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Sold me a Ford Cmax 218 plate. Engine service light came on day I drove it home. The car was losing power & is still losing power. It cuts out while driving. Had to have a new turbo fitted after three weeks, then a new clutch after six weeks. In the process of trying to return it. The customer services are a disgrace, rude unhelpful staff. AC have been of no help at all. They have done tests & say there is nothing wrong with the car. Emails I have sent have been ignored since September 21. Had a diagnostic test done & there is a fault with the turbo they fitted. AC refused to look at the car as I had the d.t done by another garage. Avoid at all costs. Had to give one star ratings. They don't deserve any stars
Reviewer has confirmed their email address
I meant to do this review a few weeks ago but unfortunately I forgot, I took my Vauxhall Mokka for its 2nd service at 8am and I telephoned at 4-30 pm to ask if it was finished and was told not quite, I said that I would pick it up the next morning as it was getting late but the the next morning I telephoned to ask if I could pick it up and was told that it still wasn’t finished but then got a phone call 1/2 hour later to say that it was now. They had the car 25 hours to do a simple service to which I complained and was told that it was because of Covid, if it was Covid why even have it in the first place. The lady in service said well we can’t do anything about Covid, I said that I have purchased two cars from them and will not be using them again so she said ok I will take your name of the records . Great service that obviously are not bothered about I sent a email to head office and they couldn’t be bothered to get back either
Arnold Clark Vauxhall Stoke is the worst place ever
Reviewer has confirmed their email address
I decided I want a car ...with Arnold Clark I had it in 2 day,very easy and the car is brilliant. Neil Armitage was my guide for choosing a car.He is very kind and calm and even if my English language is not so good he explained me twice everything and he make sure I understand everything. Thanks a lot Neil ,your customer service experience is amazing! 😊💥🏆🥇
Reviewer has confirmed their email address
Car had to be returned to Arnold Clark Vauxhall in Stoke within the first week of buying due to an issue with the drive shaft. As soon as we said we wanted our money back their attitude completely changed. Rude isn’t the word. Management team are disgusting. No customer service skills. We didn’t get an apology, an offer of any help, nothing. They left us needing to get our own way home with 3 kids after taking our car in. Been told a lot of lies about when we will receive our money back, still waiting now so we currently have no car, no money, nothing. Will never use Arnold Clark again.
Reviewer has confirmed their email address
Thank you so much to Colin Rhind and Neil Armitage at Stoke on Trent for fab service... they made everything very easy for me and were very efficient... love love my new car from Stoke on Trent and was delivered to Dundee... I wouldn’t hesitate to recommend Arnold Clark Vauxhall Stoke.. Thank you guys! One very happy lady here.
Just bought a new Insignia from a Neil Armitage at Arnold Clark Vauxhall in Stoke. Ideal salesman - friendly, knowledgeable, efficient. Whole process hassle free. Got a good deal.
Reviewer has confirmed their email address
I am very happy with my Seat Altea from Arnold Clark in Stoke. When I saw it at the showroom it was immaculate and in great condition and since owning it for a few months I can happily say I have had no issues with it at all. The staff at Arnold Clark were really helpful and friendly and I would definitely recommend them.
Reviewer has confirmed their email address
I went down to Arnold Clark in Stoke and was looking around and they werent pressing you to buy a car or in your face. That approach really does work me, i was able to walk around at my leisure and they were there to help when i needed them. Im happy with my Vauxhall Insignia so no complaints at all with using Arnold Clark
Reviewer has confirmed their email address
Based in Stoke on Trent; Arnold Clark Stoke on Trent Vauxhall provide you with access to a variety of different Vauxhall models as well as other great brands too. They provide an on site Motability service and also give you access to servicing, repairs and even parts as and when you need them.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 5 | |
| Very Good | 0 | |
| Average | 0 | |
| Poor | 2 | |
| Terrible | 2 |
Arnold Clark Stoke Vauxhall
Clough Street
Stoke-on-Trent
Stoke-on-Trent
ST1 4AS
01782 202200
https://www.arnoldclark.com/find-a-dealer/stoke-vauxhall/ref/arnfb
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