Arnold Clark Oldbury Fiat / Motorstore / Jeep / Abarth

6 reviews3.8 out of 5 stars — Rated Very Good
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6 reviews from our car dealer reviews community

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"Disgusting Customer Service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I am disappointed, peeved, cheesed off and amazed at the Customer Service at Arnold Clark Oldbury Motorstore and how I as treated tonight by sale manager Mark. I was supposed to pick up my new car on Monday July 23rd. I was promised by Deepak that my car WOULD be ready for my collection on Monday, since I BOUGHT the car on Tuesday night. It was coming in from Leeds. Or so we thought. No one bothered to find where the actually was until yesterday. 4pm, I get a call from Deepak, so sorry, but the car won't be in Oldbury on Monday, and NO explanation. Here is the problem. My husband, even though Deepak and my self warned him NOT to,...he cancelled the insurance on my green Fiat for midnight July 23rd. Ok this is where we accept responsibility. However, Mark decided to thrwh that blame back on me and would not accept any blame for his sales rep to actually contact Fiat to find out oh my god my car IS NOT IN LEEDS but sitting on some DOCK and it might take 10 days. As I said I accept responsibility for my mistake with the insurance, but NOT ONCE DID THIS MAN accept ANY responsibility on his end. He blamed ME and FIAT. he never said he was SORRY and just gave excuse after excuse and even said Deepak called me at 3:34 on Friday. Why didn't he ring earlier? NO CLUE. (he actually, called at 3:58 but who is being picky).I I have NEVER been treated like I was tonight EVER by a sales man. He said 3 times if you want to cancel the deal, we can, I don't blame you. I said no I want to be compensated for your screwed up. The tone he too was like I was poop on his shoe and said YOU WILL NOT GET ANY COMPENSATION. Would you like to cancel the deal. He asked 3 times, and I had at this point no intention of cancelling. I wanted £120 I had to pay to cancelled my car insurance then put 10 days worth of temporary insurance on it. It was quite apparent he didn't want to sell me the car. He never apologised, Blamed Fiat (wait isn't his dealer a Fiat dealership!?) blamed me....I will never return to Arnold Clark, Ever.

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"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Jonathan Bennet at Arnold Clark Oldbury Superstore served us yesterday with a corsa,what I liked about this young gentleman was his polite manner and his honesty, I appreciated him not pouncing on us as we walked in the door,we approached him,which is what we liked.For such a young gentleman his knowledge of the cars was very good,keep up the good work!!

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"Found my ideal car"
5 out of 5 stars See
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Value for money
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Jonathan B was more than helpful with his advise and good knowledge of the car and details that came with it. At first I saw a grey car and after I explained what I was looking for I was show a white Vauxhall Corsa car and found it match exactly what I was looking for. My day started just looking for another car, I never expected to find my Ideal car that day.This is the second car I have bought from Arnold Clark so I'm looking forward to another future with this Great car.I would highly recommended buying a car from Arnold Clark and Jonathan B

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"Fantastic service"
5 out of 5 stars See
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Value for money
Resolving issues

Very pleased with all the help given to us in choosing our new car. Steve Lelli went out of his way to show us all cars which had the required space & facilities that we required for the price we were looking for. Excellent service thank you

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"Absolutely brilliant "
5 out of 5 stars See
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I picked up my ford smax yesterday and I’m so happy gurminder went above and beyond and couldn’t have been more helpful I would highly recommended buying a car from him and will again in future

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"terrible"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor service, car was not clean and they were reluctant to do repairs until I threatened to gave the car back. The one salesman who dealt with us was okay but everything else was shocking. I would not recommend.

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Dealership Information

Arnold Clark Oldbury Fiat / Motorstore / Jeep / Abarth is an Franchise dealership that is based in Oldbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Fiat, Jeep, Abarth
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
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Sell Your Car
Servicing
Used Car Sales
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Ratings
6 reviews3.8 out of 5 stars — Rated Very Good
Excellent
4
Very Good
0
Average
0
Poor
1
Terrible
1

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Contact Information

Address

Arnold Clark Oldbury Fiat / Motorstore / Jeep / Abarth
Oldbury Ringway
Oldbury
West Midlands
B69 4JW

Get in touch

0121 695 9690
https://www.arnoldclark.com/find-a-dealer/oldbury-fiat-motorstore-jeep-abarth/ref/arnbu

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Dealership Statistics

66%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
60%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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