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13 reviews from our car dealer reviews community
Leave a review for Arnold Clark Shiremoor Ford
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13 reviews from our car dealer reviews community

Leave a review for Arnold Clark Shiremoor Ford
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"Efficient, friendly service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Anthony was very helpful throughout. Great after sale customer care

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"Absolutely Disgraceful "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought using them 2 commercial vehicles and today I tried over 7 hours to talk to a service representative from Shiremoor branch Newcastle upon Tyne. They shut the phone on my face twice. Been told several times "we phone you back ". 7 hours later nothing happen. I will not recommend them the whole experience extremely frustrating!

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+1 Found this review helpful

Karen in response to Absolutely Disgraceful

I too have received disgusting customer service. Sales Managers are a complete joke. Buy from another garage and avoid Arnold Clarke at all costs

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"New mobility car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had been looking all over for a suitable mobility car that would fit our needs and carry a wheelchair. Anthony Pizzey was so helpful showing us different models and listening to what we needed and found us the best ever car. He could not do enough for us and was us so helpful, we want to thank he so much for spending to time to find us the perfect car.

"Excellent Customer Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a used BMW from Arnold Clark Shiremoor , customer service from Scott was 10 out of 10 , car took a little while to turn around as i viewed it before prep but at the end of the day it was worth it , would deal with this branch anytime 1st class service .

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"Mobility car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Anthony Pizzey made this appication for our motobility car so easy and kept us updated in every aspect of of the cars delivery date and even got it 2 weeks earlier than planned We love the car it was just what we needed and would recomend ford shiremoor to anyone thinking about a motobility car. So a big thankyou to Anthony Pizzey for a very pleasent experience.

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"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a Ford EcoBoost from Shiremoor branch. Can't thank the Salesman Paul Miller enough. We found him easy to talk to, very knowledgeable and also very friendly, he went out of his way to accommodate us, so a very big thank you to him.

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"Anthony pizzey new car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brand new car I was impressed with the service I was kept informed every step of the way Anthony pizzey Thankyou so much I would definitely Deal with you again Eveline Biggins

"Fantastic customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Yesterday 26-4-18 I purchased a Nissan Juke from your seat branch at Benton, I dealt with a lovely sales man Jordan Martin, I told him what I wanted, he actually listened and 3 hours later I was driving my new car home a very happy lady, there was no hard sell to make me buy something I didn’t want and no added extras for me to pay for like other garages, Even the lovely guy who took me out for a test drive was fantastic, I told him I was nervous driving in Newcastle so he happily let me just go in the industrial estate which for me was fab, Thank you Arnold Clark and we’ll done xx

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"Absolutely disgusting service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Given a used van from Arnold Clark Shiremoor with faulty air bag warning lights and faulty safety gate on gearbox making reverse open at all times.. took back within 20 mins to be treat like rubbish.had to drive van for week before another branch fixed.this fault was pointed out on test drive but ignored. Took van to an mot station who rang branch to point out oil was below minimum .. major engine fault and faulty windscreen followed as well as other issues regarding severely damaged repaired side door and other damage to paintwork that I suspect happened between test drive and collection approx 1 week later. What bothers me most was attitude of salesperson calling me a liar then saying I had scratched vehicle then saying she hadn't said it 2 mins later when her boss said it was always there.mostly giving out a vehicle that obviously hadn't bin checked out properly then refusing to accept fault even though I was on phone to another branch who were saying this was unsafe.. other ten to fifteen issues will be mentioned later.and sorry 1 star was mistake should of been 0.

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+4 Found this review helpful
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"Great"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I visited Arnold Clark Shiremoor to buy a Citron and everything went really well. The car was in fantastic condition and a really good price. The sales team were very good and were a big help and I have had no issues at all. I would recommend this dealer.

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Dealership Information

Arnold Clark Shiremoor Ford is an Franchise dealership that is based in Newcastle Upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews4.3 out of 5 stars — Rated Very Good
Excellent
11
Very Good
0
Average
0
Poor
0
Terrible
2

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Contact Information

Address

Arnold Clark Shiremoor Ford
New York Road
Shiremoor
Newcastle Upon Tyne
Tyne And Wear
NE27 0NA

Get in touch

0191 644 0781
https://www.arnoldclark.com/find-a-dealer/shiremoor-ford/ref/arnao

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

84%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Arnold Clark Shiremoor Ford

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