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11 reviews from our car dealer reviews community
Leave a review for Auto Elite

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11 reviews from our car dealer reviews community

Leave a review for Auto Elite
Click on the stars to start your review
"STAY AWAYYY !!!!!!!!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bad customer service very bad attitude towards clients etc the list is very long. Today 22,10,2017 I had to pick up a car , its been there left for a week to "be done a 12 full months MOT , service to clean the car etc " I WENT THERE TODAY and the car looked scruffy , dirty inside and smelly , tyres very soft .. MOT i'm sure hasn't been done properly or maybe over the phone .. No service as changing oil etc . They were aggressive shouting towards me and my friend because we confronted them saying this is not what we agreed to etc. STAY AWAY THEY DON'T CARE VERY VERY RUDE !!!!!!!!!!!!!!!!!

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"Awful customer service"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was recommended to Auto Elite as being extremely high quality and professional via my finance company due to the fact that I was unable to travel to view the car prior to purchase (I live on an island). After a long stressful journey (75 miles by ferry and train with a hyperactive child) to collect my car I was taken into the office and whisked through the paperwork extremely quickly and given my keys. Upon taking possession of the vehicle I discover that it has a head restraint missing in the rear, the parcel shelf is missing and there is a significant rip in the drivers seat.. the company are prepared to do NOTHING! The vehicle was advertised as having service history and HAS NONE! I have tried several times to contact the company and resolve these issues but they fail to respond. Very very bad service. Misleading advertising. Poor quality vehicle which in it's first week of being mine needed 4 new tyres, two of which were 'replaced' for the MOT with extremely badly cracked part worn tyres and the two rear tyres being badly worn (no visible tread) on the inside edges.

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"Poor Customer Service "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Despite promises on the AutoElite website to return deposits if you change your mind, the reality is they don't and don't have the courtesy to return phone calls, emails, or Instant messages. In my experience, not a trustworthy dealership with very poor Customer Service.

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"Bmw 330i se"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Auto Elite is an excellent used car dealer friendly and very helpful service.

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"Amazing"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Range Rover from this dealership a few months ago and I am super happy with everything. The service was of a very high standard and the vehicle was in perfect condition and up to now everything has been great, no issues at all. Really good value for money! I would definitely recommend Auto Elite.

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"all went extremely well"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Auto Elite were brilliant to be perfectly honest. I went in and checked the car out, test drove it and wasn't pressured into buying at any point, the car was ready to pick up on time, it all went extremely well.

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"Mal"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Both James and Charlotte at Auto Elite were very accommodating and helpful in the initial conversations and when a call back was promised it came on time. James is a an honest a likeable dealer who works with quality vehicles and on a professional and highly personal service. He was very patient whilst we checked over the car in great in detail including an OBD check. No Bull here, the car was exactly as described and James made great efforts to get the vehicle back to site for me to collect at the weekend. We have all experienced the high pressure forecourt sales of many businesses but not here I enjoyed the whole process and felt confident and relaxed in my purchase. Highly recommended I will be back. Thanks again I absolutely love the car.

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"auto elite customer review"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Auto Elite in bristol were very helpful, they were great and getting the car ready to go quickly and offered to do the handover on a weekend if I needed to. They didn't pressure me into buying and I was left to do my own thing, nice straightforward and relaxed.

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"CQuirke70"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleased with the service and the mini I bought from Auto Elite, the car was beautifully presented. There were a few minor issues, which Jeff and everyone sorted out for me quickly. Very happy with my car, a great buy!

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"ARMANDO"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service was nice, helpful on the phone and the car, my BMW was excellent and exactly as described. Everything went perfect

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Dealership Information

Working on an appointment only basis; Auto Elite are able to show you round their stocklist and hopefully help you find the right car. BMW, Audi, Volkswagen and even performance cars such as Lotus are all availble within their stocklist and they also offer finance packages to help get you on the road. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.9 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
0
Poor
1
Terrible
2

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Contact Information

Address

Auto Elite
Hicks Common Road
Winterbourne
Bristol
Avon
BS36 1EH

Get in touch

07967 552358
http://www.autoelitesouthwest.co.uk

Opening times

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Dealership Statistics

72%
Would recommend this dealer to family and friends
72%
Thought the dealer was knowledgeable and helpful
70%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Auto Elite

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