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28 reviews from our car dealer reviews community
Leave a review for Arnold Clark Shiremoor Ford
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28 reviews from our car dealer reviews community

Leave a review for Arnold Clark Shiremoor Ford
Leave a review
"Great fast service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve just bought an Mercedes A class and the staff were very pleasant and helpful. Car got delivered very quickly and came in perfect condition.

"Excellent customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent friendly and knowledgeable service from start to finish. There was no pressure to purchase and the salesmen happily showed me a number of different cars leaving me to decide which was best for me. Ryan took me on a Test Drive and sorted the paperwork explaining all my purchase options, guarantees … Communication was excellent throughout. Valeted and minor repairs carried out before I picked the car up the next day.

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+0 Found this review helpful
"Excellent."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Whole process of Buying My Vehicle was made very smooth by Alan and Mick. They couldn't have done more Thank you both !

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks to Anthony for helping us find the perfect car for my anutie always keeping us updated on the car ⭐

"Motability Ford Kuga ST LINE X. P"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up today from a very pleasant and knowledgable gentleman Anthony Pizzey who has helped us every step of the way from ordering to receiving car. Kept us up to date at every step of the way. A big big thank you to Anthony. A pleasure to do business with him

"Over £1,000 worth of repairs"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Ford Fiesta 1.0L Ecoboost (2014) from Arnold Clark Shiremoor in July 2020. The process to buy the car was very straightforward, and although they would not move at all on the price I was happy with the car. A week after driving away from the lot there was a loud spinning sound coming from the front wheels. I booked the car in with Arnold Clark (the Newcastle Ford branch this time which is closer to where I live) and when I picked it up they told me quite a lot of work had been done to the car. Obviously this is work that should have been found and fixed before they sold me the car: - Suspension drop link assembly replaced. - Secured rear exhaust heat shield (which is now damaged again). - Exhaust flexi snapped - replaced catalytic converter assembly. - Replaced front brake discs and pads. - Rear wiper not sitting correctly. All of this done just over a week after driving the car away from the lot. All of which should have been done before I was sold the car. The car was then working fine for a number of months until the spinning sound returned near the beginning of 2021. I took the car into an independent garage and they informed me my brake pads needed replacing. This must have only been around 5 months after they were replaced along with the brake discs in the first set of repairs. Around a month after this the spinning sound returned for a third time. This time I took it to another garage (a Halfords Autocentre) for a brake check. This time I was told the brakes were all fine, and that they couldn't see what the spinning sound problem was. They did notice that the rear shock absorbers were leaking, however, and one of them was leaking excessively. I had only done less than 5,000 miles of light driving since purchasing the car due to the Coronavirus Pandemic. A few days after this I also noticed that the Start-Stop technology was working - I was completely unaware the car even had this feature as it had never worked. It was operational for a couple of hours before completely vanishing again. I contacted Arnold Clark customer services about all of these issues and they told me that it was not their problem. I believe all of these problems I am still having were present in some form before I purchased the car, which means I should be entitled to repairs or a full or partial refund. They have offered me absolutely no help whatsoever and have cut off the discussion, stating "After reviewing your concerns further we are unable to change our response on the matter. I would have to advise that this is our final response on the matter". I will now look to see what legal options I have with this situation. If you plan on purchasing a vehicle I would be extremely wary of Arnold Clark as a whole, as once you have handed over your money they have no regard for the quality of the vehicle they are selling to you. If nothing else, having over £1,000 worth of repairs done to a 2014 car in well under a year of purchasing with yet more issues to have fixed should put you off ever using them. I will be letting my family, friends and colleagues in the media industry know about this and advising them never to buy from Arnold Clark.

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+2 Found this review helpful
"fantastic Motability specialist"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just took delivery of our second Motability car a new Kuga ST Line this experience was made easy by the Motability specialist Anthony Pizzey from start to finish . We knew from our previous car he supplied that this would be a great experience and it was, he got the spec ,colour, model we wanted it is superb car as was the effort he put in for us even in lockdown he is a gent and i recommend you to try him for motorbility cars we wont go anywhere else for our next car from Laura Pam John

"Fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just picked up my new Ford Puma. The salesman Anthony is a credit to your firm. He has gone the extra mile , from entering Salesroom in Oct to date. I cannot praise him up enough. Im a person to him not just another sale coming through the door. I could not have asked for anything more.

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"My New Kuga"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my second Mobility car from this dealership Mr Pizzey the local Mobility consultant bent over backwards to ensure there were no Hiccups from the word go, From the test drive to delivery every thing went as smooth as silk despite all the problems in the world today Mr Pizzey was always at the end of the phone if i needed. First class service.

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"Very friendly service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everybody should have a anthony pizzey in their show room, he made us relaxed, answered all our questions, explained everything, and give us time nothing was rushed then he took us to the car and went through everything until we were comfortable with it, this is the second time and the second car we got from Arnold Clark, Anthony always rings us regularly to see how we are doing if we have any problems with the car after care is amazing, but Anthony himself is a lovely funny person thank you Anthony and all the staff at Arnold clark what a great team you have xx

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Dealership Information

Arnold Clark Shiremoor Ford is an Franchise dealership that is based in Newcastle upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
28 reviews4.4 out of 5 stars — Rated Very Good
Excellent
24
Very Good
0
Average
0
Poor
1
Terrible
3

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Contact Information

Address

Arnold Clark Shiremoor Ford
New York Road
Newcastle upon Tyne
Tyne and Wear
NE27 0NA

Get in touch

0191 253 1221
https://www.arnoldclark.com/find-a-dealer/shiremoor-ford/ref/arnao

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Dealership Statistics

85%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Arnold Clark Shiremoor Ford

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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