James Marsden and all the team at Skoda gave us above and beyond service. We are 77 and 78 buying our first electric Skoda well that's disaster right there. But James and the Sales team were right there every step of the way. They treated us with great respect which is rare these days, when most of us get the ( there there or Oh!! Bless you) They were patient and kind, James especially taken us through all the technology and apps needed just to get to old people off the forecourt!!! I have to say we love our Skoda Elroq. Please please don't change James the way you and all of the team treat everyone with respect. Thank you again Nigel Sue and Sam

Recieved new karoq today very good service recommend

Car been playing up and failed to proceed in Nuneaton yesterday. Skoda call out guy attended promptly, got it started and took it to Johnsons who changed the battery and fixed two other faults and had it ready for lunchtime today when I returned the loan car; absolutely exceptional service.

These are a disgtave to Skoda cars there response to problems is slow Skoda asked them to reply to my issues and got no response from the management I have now got rid if the car after a long period of loyalty to VAG I have been let down by this dealer who are only interested in anyone till they get your money.

Simon offered excellent service when I was looking at purchasing a new car. I couldn't fault his attention to detail and friendly manner.

I purchased a Skoda Yeti from Autosales Burntwood back in December 2017. It was sold as 'Approved Used', as new with just a few hundred miles on the clock. Fast forward to the beginning of 2022 and paint has started pealing from the roof and tailgate revealing bare metal. Admittedly the car is several years old but it has been well looked after and has only cover 25k miles so this should not happen. I turns out that the dealer used a 3rd party to carry out extensive paint repairs, something which invalidated the Skoda warranty. This was not disclosed to me and I am certain that I would not have bought the car if I had been told. I my mind this is a clear and deliberate act of misselling! I have approached the dealer. They are not willing to rectify the issue or even make a contribution towards my costs. If you are considering buying a new or used Skoda and you value honesty, integrity and customer service then I recommend that you take your business elsewhere.

Rhys was very helpful and cared about doing the most for us