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13 reviews from our car dealer reviews community
Leave a review for Autotrade Ayr

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13 reviews from our car dealer reviews community

Leave a review for Autotrade Ayr
Click on the stars to start your review
"Service above and beyond the call!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a car from this dealership. There was a significant problem with the vehicle of which neither of us was aware and which only came to light after the sale. The dealership swiftly and completely resolved the problem at minimum inconvenience to me. I could not be more grateful for their assistance and their 'can-do' attitude.

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"The sale with Autotrade went really well"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sale with Autotrade went really well and I recommend them.

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"Very helpful"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a very nice, clean Citroën C5 estate from Autotrade Ayr a couple of weeks ago. Staff very friendly, helpful and reasonable. Recommended.

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"great service and deal"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely low mileage Volvo V40, 2 keys, dealer service history, all staff very helpfull. I recommend Autotrade in Ayr.

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"Many issues with the car"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here back in August and I have had endless issues, the car had been back to Autotrade, a local garage and even back to it's mail dealer and I still don't know if its been sorted. The dealer who sold me the car has been helpful but the repairs have been very slow and unsuccessful. I may have just been unlucky.

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"Fiat 500 buyer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All good all round! I bought a Fiat 500 from Autotrade back in June and I have had no issues with it at all, it was really good value for money and runs really well. The dealers were really helpful. I have no complaints at all and would happily recommend this dealership to anyone looking to buy a good quality used car.

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"ralph1287"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mercedes-Benz vehicle advertised as full service history, which had a new MOT thanks to Autotrade Ayr. I was informed one of the suspension components, it's exact name escapes me, had been replaced for the MOT too. Having bought the car I noticed all four tyres were on the wear markers - I took it to a tyre specialist and was informed all four tyres were verging on the illegal. They hadn't even showed as advisory on the MOT. Furthermore, I felt a knocking noise from the front suspension. I took the car to an independent specialist who informed me the part that had allegedly been replaced had been on the car for years and was in need of immediate replacement. I went back to Autotrade - I wanted four new branded tyres and a genuine Mercedes replacement suspension park. After some debate they eventually agreed to pay the cost for budget tyres and generic suspension part and I made up the difference. I had further issues with the car and decided to contact Mercedes-Benz Giffnock, who's stamp was in the service book, to verify the servicing on the car. They took the registration and chassis number and confirmed they'd NEVER serviced the car and that the service stamps were fake. Now I can't say for sure that the dealer knew the service history was falsified, though my sneaking suspicion is they might well have, but they should have known the tyres were almost illegal and told me a crucial suspension part had been replaced when it hadn't. I traded the car in after a couple of months for a brand new VW and lost a lot of money in the process - but at least I knew what I was buying. Honesty and trust are a big factor for me when it comes to buying a car and for that they score a zero and I'll never return there.

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"Margaret"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sale with Autotrade went really well with no problems at all, they were a very professional company and made the purchase simple and straightforward. I'd absolutely recommend them the customer service was excellent.

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"Autotrade Ayr"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From my experience with Autotrade Ayr I found the price was a bit high but also maybe it was the make of the car, thats my only negative. Otherwise they were really good to deal with as a car dealer and I would still recommend them.

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"Stephen"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Before the purchase of my vehicle I found the sales staff very attentive and helpful. However they were not forthcoming or nearly as helpful when I discovered that my new car that was advertised with this header *** FULL SERVICE HISTORY*** actually had not had the timing belt replaced when it should have. Of all the service requirements in a car the replacement of the timing belt is the mozt critical. When I asked the question about this situation I was told that it was not Autotrade's responsibility. When I pointed out their header on the original advert the response was "It didn't say full DEALER service history - we are not trying to lie to you but you didn't ask the question - if you had asked the question we would have told you the truth" When I asked for their suggested remedy or solution I was told that they could get the timing belt replaced at cost. I asked for them to come back to me with a quote - THAT WAS TWELVE WEEKS AGO!!!!! The timing belt cost me £495 to be replaced and spoiled the good feeling about getting my new car. So at Autotrade be careful about their claims about service history etc etc. Ironically I came across another review along the same lines as this and when I mentioned it I was told "He is a nutter - we call him the Shaker Man - cos he was shaking every time he came in to complain!" Absolutely shocking!!! Actually when I think of how I was misled, I too can feel myself shaking.............funny that!!!

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Dealership Information

Autotrade Ayr is an Independent dealership that is based in Ayr. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
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Servicing
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Ratings
13 reviews4.1 out of 5 stars — Rated Very Good
Excellent
9
Very Good
1
Average
1
Poor
2
Terrible
0

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Contact Information

Address

Autotrade Ayr
104 Green Street
Ayr
Ayrshire
KA8 8BG

Get in touch

01292 290212
http://www.autotradeayr.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

76%
Would recommend this dealer to family and friends
84%
Thought the dealer was knowledgeable and helpful
72%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Autotrade Ayr

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