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Please do not buy a car to this car dealer. We bought our car from them in July 2020 with a discount of £100 and the promise that the MOT would run on them this Jan 2021. 3 days later the car had problems and we had to send it to them to be fixed. 6 months letter the car had again another problem and again we send it to them, this time, when they called us to let us know the car was ready, I asked if someone could bring the car to my house and they said someone would do it the following day. No one came and I had to call back to find out that what I was told the day before was not true and they treated me like if I was lying. Today (17/02/21) I have called to see when we could take them the car for the MOT, when I have advised about what I spoke to the person selling me the car (James), the owner (Alex) was close and he has heard everything. He has taking the phone and he was very aggressive with me, when I have suggested “can you speak to James please?” He has answered “I have nothing to speak to him as I am the owner”. Further more, when he has asked to James, this has denied what he promised and Alex has asked me “are you saying James is a lier?”. As I said, Alex has been very aggressive and the car they sold us has been giving problems since the first moment and plus they offer you things, they don’t make them true and they treat your really bad. 100 % please DON’T BUY YOUR CAR WITH THEM!!!
Bought a lovely E Class Mercedes from these guys recently in A1 condition and FSH. After over two months of ownership I experienced a intermittent fault with the Turbo and took the car back to the guys who took the car back, gave a me their courtesy car and fitted a new turbo to my Mercedes all covered under warranty. The service was first class and I was back on the road in no time. Top blokes and highly recommended for peace of mind motoring.
Good experience dealing with this family run business and Ben couldn’t do enough for us. Shame the same cannot be said for the business they use to do the repairs, only minor problems but awful customer service from them. I even had to source the part myself and then Ben and his colleague (sorry I didn’t get your name) fitted it between themselves. Thanks Ben, Alex and James. Yes I would use them again
Avoid this garage. Really poor service. Sold me a fault car which broke down within 24 hours. Really poor customer service with no contact without us instigating the phone call for 3 weeks (the time that they had our car) whereby they did not fix the fault. Requested a refund and they refused! Tried to resolve with their legal team, no response as expected. As a pregnant lady this is very stressful. Just avoid like the plague!
if you want an honest motor dealer go to auto elite southwest.
phillip baker in response to ihope james forgives me
this review was meant for euro elite southwest. so please remove
I bought a Audi A3 sportsback from this garage they are a very friendly garage very helpful and will help you with a car to suit your budget and then can also organise finance if you need it. I went to see my car it was as diskribide over the phone very good condition the staff are very friendly and really helpful they had all social distenaceing in place you can not fault there service and has a good car selection to fit everyones needs well worth a look thanks to all the staff for you help I will look forward to using you again in the future
We needed a family car quickly and after reviewing the stock at Auto Elite chose a budget car that fitted our requirements. The service was great and finance sorted very quickly. The car has proved to be an absolute find. We shall be returning, in time, to update.
I bought a second hand 1 Series BMW from Auto Elite and after 6 weeks we noticed a different sound from the engine. We understood the problem to be a timing chain issue and a minor hand break issue. We called Auto Elite and they said just bring the car in. Replacing the timing chain is a large job and requires the engine to be removed. Not a problem Auto Elite removed the engine and replaced the timing chain, they also noticed that the clutch was very close to being worn out. They just replaced it. Only when we went back to collect the car they informed us what had been done. Buying second hand cars can be a minefield, so knowing that if you have a problem that the people you bought from will sort the issue out is worth a great deal. Thank you very much Auto Elite...
I am VERY impressed with Auto Elite in Bristol. They've been around for years and that says lots! I was so impressed that after buying a car I bought a second the next day. I was looked after and worry free. Reassurance driving a vehicle is a must, and the team at Auto Elite are a dream come true. Real value for money in a world where most car dealers just want to take your money and tie customers up in legal terms and conditions. Fantastic service, cars and customer care. Thank you Jeff&team.
Hi just brought a jeep grand Cherokee from auto elite and I must say that the staff are very helpful indeed nothing was not to much trouble,James did all he could to help me,so a big thank you for that.
Working on an appointment only basis; Auto Elite are able to show you round their stocklist and hopefully help you find the right car. BMW, Audi, Volkswagen and even performance cars such as Lotus are all availble within their stocklist and they also offer finance packages to help get you on the road.
Manufacturers: Sells a variety of makes and models
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