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6 reviews from our car dealer reviews community
Leave a review for Autoline Of Loughborough

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6 reviews from our car dealer reviews community

Leave a review for Autoline Of Loughborough
Click on the stars to start your review
"Great Service"
4.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought our Volvo couple of weeks ago, very happy with it , lovely car, Clive was a pleasure to deal with, no pressure sales, really nice guy, Would recommend Autoline, Thank you,

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"Pot kettle black leopard and spots come "
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not being one to normally leave reviews I felt compelled to ensure all potential car buyers do their homework on Autoline Of Loughborough and be very wary of their old tricks (after all he has 25 years honing his tricks and boy didn't we see it come out in all its glory!) Bought a car from Clive and explained what I was after, and was assured it had passed its MOT as per the certificate- mistake 1 don't take the MOT certificate from autoline of loughborough to mean it is roadworthy. Within 2 days the exhaust had fallen off (corrosion and verified by a mechanic who fixed it that it had been like that for a long time and not the result of driving over a speed bump as suggested by Clive), rear spring broken (again heavily corroded and independently verified by a mechanic that this had been broken for sometime, and not the result of a speedbump), and the EMS light came on and shut down the engine everything the car drove at 70 mph on the motorway. All this from a car with an MOT passed 3 weeks earlier...!!?? Mistake 2 - don't believe Clive when he says he has driven the car extensively as a local runabout and that there are no problems with it which he has experienced. Mistake 3: trust your instincts and look beyond the tweed cap and fake leather jacket when the guy can't even look you in the eye when it comes time to seek appropriate recourse for the repairs/faulty car which is not fit for the road. I received nothing but accusations from Clive, varying from 'trying it on with him' (to which he surprisingly claims happens all the time) to my integrity in that (I can't prove the broken spring was from my car and it could be from anywhere...). Clive used all his wriggle room and 25 yrs of excuses in avoiding me until I turned up on his doorstep with said broken spring only to see him run off to his car and hide - hardly the behaviour of a credible used car salesman trading on the service cues of a supposed 25 year track record. For all my troubles I received a cheque in the post for £40 - enough said.

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Clive from Autoline Of Loughborough in response to Pot kettle black leopard and spots come

There's defo no tweed cap or leather jacket here!! Ok we sell lots of cars and unfortunately cars do get problems it's only the people that are not happy feel they need to leave a bad review over 200 cars sold last year, this particular customer took delivery after a test drive no mention at all of any noise you would expect to hear if you had a broken spring and the vehicle had just been in for a mot which they would of 100% checked , so out of good will I gave him 50% contribution for the spring , no other problems have been reported to me so can't help fix what I don't know about !! And the vehicle came with a MTHS warranty

Duncan in response to Pot kettle black leopard and spots come

After receiving numerous phone calls from Clive In response to my earlier review I would like to clarify for the purposes of accuracy that the cheque was for £57.50 and not £40 as earlier stated. Apologies Clive but I must have overlooked this amidst the greater stresses the car has caused me - but thank you for pointing it out.

Clive from Autoline Of Loughborough in response to Pot kettle black leopard and spots come

Well I'm glad to see you are starting to back track on your review and the amount you received you have now changed one of many lies , I'm sure people can see your review is not credible

Duncan in response to Pot kettle black leopard and spots come

Let us not detract from the car issues - slightly understating token gesture by £17 does not mask the significant car problems - no lies, just disappointed with the car and subsequent responses!

"GREAT CAR"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great cars at great prices, Very clean and well presented. Autoline of Loughborough arranged finance , warranty and part exchange great service.

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"Be aware of this trader "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Autoline of Loughborough and within 2 weeks finding major issues, I knew about a couple of problems as mentioned on invoice and price reflected these , took my car in for wheel bearings and on collecting my car was told by the garage that I have a major oil leak, contacted auto line and told that car was a private sale and therefore have no rights, 10 months of savings taken from me and now have no car.

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Clive from Autoline Of Loughborough in response to Be aware of this trader

This customer has a purchased a trade car sold Spairs or repairs as it had a number of problems I decided not to retail it , it was sold at a reduced price because of this , I have a garage check sheet showing the problems including the oil leak present and the customers friend came to check over the vehicle (who is a mechanic ) said he would fix it for him , clearly sold as Spairs or repair stated on the invoice customer knew excacltly what he was buying , I have suggested he gets the mechanic that checked it over for him to use some of the money saved buying it cheap to get it looked at , and you do still have a car ! funny how he forgot to add all the fine detail there's always to sides to a story !!!!!!!!

Clive from Autoline Of Loughborough in response to Be aware of this trader

Also ticking 1 star for cleanliness this is not accurate you said this is one of the nicest ones you have seen. 1 star for knowledge not accurate answered all you questions and know everything about these vehicles. giving me 1 star for everything just because your not happy dosnt give a accurate review.

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"Angry"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I visited this dealership and purchased a Range Rover in September. The car did not live up to expectation and I have had a lot of issues with it. The dealer has repaired some of them after I took matter further but there were still things left that I had to pay out for. I am very disappointed and I would definitely not recommend this dealership to anyone.

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Clive Smith from Autoline Of Loughborough in response to Angry

Sorry you feel that way ,as far as we are aware all problems have been sorted through the owner of the vehicle zuto finance and they are more than happy with the vehicle and continue to fund vehicles with us, any further problems I'm sure the warranty company can help.

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"pleasure doing business"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Pleasure to do business with Autoline of Loughborough. I didn't get the details of the warranty and didn't realise it at first but when i called up the bloke sorted it immediately, cannot fault the service one bit. Overall a great place to buy a used car from because they are good cars at good prices.

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Dealership Information

Autoline Of Loughborough is an Independent dealership that is based in Loughborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
6 reviews3.2 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
1
Poor
1
Terrible
1

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Address

Autoline Of Loughborough
Vale Close
Loughborough
Leicestershire
LE11 2GZ

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http://www.autolineofloughborough.co.uk

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Dealership Statistics

50%
Would recommend this dealer to family and friends
50%
Thought the dealer was knowledgeable and helpful
40%
Thought issues were resolved quickly and easily
50%
Percent of reviews responded to by this dealer

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