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2 reviews from our car dealer reviews community
Leave a review for Arthur Prince Cars2Go
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2 reviews from our car dealer reviews community

Leave a review for Arthur Prince Cars2Go
Leave a review
"Very dodgy dealership"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mercedes C Class form here which had many issues , i was under the impression that as Cars2Go was associated with Arthur Prince it would be legit but it was not. The start stop would not work , had intelligent light system error and ESP error , the manager Sam Somani told me it wall fine but taking it in to Mercedes for a diagnostic found these issues.The car had to be brought back to dealership 3 times before i could get this resolved . The car was HPI clear however when i took the car to get detailed they informed the roof and doors had been resprayed so was likely in a prior collision . Avoid this shady dealership.

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+1 Found this review helpful
"Worst experience ever.!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a £19000 Mercedes e class 64 plate 17k miles from Arthur Prince Cars2Go. Where to start from...was told car is immaculate inside and out apart from a few scratches. (Kieran in sales).agreed a deal which included full tank and Autoglym. Arranged finance and paid for car. A day before collection get told that a light has come up on the dashboard and the car is at Mercedes for work under warranty. Have to wait another week get told by sales manager sammi free delivery to the house for the hassle. Still chasing the garage for delivery. Eventually car delivered after 2!weeks. Condition of car as not described leather seats ripped. Damage to skirting and front grill. No autoglym and no fuel in the car. Phone them up and get told it's a used car and it's bound to have ripped leather seats and damage here and there.. eventually they decide to pick car up from home which is about 135 miles from the dealership. Car comes back after 5 days with leather repaired full tank and the damage repaired but no autoglym aftercare pack and the car mats a missing. Mark the sales manager no help at all. Questioning the issues I had with car trying to justify. Not returning emails and saying he never received them. Car was bought on Dec 29 2017. Still waiting for the mats and autoglym pack which was supposed to have been sent last week.. worst thing is that I emailed the director of the company mr prince who is in charge of complaints twice to make the complaint and till this day I have had no response. Also left 2 telephone messages. I have all the evidence for the above.. AVOID THIS DEALERSHIP AT ALL COSTS. DONT BELIEVE ANYTHING THAT COMES OUT OF THEIR MOUTH.!!!!!!!!

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+1 Found this review helpful

Kieran Morley from Arthur Prince Cars2Go in response to Worst experience ever.!!!!!

Thank you for taking the time to review Cars2Go. I have had a good read of your review and I am very surprised that you are so unhappy with the service that you received. You purchased the vehicle from Cars2Go with the understanding that the vehicle is in used condition and will have some minor marks due to its age and mileage. We have helped you every step of the way with any query or complaint that you have had. Cars2Go will always try and help wherever possible and we have done everything you have asked us to do. We have replaced the front trim due to a small blemish, had the drivers side sill painted due to a small mark and the drivers seat bolster leather repaired due to a minor mark. When the vehicle was taken back to your home address in London, you was extremely happy with the work we carried out and was very thankful. In regards to the Autoglym pack and the vehicle mats, this was a genuine mistake that these where taken out of the vehicle when the car was having a full valet. I am sorry that you have been so unhappy with the service but I do think you review is missing a lot of detail in regards to how we have dealt with your complaint. Thank you.

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Dealership Information

Arthur Prince Cars2Go is an Franchise dealership that is based in Loughborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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    Address

    Arthur Prince Cars2Go
    Navigation Way
    Loughborough
    Leicestershire
    LE11 1AP

    Get in touch

    01509 861326
    http://www.arthurprince.co.uk/Cars2Go.aspx

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