trust of Arnold Clarks reputation as we had previously bought a car from the Preston branch, with what they had promised i.e. alloys in 'very good condition' and the fact it wasn't a smokers car. I would not recommend using these lying cheats. Be warned if you buy a car from them.