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16 reviews from our car dealer reviews community
Leave a review for Auto Elite
Leave a review

16 reviews from our car dealer reviews community

Leave a review for Auto Elite
Leave a review
"Very Happy. Good respectful business"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am VERY impressed with Auto Elite in Bristol. They've been around for years and that says lots! I was so impressed that after buying a car I bought a second the next day. I was looked after and worry free. Reassurance driving a vehicle is a must, and the team at Auto Elite are a dream come true. Real value for money in a world where most car dealers just want to take your money and tie customers up in legal terms and conditions. Fantastic service, cars and customer care. Thank you Jeff&team.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi just brought a jeep grand Cherokee from auto elite and I must say that the staff are very helpful indeed nothing was not to much trouble,James did all he could to help me,so a big thank you for that.

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"Excellent customer service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My son bought his first car from Auto Elite. The car was ready for us to collect but as we drove off there was a small issue, it had been MOT ed the day before. They couldnt have been more apologetic or accomodating. We had driven down from Gloucester and taken the morning off work to collect so they offered to deliver the car to us the next day after it was sorted, which they did. Very helpful, friendly and trustworthy team. Highly recomend!

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+0 Found this review helpful
"Awful service - do NOT go there "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not use Auto Elite. Faulty car, broken down twice in just over 3 months,, missing parts which were ordered incorrectly FIVE times by them, in the end we had to order and collect the part for them. In the end the car had to be towed back to them I have requested a full refund, they are ignoring my calls, my emails and my recorded letters. Having sort legal advice they are breaking the law and I am taking the necessary action. Their customer service is non-existent, they are incompetent and an absolute joke, although I do not find this situation funny just very stressful.

"Brilliant service, very helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a car from this dealership that I am very happy with. Both Jeff and James were very helpful and friendly and answered any questions I had. The car came with a good warranty which was honoured when a slight problem did occur. The problem was fixed and during the time the car was being worked on they provided me with a courtesy car. They were professional at all times and kept me updated with any progress.

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"STAY AWAYYY !!!!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bad customer service very bad attitude towards clients etc the list is very long. Today 22,10,2017 I had to pick up a car , its been there left for a week to "be done a 12 full months MOT , service to clean the car etc " I WENT THERE TODAY and the car looked scruffy , dirty inside and smelly , tyres very soft .. MOT i'm sure hasn't been done properly or maybe over the phone .. No service as changing oil etc . They were aggressive shouting towards me and my friend because we confronted them saying this is not what we agreed to etc. STAY AWAY THEY DON'T CARE VERY VERY RUDE !!!!!!!!!!!!!!!!!

"Awful customer service"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was recommended to Auto Elite as being extremely high quality and professional via my finance company due to the fact that I was unable to travel to view the car prior to purchase (I live on an island). After a long stressful journey (75 miles by ferry and train with a hyperactive child) to collect my car I was taken into the office and whisked through the paperwork extremely quickly and given my keys. Upon taking possession of the vehicle I discover that it has a head restraint missing in the rear, the parcel shelf is missing and there is a significant rip in the drivers seat.. the company are prepared to do NOTHING! The vehicle was advertised as having service history and HAS NONE! I have tried several times to contact the company and resolve these issues but they fail to respond. Very very bad service. Misleading advertising. Poor quality vehicle which in it's first week of being mine needed 4 new tyres, two of which were 'replaced' for the MOT with extremely badly cracked part worn tyres and the two rear tyres being badly worn (no visible tread) on the inside edges.

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"Poor Customer Service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Despite promises on the AutoElite website to return deposits if you change your mind, the reality is they don't and don't have the courtesy to return phone calls, emails, or Instant messages. In my experience, not a trustworthy dealership with very poor Customer Service.

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+7 Found this review helpful
"Bmw 330i se"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Auto Elite is an excellent used car dealer friendly and very helpful service.

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"Amazing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Range Rover from this dealership a few months ago and I am super happy with everything. The service was of a very high standard and the vehicle was in perfect condition and up to now everything has been great, no issues at all. Really good value for money! I would definitely recommend Auto Elite.

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Dealership Information

Working on an appointment only basis; Auto Elite are able to show you round their stocklist and hopefully help you find the right car. BMW, Audi, Volkswagen and even performance cars such as Lotus are all availble within their stocklist and they also offer finance packages to help get you on the road. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews4 out of 5 stars — Rated Very Good
Excellent
12
Very Good
0
Average
0
Poor
2
Terrible
2

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Contact Information

Address

Auto Elite
Hicks Common Road
Winterbourne
Bristol
Avon
BS36 1EH

Get in touch

07967 552358

Opening times

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Dealership Statistics

75%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Auto Elite

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
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FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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