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I purchased an Astra from Arnold Clark in Northwich. After picking up the car and getting it home I found the car hadn’t been valeted Properly. This was the first time of many the car had to be returned to the dealership. My impression is once they have got your money, you are not treated like a valued customer again unless they are getting more money from you. The aftercare service is totally inept in my experience the issues with my car were never resolved and I felt I wasn’t dealt with as a VALUED customer.
absolutely could not fault Scott at Arnold Clark - he gave me the trust to buy a car during these difficult times - I am so pleased with the car the service they gave me was just great - would not hesitate to buy another car from them and especially Scott
Signed an original contract with a set price and was informed i would be told if there were any changes to the price. I was never contacted so, as anyone would, assumed there was no change to the price. Was rushed through signing the hand over papers, as the store was closing soon. I had several pieces of paper stuffed in front of me to sign and quickly left. Then to find out over a month later the price had changed and is now over my budget. Was informed over the phone the all the correct processes weren't followed on their behalf. Then over emails were saying i was fully in the wrong should of read the papers i was rushed into signing. Would not recommend anyone to buy a car from here. Just liars taking advantage of people financing their first car.
Arnold Clark in Northwich are liars and don’t even deserve to have customers. They don’t care about you and just continue to lie even the managers don’t have a clue what’s going on.
Bought A brand new Astra from Arnold Clark Northwich. THE day I picked up the car was the last day anyone. no one seems to care about you having issues with THE car ;)
We have three Kia's in our family, great cars! Problems are when you have a warranty issue, every time I've had an issue with our car you have an argument with staff, 'that's not covered!', is the general response only to later have the repair carried out under warranty. The Kia Approved warranty given to us on our 18month old Cee'd extended the warrant by a couple of years, great you may think! Washer jets fell apart, it's a design fault, they are not supposed to do that. Argument again with Hayley, 'the cars out of warranty,' no it's not! 'Yes, it is', I rang Kia Approved, 'yes, it's still under warranty', said Michael. He said, 'that part is not excluded in the terms of your warranty get Arnold Clark to call us', would they? Not a chance! Again, not covered! Your warranty has expired, old car! Wear and tear! Excuses! So for the sake of the cost of about £25 they have lost a customer. You only know how good a company is when you have a problem. Arnold Clark in Northwich? Rubbish Service! You have been warned!
Toni Hall in response to Beware warranty claims
I completely agree they are fraudulent! Offering 7 years warranty then with every fault there cars have supprise supprise that's not covered! When other independent garages says it will be! I'm currently having an nightmare and taken it to the manager because the kids and there mothering support Jane are just middle men and quite frankly pointless. They asked for survice history which I gave! Now there saying they need the type of oil that was used in a service from 2018....constant stalling trying to get out of storing there fault to which I'm reading theres lots of them! If the manager turns out to be pointless it then looks like a job for trading standards and even watch dog!
used Arnold Clark before and they were good then so decided to use them again. Everything went well the 2nd time round. good service.
Excellent service from initial phone call to driving away Wouldn't hesitate to use again or recommend
The management and salesmen at Arnold Clark Northwich are dreadful and wont let you leave without commitment very poorly treated avoid!!
chris in response to Worst dealer ever!
very poor service and managers are appauling
I am very happy with my Land Rover from Arnold Clarke. The whole process of the sale was very straight forward and the dealer was very knowledgeable. The car was clean and in great condition and I have had no issues with it at all. I would happily recommend this dealership to anyone,
With a variety of different Kia and Vauxhall models in their stocklist as well as other major brands, Arnold Clark Northwich has plenty to choose from when you need to purchase your next car. They also offer short term solutions with car and van rental on site as well as parts and accesories for your current vehicle.
Deals in: Cars, Vans
Manufacturers: Kia, Vauxhall
Arnold Clark Northwich
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