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36 reviews from our car dealer reviews community
Leave a review for Arnold Clark Liverpool Motorstore
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36 reviews from our car dealer reviews community

Leave a review for Arnold Clark Liverpool Motorstore
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"Excellent service from Tom. ( motability"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We called in on bank holiday Monday, without an appointment on the off chance we could choose our next motability car. We were fitted in quite quickly and were kept informed of how long we would be waiting, about 15 minutes) by some lovely staff , who made us very welcome. There was also an endless supply of tea and coffee. When Tom came to fetch us, he was really friendly and helped us choose our next car quickly, he answered all our questions and made us feel at ease. We left feeling happy that we had made the right choice for us, and our new car was on its way. Thank you again Tom.

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"Helpful staff"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ryan was a very attentive sales person. Great help in finding me a new car, would certainly recommend him for anyone looking to purchase their next car!

"Professional, respectful knowledgeable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I haven't yet purchased my car but not for the want and iniative for trying by sales person Ryan Harding. Ryan is very personable and sincere with a genuine desire to help me find the best car at the best price. Ryan arranged for a video to be made and sent to me of a car I was unfamiliar with. He was patient and understanding when my review of the car itself was less than positive! He remains committed to finding the right car for me and is surely a fabulous example of someone who genuinely wants to ensure great customer service for all those visiting Arnold Clark Liverpool.

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"Terrible Customer Experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked 4 weeks in advance, for service and first mot. Courtesy Car also booked,As very much needed for that day. On arrival, was told no courtesy car,Which put all my plans into chaos. Waited 5hrs. Never using that branch again.

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+3 Found this review helpful
"Don't Use"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Be warned, they do not return your monies!

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+2 Found this review helpful
"Great staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've bought 6 cars from the branch and I've always been helped through everything and had no problems. If anything does go wrong the guys have always helped put it wright

"Awful "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As a disabled customer I was offered no help or assistance I can't get out my car on my own there was no parking no one to help me take my car for m.o.t.. Was highly embarrassing no service offered as in picking up my vehicle if there is a service even after me explaining how bad my condition was it still wasn't offered, my car failed yet I wasn't offered a courtesy car just left for 10 days until I could get kwick fit mobile out unable to even go to a shop. Totally disappointed and I have a service soon the anxiety fills me with dread. Oh an they didn't even bother to give it so much as a while down cos I'm perfectly capable of doin that too. 🙄

"Worst customer service I've known"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a service and mot from here. Despite them knowing for a few hours my car failed on a tyre they left it until 5 mins before they closed (and half an hour after I went to collect my car) that it needed a tyre and told me they don't have a tyre in stock. Their attitude was they couldn't care, they told me its not their issue and was very unhelpful. Tried to offer me a tyre at over £50 more expensive than elsewhere with no commitment as to when they could fit it. Basically wanted to try and couldn't care less about leaving me without a car. Their attitude is terrible. Avoid at all costs

"Terrible after care service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car from here in November, missing parcel shelf still waiting 6 weeks later saying they sent it out, received clips but wrong ones for the parcel shelf, other issues regarding brakes. Tried over last 6 weeks to get all issues resolved still waiting for the phone calls back no one ever calls back. I would not recommend Arnold Clark in Liverpool to buy a car due to adter care service! and never getting back to you, terrible after care service will be taking the matter further!

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"Great customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What great customer care and service I received when looking to trade in my car. From the welcome on the main desk and then the help from Steven Aspinall when choosing the right car for what I wanted in terms of make, model and price. Highly recommend Arnold Clark to all. Thank you.

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Dealership Information

Arnold Clark Liverpool Motorstore is an Franchise dealership that is based in Liverpool. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
36 reviews3.5 out of 5 stars — Rated Very Good
Excellent
23
Very Good
0
Average
0
Poor
1
Terrible
12

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  • Contact Information

    Address

    Arnold Clark Liverpool Motorstore
    55 Sefton Street
    Liverpool
    Merseyside
    L8 6UD

    Get in touch

    0151 702 5000
    https://www.arnoldclark.com/find-a-dealer/liverpool-motorstore-kia-mazda/ref/arnax

    Opening times

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    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Arnold Clark Liverpool Motorstore

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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    VAT Number: XXXXXXXXXX


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