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Purchased vehicle which appeared in good condition at point of sale, faults became apparent during drive home when the dash lit up like a Christmas tree. Vehicle riddled with electronic faults, defective brake system, defective gearbox. Repair under warranty was unsuccessful and vehicle came back with same faults, got a refund and was charged £250 for the privilege of returning a defective car which he expected me to drive for 90 miles with brake warning lights on display. Car also had 1800 miles more on odo than advertised and looking at history had clearly been off road for much longer than he said. Wouldn't buy a pushbike from this guy.
Unknown from ASM Automotive in response to Zweistein
The particular customer did have an issue with his vehicle once he got home. Although it was on a Saturday evening I still responded straight away. Although we don't offer a pick up or delivery service, we did picked up his car within 2 working days and dropped it back 48 hrs later. However, within a day of delivering it back the car got the same issue and then the following Monday we offered him a full refund on the basis he drops the car back. The car was fine to drive (however it should have been driven on restricted performance) but the customer refused to and from the start was being difficult. After then having to speak to his wife (which by the way was the voice of reason and was a joy to deal with) they agreed to drop the car back but then due to us wanting the car back asap and the fact that it was getting the difficult for them to drop it back we both agreed to send a 3rd party recovery company to pick the car up thus saving then the trip and getting us the car back so to refund them (minus the recovery charge). What this customer has failed to mention is anything about our response time and the fact we picked up the vehicle and offered a refund fairly promptly. Even when I spoke to the customer at the time he did praise our customer service but was frustrated with the reoccurring fault (understandably). I think also complaining about mileage advertised incorrect by 1,800 miles on a high mileage car is a little harsh and we don't always get it right!!! I couldn't have been any fairer and am sorry that this customer felt like they had such a bad experience.
Car not cleaned and ready for appointment, After sales is non existant. Just rude and not bothered at all.
Still awaiting paperwork from ASM Redditch, have no idea when this will come and have given chasing them up on this. They did fix my car, just the communication was poor and should be looked into. Just my advice for ASM if you want to improve and have more people recommend you and return.
Reviewer has confirmed their email address
Unknown from ASM Automotive in response to Anon
The paperwork mentioned in this review is submitted to DVLA Swansea, who at the time was closing all there offices so delays were caused. So we was all at the mercy of them in this scenario unfortunately. I had a lot of issues with documents not being processed promptly, however this was out of our hands. Apologies if that wasn't relayed coherently.
ASM are a specialist used car dealer based in Worcestershire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At ASM we stock a range of used cars to suit all lifestyles so we are sure to have the right car for you.
In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
We realise that buying a car can be a daunting experience, but don't worry, we are well established within area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
At Asm we don't just sell cars, we do everything possible to get you driving your perfect car.
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2001
ASM Automotive
Church Hill
Redditch
Worcestershire
B98 9AR
Mon | By Appointment |
Tue | By Appointment |
Wed | By Appointment |
Thu | By Appointment |
Fri | By Appointment |
Sat | By Appointment |
Sun | By Appointment |
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