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Buyer beware of dealing with Atlas Motor Company! Very quick to sell, not so forthcoming when an issue arises. Baught a small run around. 2 months in and fumes are pouring into the car. Called the dealer, they got it looked at, £75 for parts and labour, so not the end of the earth. They sell cars with a 3rd party 6 month warranty, sounds good? Beware! Unless the vehicle suffers a major fault, seems like not much is actually covered (read it carefully!). My problem is not covered, surprise surprise, in my opinion the warranty isn't worth the paper it is written on. I asked as a gesture of good will, would they help with the cost, I got an out right refusal. If it's not covered by the warranty, they are not interested. So I'm left with a car that is a potential health hazard, a bill and nothing I can do. I might as well have gone to a private seller and saved money on the original purchase of the car, paid to fixe any issues myself and probably would still be quids in.
Terry from Atlas Motor Company in response to Potential health hazard, refused to help
I would like to clarify several points you have raised in your review, firstly you had the car 3 months not 2 when you reported the fault. I am sure everyone understands that the warranty a for a 13 year old car cannot cover every item. As the faulty part on your car was not covered to help with the cost and as a good will gesture we offered to arrange for the repair to be carried out at trade cost. Your comment regarding the warranty covering little apart from a major fault and not worth the paper it is written on is untrue ,the warranty is comprehensive covering major and minor parts and the warranty book states clearly parts that are covered( there is no small print)
I purchased a Vauxhall Zafira from this dealership in May. After 6 weeks the gearbox went. As the dealership is very far away they told me to go to a local garage and they would cover the cost but I am struggling to find a dealership which will do the repairs under the warranty as most of them don't trust it.
Reviewer has confirmed their email address
Terry from Atlas Motor Company in response to Issues very difficult to resolve
I Contacted the customer and this was their reply I was sorry to hear about your call to my wife yester day, I have no issue with your service and with the car you sold me, however I was thinking of complaining before you resolved issue we had with the vehicle, but I didn't confirm this with the finance company, so there should have been no complaint lodged against yourself! So I have no idea of what website you are talking about, if you let me know I could look into it, after all I am satisfied with the out come.
Shaun Ives in response to Issues very difficult to resolve
The original review was not correct, the service Atlas motors was very good, they bent over backwards to get my Zapira repaired under the warranty! I would recommend them to any one wanting to buy a car and have the peace of mind of a warranty!
Atlas Motor Company is an Independent dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Atlas Motor Company
Curtis Road
Norwich
Norfolk
NR6 6RB
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