Excuse after excuse for failing to prep a car. Then they lost the car. Refused to answer emails or return phone calls from Doncaster branch. Absolutely terrible service

We purchased a VW Passat Hybrid last week, having never driven a hybrid we needed to know the basics and we were promised a video to show the different dials and what the switches meant and how the hybrid battery worked, the video never arrived even after going back and asking, also we found out from a VW garage that this car had 5 recalls on it, we told this to Arnold Clarke and they said they did not anything about the recalls, after we stamped our feet they said they would get it sorted, but one of the recalls were to do with the electric battery which meant it had to go to Soulihull, Arnold Clarke did not tell us this we found this out when we were at the VW Garage which meant it would not gave been done, also we were promised our dash cam back from our previous car, this had not happened, all they want is to meet the end of month figures, once they have your money you never existed.!

I just bought a fait 500 of you now the light for the low tyre presure light keeps comming i have had it back 3 times and it still doing it also i hsd on my dash that the car also needed a service now to me when you bye car frome a garage all this should not happen so someone there is not doing there job right time the big bosess got a grip on there staff

Everything looks good. Everyone is very friendly. But it’s just illusion. When You buy a car they don’t care anymore about You. They sold me car with few serious defects e.g gear box, wiring problems. I was trying get some help from them but it was awful. When I gave them a call and asked about some help some lady(manager) said she’s very busy and she can’t help me. Another bloke said he doesn’t care about my problem coz guy who sold me the car is not at work today. Still waiting for respond for my mail. Avoid them if You don’t want lose You’re money.

Absolutely rubbish. Poor sales team, Poor after sales, rubbish, rubbish, rubbish.

I live in Manchester and saw a vehicle on their website, Stafford branch. £99 reserve fee payed. The following days I was promised a video that never arrived. Sales manager Matt, put the phone down when a request was made for the video a second time. Salesperson Ben promised vehicle would be ready in two days time and after travelling from Manchester to Stafford, the vehicle was offsite and would not be ready that day. Full tank of fuel offered as compensation. Complaint to Chris Hargreaves, Manager. He promised to oversee the preparation of vehicle for Friday collection and would call back with an update. Never bothered to contact. Following day, Ben stated that vehicle had a dent in door and a new door was on order and would take a week at least to arrive and fit. The above is a short version. I dealt with multiple salespersons and managers. Promises never kept, poor information and no regard to customer service. I cancelled the order. DO NOT USE ARNOLD CLARKE.

Was seen by a guy called RYAN BRASSINGTON very unprofessional in his job spoke to me and my partner with a very bad attitude wasn’t interested at all in what we wanted WILL NOT RECOMMEND

I paid a deposit for a car at Arnold Clark Stafford. I decided not to go ahead and asked for my deposit to be refunded and was told that it will take between 3 - 5 working days That was a week ago. I phoned the branch again yesterday as I did not receive the refund and was reassured by Luke that the refund is being processed and that I should get my refund within 1 - 2 days. As I did not receive my refund today I phoned the branch again. I spoke to Scott who checked with the accounts department and was told that the forms for the refund was only sent in yesterday and that I will have to wait 3-5 working days for it to go back into my bank account!!!!! This is the worst customer service that I have had from a garage. Never again will I deal with Arnold Clark! v

Poor Internet Sales, Poor Dealer Service, Poor Company. If Poor is your bag, this us the Company for you. If you want fast, competent, service from a dealer that knows what customer service is all about, be very afraid.