33% Reviews
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50% Recommend
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6 reviews from our car dealer reviews community
Leave a review for Automotion Motor Company Ltd

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6 reviews from our car dealer reviews community

Leave a review for Automotion Motor Company Ltd
Click on the stars to start your review
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"Terrible service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Vauxhall astra 1.4 59 reg as a first car from here in January 2018, it’s March 2018 now and i regret it all ready. First of all, i was promised i would get the car with MOT and reassuranced there would be NO advisories and if there were any it would be fixed at no additional cost. I checked the MOT history and there were 2 advisories which they would not fix and told me i could only get it fixed from them at additional cost. Secondly i was promised i would get the car with a full service? Today i checked i have no engine oil AT ALL and my engine nearly died on me. I also seen in my car i had no brake fluid? Yet they still stamped my service book but gave no service on my car. Absolutely disgusted with the service at this garage and would not recommend to anyone. If you looking to buy a car from here make sure to check everything under the bonnet.

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Joe bloggs in response to Terrible service

if they don't resolve the matter or refund you take them too the high court and you will get your money back !!!

"Not happy with purchase"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a version crafter in September 2016, since purchase this vehicle has had multiple faults, water leak, clutch and fan wheel Replacement, starter Motor replaced, battery and egr cooler. I thought this was the end but the engine has now failed. I purchased £10,000 for this vehicle and this is now worth £2000 9-months later. I have contacted the garage who are not interested and I will be pursuing this further.

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Staff from Automotion Motor Company Ltd in response to Not happy with purchase

We supplied this customer with a warranty free of charge when the vehicle was purchased. After 7000 miles on a commercial vehicle the clutch failed, the warranty company assessor examined the clutch and found it to be wear and tear due to the mileage the vehicle had by then covered. At no point has Automotion Motor Company been able to examine any said faults as the customer never made us aware of any problems at the time the problem occurred. We were made aware of a water leak fault the customer said this had to be fixed several times (we believe this was due to the garage doing the repairs incompetence) Automotion Motor Company Ltd issues a free parts & labour warranty with all retail sales of vehicles, however this does not cover wear & tear as this a cost of motoring. Automotion Motor Company has a fully fitted work shop where repairs can be undertaken in the event of an unforeseen fault developing.

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"Not happy with service"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to Automotion Motor Company to purchase a Vauxhall Corsa which appeared to be perfect! unfortunately the car recently broke down due to needing a new head gasket which had apparently been skimmed by the dealer. If I would have known this I would not have purchased the car as this happened with my previous car which had to be scrapped. When I informed the dealer of the issues, all he could say is "well your insurance covers that". The car was clean and good value for money but I am disappointed that the car is having issues after only a few months. I wouldn't recommend.

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Staff from Automotion Motor Company Ltd in response to Not happy with service

Customer reported that Vehicle had developed a overheating fault 6 weeks after purchase and we could never of known or anticipated a problem would arise, It was not present at point of sale or during the 50 point inspection we carried out as we do on all our retail stock. We advised customer to contact the warranty company as we had supplied a free of charge parts and labour warranty with her car to cover any unexpected problems and as peace of mind only because she was several hundred miles away from our workshop for repair (not her insurance company) The vehicle was repaired at no cost to the customer serval days After initial contact from the above customer by our trained technician on site in our full equipped workshop. We assume this initial review has been wrote in the heat of the moment before being repaired.

Paul in response to Not happy with service

Hi Please can you send me you email address to discuss this review? Thanks

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"Lee"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn't really ask for better, Automotion were nice and organised, they had the car ready and waiting and all the paperwork sorted before I arrived. With a used car you expect there to be some flaws but so far I've not had a single issue. I definitely recommend them they've got a good range of cars.

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"newcastle car buyer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything at Automotion Motor Company was smashing, very happy with my choice of motor, highly recommend. I have owned my car since May for those wondering how long it has been since purchasing it.

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"Automotion Motor Company Newcastle"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I thought Automotion Motor Company in Newcastle provided me with a great level of customer service. From beginning to end the service I received really was excellent and for that I recommend them.

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Dealership Information

Automotion Motor Company Ltd is an Independent dealership that is based in Newcastle Upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews3.3 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
1
Poor
0
Terrible
2

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Contact Information

Address

Automotion Motor Company Ltd
Stephenson Industrial Estate Planet Place
Newcastle Upon Tyne
Tyne And Wear
NE12 6RZ

Get in touch

0191 2680602
http://www.automotionmotorcompanyltd.co.uk

Opening times

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Dealership Statistics

50%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
33%
Percent of reviews responded to by this dealer

Additional Information About Automotion Motor Company Ltd

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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