As purchasing a car on finance from this company in good faith, to the get to the M5 junction and engine management light comes on to be told to come back once I arrived in Gloucester so they can look at the car, all they did was switch it off and said car was in a roadworthy condition and not to worry about it. After contacting the finance company who of which are just as bad and avoid like the plague they sent a third party assessor out then to be told it was fine....12months on... Car went for a mot and failed on emmisons(car finance company had more complaints from me of which they couldn't care less before the mot) So rung Finance back they sent another assessor out to look over the vehicle for the to find out that the car had no cats at all and the welds predated my purchase, the car was due to go back to the garage so I could get a refund... On the night they were sent the report from finance company my car somehow got damage beyond repair. Yes is maybe a coincidence but when there were more cars in the car park and that one was the only one touch and report stated where it was check its more then a coincidence. Still fighting for my money back with finance company due to this garage. If I was going to give anyone advice on this place it is avoid like the plague because your end up conned! They will eventually be closed down.

These people are a bunch of con men, paid a £99 deposit to hold the car which was fully refundable if I didn’t like the car. I didn’t take the car and asked for the deposit to be refunded. After 6 weeks and various phone calls they are still refusing to refund the money. The £99 was also to take it off sale which they didn’t even do as the car was listed on every platform not that it matters but even if I liked the car I wouldn’t go anywhere near the place again. I’ll be reporting them to trading standards and hope this feedback acts as a warning to any potential customers looking to purchase a vehicle from them. Shout out to David for being as slippery as an eel

These people are crooks, steer well clear. I viewed a car and placed down a holding deposit which I was informed several times by the sales rep and the manager David Merino that it was fully refundable. The car itself needed some work, engine work as well and interior work, which they agreed to fix. The car itself had a pretty large crack approx 11cm on the windscreen which I was assured was recently MOT on site which pass the legal requirement. This was a lie and a fraudulent MOT. When I challenged this as well as my concerns of potential other things which passed the MOT which wasn’t to the legal level, I requested my fully refundable deposit as promised back. I then had several days of back and forth where they were determined not to let me have the deposit back, this included them offering to fix the windscreen. I informed them that I was to flex the consumer rights act where I do not have to accept a fix. They then refused to speak to me as I didn’t accept the proposal to a fix and they went onto sell the car to some poor person during the dispute which was also against the contractual terms in their agreement. I’m now pursuing legal proceedings. They are crooks as they are selling shoddy cars and doing their own in house MOT & servicing which in this instance has been certified illegally. Be very careful

From day one service was shocking. Car wasn’t ready. Part exhange price dropped after agreeing a price. Vehicle had many dangerous faults. These went to be repaired but came out unfixed and there was significant further damage to the paint work and vehicle. All of course were apparently there before. Beware if you email your problems for an evidence trail this company will block your emails and contact. They never get back to you, don’t even know the name of the person dealing with your car or say they will call back but weeks or months later still nothing. Within the constant poor customer services and lies and fake repairs they hope you give up , so my advice is do not use this garage and if you do email no call so you have evidence for the ombudsman, they will out without orejuduce in the emails meaning it cannot be used in I’m court but this is only relevant if they are trying to come to a resolution which they pretend too h it the emails will evidence they aren’t, stay away from this dangerous lot of what I perceive as damaged repairs that even when fixed the mechanic lacks competence, run run run!!!!

Thanks both for your help in securing the car.

Where do i start purchased a bmw from these cowboys. drove it 90 miles down motorway then managment light came on rang autotrade back and spoke to dave who told me to take it to a bmw specialist which i did.The Bmw specialist said there was a crack in the dpf flexi hose fault with the lights faulty wiring and loose wheel nuts.Bmw stated that this vehicle should of not passed the mot never mind driving it back and also to take my children in it.Bmw stated the bill would be £2500 which dave at Autotrade refused to pay and stated that there was a full service and check before I purchased the vehicle.Which was lies because it was unsafe to drive.so at this point a vehicle that i was paying for stayed at Autobahn bmw till the bill was paid.All of this stressed me out and affected my wellbeing as it went on for 8 weeks.I then spoke to Adam who was finance manager at Autotrade Southwest who shouted down the phone stating I should of checked my wheel nuts before i drove off.I have now had the vehicle back after taking it to an alternative garage With Autotrade southwest not even requesting the v5 documentation to make me registered owner of the vehicle.Then ignoring my phone calls and promised call backs or stating dave is with a customer.After all of this I suggest that this company should not be running and Dave the manager and Adam lie after lie and rip poor customers off.Do not deal with these people or this service read the reviews first.

Have found Reece to be very helpful and very patient waiting for me to sort problems out. would highly recommend using these guys !

Absolutely ridiculous and insulting valuations on part exchanges. Valued my car minimum 1500-2000 under value. Very greedy dealership. Cars not prepared and advertised at retail standard. Wouldn’t recommend.

Thank you autotrade southwest and the team! I bought my Volkswagen from autotrade southwest they were very helpful in answering my questions and assisting me through the whole buying process. I would highly recommend Marcus and the team who really went above and beyond for me. Thanks again