Avoid Autotrade Southwest!!! We purchased a 2011 BMW X5 back in April with clear age related marks which I wasn’t concerned with/about. I noticed that there was a door handle which was covered in sticky black residue but again didn’t think twice about it as I thought it would wash out (I was wrong!!) the handle was cracked and they filled it with some silicone type material. Which we had to replace! Happy enough with the car we paid the rest of the deposit which was £1000 and LUCKILY we did the rest on finance. As we were about the drive off the forecourt a seatbelt / airbag warning come up on the car. Assured that this was the recall which has been fixed, we drove away. We were told that if it doesn’t we can take it to any garage here in Plymouth to have this sorted. When we got home after a 2 hour drive we noticed that the seatbelt didn’t even work, how did it pass a NEW MOT!? Red flags began pinging!!! Fast forward 10 days as we went on holiday. I found out multiple lights that has started to pop up and found out that the DPF light was coming on/ flashing up. So had it plugged into the Carly where that warning kept coming on. Contacted the dealership with these issues as the car also hasn’t been serviced despite being told we couldn’t have it until that had been done. I was told that I had to return back it to Gloucester to have these faults looked at even though I was told I could have it sorted where I live - absolutely fuming as I had a 4 month old baby! Along with these faults the car kept telling me it needed to go on the ramp etc. The garage insisted that I took the car back but could only provide a courtesy vehicle which would have not been suitable! So I asked them to recover the car which they did. After having it 10 days the car comes back with no receipt of what worked has been done, covered in bird faeces, hay, mud and fag ash in the footwell (we don’t smoke!) and 500 miles added to the clock without an explanation. The next day the heating system completely failed leaving me with no air con or heating again with a baby! I contacted the dealership and they put me in contact with their after sales who insisted I used someone who they recommended to look at the car. After days had gone by I was told to contact a mobile mechanic which I did to be told he only covers portsmouth!! This was the final straw and I demanded to take it to my garage who I use regularly to be told that the car needs a new heating system and that the DPF was severely blocked and would need a new one! So 10 days of having the car, they did nothing!!! Which was going to cost £5000 which they would not pay and I now wanted to reject the car. They then began hitting me with the rights act saying they have the right to have the car back to investigate these faults!! I called the finance company who told me I have grounds to reject this car and put in a complaint which I did so. Fast forward… weeks and weeks the garage accepted the rejection. I think if I didn’t have the finance company backing me they would have tried to play silly buggers and fob me off more than they have already done! They had the car back and then said I have to pay £600 out of my deposit for a respray due to bird poo damaging the paint work which was 100% there when they sold the car!!!! Absolutely livid. But I’m so glad I do not have to deal with these cowboys anymore!!! AVOID AVOID AVOID! If you do insist on buying after this review please take multiple photos of the car when you get it back to your home!!!!

Liars. Be aware if these thieves. Matt who was dealing with me Needed a car asap but i really liked a BMW 3 series they had and reserved with a deposit. They had to get it MOTd and it failed and once then done the work and it passed the MOT they lied to me car had engine management light come and it's costing too much to fix so won't fix it to Sell as not worth it. And will refund me my deposit. Been 3 days no refund and they have advertised the car again for a higher price. So lied to me so they can sell for a higher price.

Very disappointed with their lack of empathy and sly dealings

Bought a car from these Cowboys only to find there is no spare wheel no locking nut no will brace no jack When I noticed a few months later, contacted them and they did not give a s*** They weren't one bit interested and the salesman was very unsympathetic Stay well away from these w****** Don't forget their name auto-trade South West S*** bags

I paid(refundable) deposit to test drive a car. Then I decided not to go ahead with purchasing the car( which I right) now I am being told the deposit is "non refundable" by making some poor excuse. I am glad I didn't buy anything from these cowboys. So I want people to exercise caution, and not get rip off.

cunts

As purchasing a car on finance from this company in good faith, to the get to the M5 junction and engine management light comes on to be told to come back once I arrived in Gloucester so they can look at the car, all they did was switch it off and said car was in a roadworthy condition and not to worry about it. After contacting the finance company who of which are just as bad and avoid like the plague they sent a third party assessor out then to be told it was fine....12months on... Car went for a mot and failed on emmisons(car finance company had more complaints from me of which they couldn't care less before the mot) So rung Finance back they sent another assessor out to look over the vehicle for the to find out that the car had no cats at all and the welds predated my purchase, the car was due to go back to the garage so I could get a refund... On the night they were sent the report from finance company my car somehow got damage beyond repair. Yes is maybe a coincidence but when there were more cars in the car park and that one was the only one touch and report stated where it was check its more then a coincidence. Still fighting for my money back with finance company due to this garage. If I was going to give anyone advice on this place it is avoid like the plague because your end up conned! They will eventually be closed down.

These people are a bunch of con men, paid a £99 deposit to hold the car which was fully refundable if I didn’t like the car. I didn’t take the car and asked for the deposit to be refunded. After 6 weeks and various phone calls they are still refusing to refund the money. The £99 was also to take it off sale which they didn’t even do as the car was listed on every platform not that it matters but even if I liked the car I wouldn’t go anywhere near the place again. I’ll be reporting them to trading standards and hope this feedback acts as a warning to any potential customers looking to purchase a vehicle from them. Shout out to David for being as slippery as an eel

These people are crooks, steer well clear. I viewed a car and placed down a holding deposit which I was informed several times by the sales rep and the manager David Merino that it was fully refundable. The car itself needed some work, engine work as well and interior work, which they agreed to fix. The car itself had a pretty large crack approx 11cm on the windscreen which I was assured was recently MOT on site which pass the legal requirement. This was a lie and a fraudulent MOT. When I challenged this as well as my concerns of potential other things which passed the MOT which wasn’t to the legal level, I requested my fully refundable deposit as promised back. I then had several days of back and forth where they were determined not to let me have the deposit back, this included them offering to fix the windscreen. I informed them that I was to flex the consumer rights act where I do not have to accept a fix. They then refused to speak to me as I didn’t accept the proposal to a fix and they went onto sell the car to some poor person during the dispute which was also against the contractual terms in their agreement. I’m now pursuing legal proceedings. They are crooks as they are selling shoddy cars and doing their own in house MOT & servicing which in this instance has been certified illegally. Be very careful

From day one service was shocking. Car wasn’t ready. Part exhange price dropped after agreeing a price. Vehicle had many dangerous faults. These went to be repaired but came out unfixed and there was significant further damage to the paint work and vehicle. All of course were apparently there before. Beware if you email your problems for an evidence trail this company will block your emails and contact. They never get back to you, don’t even know the name of the person dealing with your car or say they will call back but weeks or months later still nothing. Within the constant poor customer services and lies and fake repairs they hope you give up , so my advice is do not use this garage and if you do email no call so you have evidence for the ombudsman, they will out without orejuduce in the emails meaning it cannot be used in I’m court but this is only relevant if they are trying to come to a resolution which they pretend too h it the emails will evidence they aren’t, stay away from this dangerous lot of what I perceive as damaged repairs that even when fixed the mechanic lacks competence, run run run!!!!