Arnold Clark Shiremoor reviews, Newcastle Upon Tyne
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5 reviews from our car dealer reviews community

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"Absolutely disgusting service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Given a used van from Arnold Clark Shiremoor with faulty air bag warning lights and faulty safety gate on gearbox making reverse open at all times.. took back within 20 mins to be treat like rubbish.had to drive van for week before another branch fixed.this fault was pointed out on test drive but ignored. Took van to an mot station who rang branch to point out oil was below minimum .. major engine fault and faulty windscreen followed as well as other issues regarding severely damaged repaired side door and other damage to paintwork that I suspect happened between test drive and collection approx 1 week later. What bothers me most was attitude of salesperson calling me a liar then saying I had scratched vehicle then saying she hadn't said it 2 mins later when her boss said it was always there.mostly giving out a vehicle that obviously hadn't bin checked out properly then refusing to accept fault even though I was on phone to another branch who were saying this was unsafe.. other ten to fifteen issues will be mentioned later.and sorry 1 star was mistake should of been 0.

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"Great"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I visited Arnold Clark Shiremoor to buy a Citron and everything went really well. The car was in fantastic condition and a really good price. The sales team were very good and were a big help and I have had no issues at all. I would recommend this dealer.

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"LT"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Kevin at Arnold Clark handled the deal from enquiry through to sale. As I live over 200 miles away he arranged a video of the car to be sent to me, allowing me to view the car in detail. Once agreed on a deal I arranged to collect the car. Kelly from Arnold Clark collected me from the station and waited whilst I went into the bank. I test drove the car (Peugeot 208 Allure) and found he car to be in great condition as expected. Once the sale was complete the branch manager came over to introduce himself and check that I was happy with everything. Kevin then spent a good 20 mins showing me all of the features of the car and how to use the technology in it. Kevin stayed with me until I was comfortable to start my 5 hour drive home. No rush, no pressure just great customer service from start to finish. I would buy from Arnold Clark and this branch in Shiremoor again and recommend them highly.

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"AndyB"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The dealer at this location was more than helpful and also arranged a reduced service plan for the coming two years. The vehicle at the time only had 12,000 miles on the clock so we felt there would be no worries when it came to the first service after a year of ownership and only gaining a further 3,000 miles. Unfortunately the brakes needed changing which the dealership told us was under 85% degraded when they conducted there pre sale inspection and came out of my pocket. A gentleman from the garage picked the car up from my home address and we also received a call from them stating that the master brake cylinder had also gone. After my wife arguing with the dealership over this work they did reduced the price, but left us with a huge bill we weren't expecting. This was on a 58 plate fiesta 1.6 zetec s and we are looking really forward to the next service this coming January.

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"Julia"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The salesmen I dealt with at Arnold Clark Shiremoor was called James. He was really helpful in finding me the car I wanted and giving me plenty of help and information along the way, I chose a Fiat 500. I have scored Arnold Clark top marks because of this and would recommend them.

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Dealership Information

At the North Tyneside based Arnold Clark Shiremoor, you will find a great selection of used Ford cars to choose from. They are a dedicated service centre too with MOT and repairs on site as well as parts and accessories. For short term vehicle solutions they also offer car and van rental at the site, meaning that no matter what you need, you can stay safe and on the road.

Deals in: Cars
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
5 reviews4 out of 5 stars — Rated Very Good
Excellent
4
Very Good
0
Average
0
Poor
0
Terrible
1

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Contact Information

Address

Arnold Clark Shiremoor
New York Road
Shiremoor
Newcastle Upon Tyne
Tyne And Wear
NE27 0NA

Get in touch

0191 644 0762
http://www.arnoldclark.com/find-a-dealer-search/shiremoor-ford/ref/arnao/

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Dealership Statistics

80%
Would recommend this dealer to family and friends
80%
Thought the dealer was knowledgeable and helpful
80%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Arnold Clark Shiremoor

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