I am very dissatisfied with the quality of customer service Leyland Arnold Clark Motorstore. I was looking to buy a 2015 Ford Focus on a PCP finance scheme, initially I had arranged to view the car with Graham at 18:30, however on arrival I was palmed off to another sales college called Harry. Harry did not accompany me on my test drive as I was taken out by a different employee. This employee did not explain anything about the car, even when prompted by myself asking if all the controls on the dash/steering wheel worked. After returning to the dealership I informed Harry that I would still like to go ahead with the PCP. As he took my details he also asked me to provide a guarantor, however he did not state why one was required, then set up a collection for the following day at 4pm. I had not heard back from Harry the following day and as I was about to drive down to the dealership at 15:30 I decided to call ahead to make sure I didn't waste the journey. It was fortunate that I did as when the receptionist answered the phone she said Harry was not in on the day and that my finance application was still being considered. She said she was unable to tell me why it was taking so long and that they would call me back. I waited until 18:30 and had still not been called so I rang the dealership again. This time I was passed to Sam who informed me that the reason for the delay was that the finance department needed me to provide the last 3 months bank statements from my guarantor. I asked who I should send the statements to and was told to email them to Adam the branch manager. I managed to send the statements at 18:47 which was considerably difficult as my guarantor is not computer literate. I received a reply at 18:56 from Adam acknowledging he had received them. The following day I once again I had to inquire as to the status of my finance application having not heard anything. I called at 12:28 and was passed to Harry, he informed me that my statements had STILL not been sent. He did however state that seeing as the finance department asked for the statement it was very likely it would be approved and that he would call back in 5 minutes once he had my files open. 40 minutes later I get an email (not a phone call) saying the he would be out of the branch for the afternoon, but he had sent the statements and would update me as soon as he heard anything. At 15:29 Harry called to say my guarantor had not been accepted but did not provide an reasons as to why, I asked if my deposit would be returned if there was no alternative and he stated that I would get it back if that was the case. He then asked if there was anyone else at the same address I could use. I said I would have to call him back as I was quite confused as to why my guarantor had been refused. I called back at 15:48 and gave the details of another guarantor. The following day at 11:41 I was told that my new guarantor was also unacceptable. Harry then told me that a hire plan was my only option left, however he was very reluctant to provide me with any details. I said I would need some time to think about it and would call him back. I tried to call back at 13:15 but was told Harry was once again unavailable but would call me back but has yet to do so, an entire day afterwards. Not only have I invested a considerable amount of time and effort into something that has been a complete farce, but my credit score has also been affected as multiple credit checks have now been carried out for myself and my two different guarantors, which I was NOT told would decrease my credit score. I am furious with the amount to phone calls I have been required to make just to acquire an update or to be told something the previous person simply did not, further increasing the time required. I am utterly surprised at how poorly this entire experience has been handled. I will not be coming to Arnold Clark for anything in the future and will strongly advise anyone else to stay clear of this absolute travesty of a dealership.

Had nothing but trouble from the get go, need to change tyre but can’t as no key, but paperwork says it was given so it must of been, NOT shambles of a company, don’t care about their customers, will make sure all friends avoid