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17 reviews from our car dealer reviews community
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17 reviews from our car dealer reviews community

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"Con men!! Don't buy a car from here!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please don't buy a car from here it could save your life. This garage knowingly sold me a car that had 14 faults and was so dangerous to drive my partner and I are so lucky to get home in one piece. Less than 24 hours after buying the car fault lights started to appear took it to a mechanics on the way there the power steering failed. The garage diagnostic found 14 faults. I contacted auto xchange and was told someone would call me back no one has ever contacted me ive always had to call them and they still fob me off with the same line they will call me back. They refuse to take any responsibility for this but there is proof these faults were present before purchasing the car. Its been nearly a week 30/5/2021 since buying the car and they are still fobbing us off with excuses about the car. They are con men!! Please don't buy a car from here they are rude have no idea about cars and are only after your money. Please warn your family and friends buying a car from this garage is dangerous. Court action will be taken against them in the very near future.

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"Retro 80’s Used Car Sales at its best"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not a good experience. I called about a car for sale and asked all the normal questions. Richard didn’t seem that interested and couldn’t answer one of my questions so it was agreed he would call the next morning with the answer. No call back the next day so I chased him up following day where I was told the car had been sold. Fair enough, I didn’t leave a deposit on it. After continuing my search for a car I found the same vehicle still for sale a week later but at an increased asking price (nearly 20% increase!!) the car was still of interest to me even at the increased price so I called again and Richard answered again. I didn’t let on I had enquired before. I still needed one question answered - I would have bought it if the answer was what I thought it would be, still uninterested Richard, promised a call back but I’m still waiting days later! I completely understand that pricing errors happen and even at the higher price the car was fairly priced but to be told it’s sold rather than just explaining what’s happened and not returning calls is exactly why the second hand car salesman has such a bad reputation. Due to waiting for answers it gave me the time for my ideal car to become available so it’s worked out well for me. This dealership epitomises the stereotypical used car site, it is said a lot “I would have bought it if etc etc” but in my case I had my card ready to buy but the dealerships inaction and broken promises made it impossible for me to give them my money! From my experience this dealership was awful and gave me the old school used car salesman experience. I will be avoiding them in the future and will advise friends and family to do the same

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"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car off autoxchange, endless amount of faults since purchased. After purchasing this car at advertisement, this car was found to be a CAT S. False advertising, would not take the car back either!! They claim they did not know it was a CAT S at the selling of the car!! Stay away from this garage, save your money, and look else where. We are taking our case further.

"COWBOYS "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought the Vauxhall Mokka they are advertising LL13HAE 10 months ago had a diff problem from day one which they never fixed after bringing I. Legal proceedings against the company got our money back and all they have done is put it back I. Sale !!! DO NOT BUY !!!!!!!!!!

Miro in response to COWBOYS

Hello,I saw your review about the Mokka LL13HAE.I almost bought the car and on the test drive start making some noise from the engine.Good I see your reviews,thank you

Kelsee in response to COWBOYS

I’m so glad I checked out the review pages! I was about to sign the dotted line, very shocked!

"AVOID AVOID AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Auto Xchange are a disgrace of a company, I bought a car the sale took 10 mins. 7 weeks later I got the car, when the car finally arrived after a few false promises the car was deemed to be not road worthy. Ecu was faulty, turbo fault, headgasket issues, to name a few. This issue caused me so much frustration. I wish I had read the reviews before buying. Cowboys!!

"Do not buy from this business"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My niece bought a car from Auto Xchange and the engine management light came on within a couple of weeks. They had the car for weeks, tried to repair it with 2nd hand parts and when the problem wasn’t resolved they Blocked her calls. Also the courtesy car they gave her also had it’s engine management light on. Do yourself a favour and don’t buy from them

"Problems"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

unbelievable the problems we have had, saw the car liked the car bought the car went to pick it up it wasn't ready had not been mot'd as promised had not been valeted as promised. got the car a week later still no mot had to take the car back with a list of faults. 5 weeks they had the car for every time we phoned the mechanic was ill or someone had died, excuse after excuse, after putting pressure on we finally got the car back. please don't believe they do a 60 point check they do the bear minimum. the talk the talk but their service is shocking. we have since had the RAC out to the car because they messed the electrics up (after we had told them what was wrong with the electrics). the suspension was in 2 pieces, it has cost us a small fortune. they sold us a dangerous car, our grandchildren have been in that car. Please avoid this place for your own safety. Trading standards have been contacted about Auto Xchange and are investigating

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"DO NOT BUY FROM HERE!!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would not buy from Auto Xchange if it was the last place on earth,! Had my Ford Kuga from them and out of the 15 weeks I had it,I drove it for 6 weeks, the rest of the time it as either in their Garage or broke down on my driveway. I was told all the 7 faults I had with the car was sorted half way through the lifetime of us having it and 24 hours later they came back.,they had just covered up the problems. Dodgy Mot done by themselves which passed with 7 faults and a worn tyre. . had 2 couresty cars one Kia picanto with ABS failure and another one Toyota Rav 4 kept going into limp mode. After going to a trading standards we waited 3 weeks for a full refund and was told no to a refund. So I went to start court proceedings they eventually paid me out a full refund. I have all their promises and let downs on text and email as proof they they are cowboys. If i was you I would go elsewhere, especially if James or Richard is still working for this place. The after care is appauling, when we broke down in the couresty car, I rang 18 times to eventually speak to James and I was told “ do you realise it is Sunday and my day day off, you are disturbing my day” never replied to emails or texts after we had paid our money. JUST PLEASE PLEASE BE CAREFUL WITH THIS COMPANY THEY AREN’T AS NICE AFTER YOU HAVE PAID YOUR MONEY!!!!

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+4 Found this review helpful

Jenny Nanson in response to DO NOT BUY FROM HERE!!!!!!

Hi I have put a deposit on a rave 4 wat colour was the one u drove

"Love my new car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a great experience choosing my new car they were all very helpful and made everything so easy , I would definitely recommend auto xchange.

"Great Service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Auto Xchange were really good to deal with , very happy with my car 1st Class Service.

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Dealership Information

Auto Xchange is an Independent dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.2 out of 5 stars — Rated Poor
Excellent
5
Very Good
0
Average
0
Poor
2
Terrible
10

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Contact Information

Address

Auto Xchange
128 London Road
Derby
Derbyshire
DE72 2GP

Get in touch

01332 216622
http://www.autoxchangederby.co.uk

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Dealership Statistics

29%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Auto Xchange

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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