Autostrada from Autostrada Cars in response to Strong caution advised!

We are very disappointed that you have decided to change your original 5 star review to a 1 star review. Having purchased a car about 6 months ago you which you were very pleased, your car suddenly developed a mystery battery drain, for no know reason. Despite being beyond the warranty expiry date we agreed to collected your car from Kent, you were provided you with a Automatic loan car free of charge, we also covered the insurance, we fuelled your car to return it to the business. Having spent some two weeks at a local JLR specialist, who were unable to fault your car we made arrangements to return it. (You accused us of lying to you about where the car was taken for diagnostics/repair, we don’t understand why you would do this, we can however provide a copy of the invoice to confirm where your car was). A new battery was also fitted for additional piece of mind. We road tested the car to ensure the battery was also charging as it should, we aim to road test all cars we have had for a period of time, to ensure everything is as it should be. Your car was then fully cleaned and returned back to you, even stopping just around the corner to fill the tank full of fuel, by way of apology for road testing your car further than you had wished. It was during the cars road test you sent a screenshot of the tracker system you had activated, a key point you had failed to disclose to the technicians and potentially the cause of your mystery battery drain according to the JLR specialist, which when combined with the limited use the car gets will ultimately affect the performance of the battery. On a good Will basis we covered all costs, the collection and delivery drivers costs, diagnostics charges, a new battery, cleaning, fueling and returning your car whilst outside of its warranty period. The outcome - you are now unhappy and requested a refund of the full purchase price, despite driving the car for six months and have now removed your 5 star review and replaced it with a 1 star review and we now face potential legal action too!! Not a good outcome, when we believed we were going over and above to assist you. We are disappointed by your actions and not sure else we could have done to improve your experience. We apologise once again that we have failed to meet your expectations.

Autostrada in response to Strong caution advised!

We are very disappointed that you have decided to change your original 5 star review to a 1 star review. Having purchased a car about 6 months ago you which you were very pleased, your car suddenly developed a mystery battery drain, for no know reason. Despite being beyond the warranty expiry date we agreed to collected your car from Kent, you were provided you with a Automatic loan car free of charge, we also covered the insurance, we fuelled your car to return it to the business. Having spent some two weeks at a local JLR specialist, who were unable to fault your car we made arrangements to return it. (You accused us of lying to you about where the car was taken for diagnostics/repair, we don’t understand why you would do this, we can however provide a copy of the invoice to confirm where your car was). A new battery was also fitted for additional piece of mind. We road tested the car to ensure the battery was also charging as it should, we aim to road test all cars we have had for a period of time, to ensure everything is as it should be. Your car was then fully cleaned and returned back to you, even stopping just around the corner to fill the tank full of fuel, by way of apology for road testing your car further than you had wished. It was during the cars road test you sent a screenshot of the tracker system you had activated, a key point you had failed to disclose to the technicians and potentially the cause of your mystery battery drain according to the JLR specialist, which when combined with the limited use the car gets will ultimately affect the performance of the battery. On a good Will basis we covered all costs, the collection and delivery drivers costs, diagnostics charges, a new battery, cleaning, fueling and returning your car whilst outside of its warranty period. The outcome - you are now unhappy and requested a refund of the full purchase price, despite driving the car for six months and have now removed your 5 star review and replaced it with a 1 star review and we now face potential legal action too!! Not a good outcome, when we believed we were going over and above to assist you. We are disappointed by your actions and not sure else we could have done to improve your experience. We apologise once again that we have failed to meet your expectations.