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45 reviews from our car dealer reviews community
Leave a review for Arnold Clark Shiremoor Ford
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45 reviews from our car dealer reviews community

Leave a review for Arnold Clark Shiremoor Ford
Leave a review
"Very poor buying experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car three and a half months ago and I've had anything but a smooth enjoyable experience. I was not allowed to test drive the car which led me to believe Arnold Clark had a 14 day return policy. On the 8th day I went back to the branch and was taken into the office with the boss and the dealer who sold me the car. I felt completely intimidated, they wouldn't listen to me and said everything I was saying was wrong. When I said I wasn't able to test drive the car the dealer said that was because he was worried I would crash the car. If this is true Arnold Clark needs to look into the insurance they have. On buying the car the dealer was flirty and said myself and my male friend were a couple. I corrected him and said my friend was happily married. The dealer then said "oh well, my c*** is this big" and he used his hands to show how big it was. They could see I was visibly shaken by the way I had been treated. The boss went off and left me with the dealer who had originally sold me the car. He said come and sit at the desk and we'll see what we can do. I had bought the car for 13,000. Right days later the dealer said he'd give me 10,000. I said I'd have to think about it. The following day I wanted to speak to the head of Arnold Clark but you can only speak to the complaints department who weren't helpful as they wanted the boss from where I bought the car from to sort it out ( I had already spoken to him and gottan no where saying there was no returns policy, no garrentee, no warranty). Just under three and a half months later passes and the car wouldn't start. It's at the garage now. The bill for repair is over £4000. Please don't buy from Arnold Clark if you want any warranty.

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"After sales service "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On returning to dealership with query on gearbox performance was told they road tested and it was OK.Told to drive to Birtley dealership who didn't want yo know as they fid not repair the gearbox.All I wanted was someone to road test with me to show my concerns but not interested. Now traded car in after just one year but would never ho back to arnold clark shiremoor. Sales team great.service team terrible service fir what I was asking

"Good experience "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have bought many new cars over the years and my experience with Arnold Clark surpassed all others.My consultant Ryan Hadaway was first class he explained all about the vehicle and answered all of my many questions in great detail I couldn’t have asked for anyone better,Overall It was a very good experience. I would definitely recommend

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"Selling my car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very quick and efficient service. Abbi very pleasant and no hassle

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"Selling my car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quick painless experience, no haggling, Abby was very helpful would definitely use again

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"Very happy with the staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I part exchanged my car and I found the assistance Paul Miller gave me really took any stress out of the process. He was a fantastic staff member to deal with and I found everyone there very friendly and helpful.

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"Sold my vehicle today at Arnold clark S"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Many thanks to Steven at Arnold clark Shiremoor brilliant professional service I'd highly recommend this guy when you want to sell your car you get a good deal on your vehicle and great advice about your next car 10/10

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"Top notch"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stephen Davison was my click and collect agent. Very professional and covered every detail. Great service provided and left feeling reassured if there are any issues he is happy to help (Only thing i could have told me there was an ice scraper in the car instead of me using a gym card) hahaha

"Over the moon "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Exchanged car today Anthony pizzey couldn’t have been more helpful if he tried. Kept us informed all throughout the order absolutely amazing service!, highly recommend

"Happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Exchanged car on Saturday 23/7/22 Malcolm mossop couldn’t have been more helpful if he tried. Understood my needs and nothing was any trouble and I got the car I could afford left happy Would recommend again

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Dealership Information

Arnold Clark Shiremoor Ford is an Franchise dealership that is based in Newcastle upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
45 reviews4.5 out of 5 stars — Rated Very Good
Excellent
39
Very Good
0
Average
0
Poor
2
Terrible
4

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  • Contact Information

    Address

    Arnold Clark Shiremoor Ford
    New York Road
    Newcastle upon Tyne
    Tyne and Wear
    NE27 0NA

    Get in touch

    0191 253 1221
    https://www.arnoldclark.com/find-a-dealer/shiremoor-ford/ref/arnao

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    86%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Arnold Clark Shiremoor Ford

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
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