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Yesterday 26-4-18 I purchased a Nissan Juke from your seat branch at Benton, I dealt with a lovely sales man Jordan Martin, I told him what I wanted, he actually listened and 3 hours later I was driving my new car home a very happy lady, there was no hard sell to make me buy something I didn’t want and no added extras for me to pay for like other garages, Even the lovely guy who took me out for a test drive was fantastic, I told him I was nervous driving in Newcastle so he happily let me just go in the industrial estate which for me was fab, Thank you Arnold Clark and we’ll done xx
Given a used van from Arnold Clark Shiremoor with faulty air bag warning lights and faulty safety gate on gearbox making reverse open at all times.. took back within 20 mins to be treat like rubbish.had to drive van for week before another branch fixed.this fault was pointed out on test drive but ignored. Took van to an mot station who rang branch to point out oil was below minimum .. major engine fault and faulty windscreen followed as well as other issues regarding severely damaged repaired side door and other damage to paintwork that I suspect happened between test drive and collection approx 1 week later. What bothers me most was attitude of salesperson calling me a liar then saying I had scratched vehicle then saying she hadn't said it 2 mins later when her boss said it was always there.mostly giving out a vehicle that obviously hadn't bin checked out properly then refusing to accept fault even though I was on phone to another branch who were saying this was unsafe.. other ten to fifteen issues will be mentioned later.and sorry 1 star was mistake should of been 0.
I visited Arnold Clark Shiremoor to buy a Citron and everything went really well. The car was in fantastic condition and a really good price. The sales team were very good and were a big help and I have had no issues at all. I would recommend this dealer.
Kevin at Arnold Clark handled the deal from enquiry through to sale. As I live over 200 miles away he arranged a video of the car to be sent to me, allowing me to view the car in detail. Once agreed on a deal I arranged to collect the car. Kelly from Arnold Clark collected me from the station and waited whilst I went into the bank. I test drove the car (Peugeot 208 Allure) and found he car to be in great condition as expected. Once the sale was complete the branch manager came over to introduce himself and check that I was happy with everything. Kevin then spent a good 20 mins showing me all of the features of the car and how to use the technology in it. Kevin stayed with me until I was comfortable to start my 5 hour drive home. No rush, no pressure just great customer service from start to finish. I would buy from Arnold Clark and this branch in Shiremoor again and recommend them highly.
The dealer at this location was more than helpful and also arranged a reduced service plan for the coming two years. The vehicle at the time only had 12,000 miles on the clock so we felt there would be no worries when it came to the first service after a year of ownership and only gaining a further 3,000 miles. Unfortunately the brakes needed changing which the dealership told us was under 85% degraded when they conducted there pre sale inspection and came out of my pocket. A gentleman from the garage picked the car up from my home address and we also received a call from them stating that the master brake cylinder had also gone. After my wife arguing with the dealership over this work they did reduced the price, but left us with a huge bill we weren't expecting. This was on a 58 plate fiesta 1.6 zetec s and we are looking really forward to the next service this coming January.
The salesmen I dealt with at Arnold Clark Shiremoor was called James. He was really helpful in finding me the car I wanted and giving me plenty of help and information along the way, I chose a Fiat 500. I have scored Arnold Clark top marks because of this and would recommend them.
Arnold Clark Shiremoor Ford is an Franchise dealership that is based in Newcastle Upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Arnold Clark Shiremoor Ford
New York Road
Newcastle Upon Tyne
Tyne And Wear
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