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I have just picked up my new Ford Puma. The salesman Anthony is a credit to your firm. He has gone the extra mile , from entering Salesroom in Oct to date. I cannot praise him up enough. Im a person to him not just another sale coming through the door. I could not have asked for anything more.
This is my second Mobility car from this dealership Mr Pizzey the local Mobility consultant bent over backwards to ensure there were no Hiccups from the word go, From the test drive to delivery every thing went as smooth as silk despite all the problems in the world today Mr Pizzey was always at the end of the phone if i needed. First class service.
Everybody should have a anthony pizzey in their show room, he made us relaxed, answered all our questions, explained everything, and give us time nothing was rushed then he took us to the car and went through everything until we were comfortable with it, this is the second time and the second car we got from Arnold Clark, Anthony always rings us regularly to see how we are doing if we have any problems with the car after care is amazing, but Anthony himself is a lovely funny person thank you Anthony and all the staff at Arnold clark what a great team you have xx
when visiting in order to purchase a car i overheard a manager talking to one of his staff calling him stupid and that he was an idiot. not the sort of people i would want to do business with. I think the management team could do with some training or sacking if thats how they talk to their staff.
Thanks to Anthony for helping my mother to get a mobilty car..... Always keeping us updated on the car.... Been isolated for 5 months now we can go out places much appreciated Anthony 5⭐⭐⭐⭐⭐
Iv shopped around at other Car garages before I have never came across such good customer skills like this I’m one of the most fussiest people going and I was not pressured at all Anthony stood by me each step of the way when I was feeling overwhelmed with choosing a car to meet my own needs as well as my two children Anthony was very patient with me Anthony even made sure more than once I was happy with my choice and decision Anthony was always helpful and kept me up to date With the whole Transportation of my new vehicle Anthony even kept in touch after we collected our car to make sure everything was okay and to see if we had Any enquiries at all I’m really please I shopped here also Ryan was very friendly and became my new tiktok buddy hehe so it’s not just one member of the team that made my experience all good if you get more than one staff member that is amazing then you know all the rest of the team are too also the reception desk staff were friendly and helpful towards me when ever I felt I wanted to ring Anthony with questions Thank you all so much One happy customer xxx
Would like to say that Anthone Pizzey from Shiremoor Ford is the best Motobility salesperson that I have ever dealt with. Very helpful, very friendly & polite & knows what hes talking about. Kept me updated with texts & calls from start to finish. Not at all pushy just very helpful. Received our new car yesterday & absolutely delighted with it & the service we received from Anthony. I will certainly recommend Anthony to all. THANKYOU so much Anthony
As a motability customer for a few years now i must say that Anthony Pizzey offers the best customer service i have ever received, he kept in contact with myself through out the process with regular text messages to let me know what was happening and his dilatation about sanitizing and covid secure message where second to none and i did not feel worried being at the garage. Thank you so my for a very enjoyable experience Anthony
Anthony was very helpful throughout. Great after sale customer care
I bought using them 2 commercial vehicles and today I tried over 7 hours to talk to a service representative from Shiremoor branch Newcastle upon Tyne. They shut the phone on my face twice. Been told several times "we phone you back ". 7 hours later nothing happen. I will not recommend them the whole experience extremely frustrating!
Karen in response to Absolutely Disgraceful
I too have received disgusting customer service. Sales Managers are a complete joke. Buy from another garage and avoid Arnold Clarke at all costs
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Deals in: Cars
Arnold Clark Shiremoor Ford
New York Road
Newcastle Upon Tyne
Tyne And Wear
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