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9 reviews from our car dealer reviews community
Leave a review for Auto Xchange

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9 reviews from our car dealer reviews community

Leave a review for Auto Xchange
Click on the stars to start your review
"Love my new car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a great experience choosing my new car they were all very helpful and made everything so easy , I would definitely recommend auto xchange.

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+0 Found this review helpful
"Great Service"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Auto Xchange were really good to deal with , very happy with my car 1st Class Service.

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+1 Found this review helpful
"Good service good car"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a Peugeot 3008 car was as described and service was excellent would recommend Auto Xchange.

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+2 Found this review helpful
"Shocking and poor"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very poor customer service at Auto Xchange once you have taken your car away. I brought a mini Cooper from these and all I have had is problems I have broken down twice on the motorway. Guess what my fault. If you have any sense so not buy a car from here .it will break down and you won't get any help or support. I'm gobsmacked how they can pla6 that on hold message about amazing customer service. No No no . Once they have your money they don't care!

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+2 Found this review helpful
"Strongly advice you avoid this 'company'"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from this dealer. They subsequently had it for 2 weeks to correct 2 minor faults but did nothing at all! They never respond or even acknowledge emails. 2 months later, still getting no cooperation what so ever, when asking them to sort out even 1 of the problems which would only take half an hour. They don't have mechanics working at the weekend, and every week day you try and arrange to visit they are fully booked. Disgusting after sales customer service. Real bad attitudes, and just give lip service and fob you off. STRONGLY ADVISE YOU TO AVOID THIS PLACE! Photo's on this site are nothing like the truth..

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+5 Found this review helpful
"Poor service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Auto Xchange, on the same day driving back engine light came up.. Was instructed to come in the following week to get a part fixed for 9am, part was not fixed in till 12pm, so I was sat in their cold office for 3hours, and all I was being told was the mechanic is on his way. Absolutely poor service and even poorer time keeping. No care for customers at all. And no apology for having to wait 3 hours for a 15min job. Would definitely not recommend this forecourt to anyone else 0/5*

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+7 Found this review helpful
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"No Issues! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've had no issues with the Vauxhall I bought what so ever, which is a massive positive. The car was clean and the guys there were helpful. I recommend this dealership as all has been good for me.

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"Very good overall"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Citroen Relay from here back in August. The car was really nice and clean and just as described and up to now I have had no serious issues. The dealers were helpful and friendly and the car was a good price. I would recommend this dealership.

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+2 Found this review helpful
"Terrano"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a 4x4 Auto Xchange and I experienced clutch problems. They took the vehicle back for inspection and claimed there was nothing wrong with it. They got a young lad to test drive it who admitted he hadn't a clue about cars but he also noticed a clutch problem. They took it in for an inspection claimed they had drained the clutch fluid and put fresh in but the fluid was black. Then I let a so called 19 years of experience with cars test drive it again and still even after the 4x4 over revved when going into 3rd and 4th gear and wouldn't load into 4th on a hill still claimed the vehicle was ok. They are very good are avoiding the truth.

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+6 Found this review helpful
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Dealership Information

Auto Xchange is an Independent dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews3.2 out of 5 stars — Rated Average
Excellent
5
Very Good
0
Average
0
Poor
1
Terrible
3

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Contact Information

Address

Auto Xchange
128 London Road
Shardlow
Derby
Derbyshire
DE72 2GP

Get in touch

http://www.autoxchangederby.co.uk

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Dealership Statistics

55%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Auto Xchange

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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