Please don’t use these cowboys, purchased Audi q5 4 weeks later automatic gearbox packed in. Phoned them they said phone the warranty company Blackstar Warrenties. OMG they wanted me to pay rescue charges and diagnostic charges then if the problem fits the criteria they woul pay max£500. Got the car back to the garage they want £2000 to repair in their own workshop or they said I could go and pick the car up and sort it myself. I’ve spoken to Consumer advise they have reported it to trading standards and also advised I let the finance company know, who have advised they will put a complaint in and for me to contact the motor ombudsman which I have. Best advice just don’t go there

Absolutely shocking experience with Autotrade Southwest. Bought a car from them and after 1,000 miles heard a gurgling noise from the engine. When I took it to my local garage, they replaced the water pump because it had completely seized and had been GLUED TOGETHER WITH TWO MISSING BOLTS, and I was told it shouldn’t have passed it’s MOT because of the condition of the car. On the final trip I made before taking it to the garage, the noise became unbearable whilst driving home and by the time I got back from an hours trip, there was smoke/steam coming out from under the bonnet. I called them and they told me they sold the car “in good faith”, and the guy I spoke to was so rude and dismissive that they had sold this car in this condition. I would never usually say this about a place as we all have our own experiences and off-days, but please avoid this place; when parts of the car are glued together, they don’t care about the safety of the driver.

Found through autotrader & wanted to view a car there.. Was advised I had to pay £100 to guarantee car was there. As I lived so far away I wanted to ensure I didn't have a wasted journey. Spoke to a lady who was nice whilst taking my money. I asked if the £100 was refundable, she advised yes it is. I paid, under those circumstances. I asked for a value on my car to decide whether to put it in part ex or sell privately, had a call back from Mark who advised me my car was worth £1,200 when every other garage had offered me £3,400. I then found a car very close to home which was the same as I was looking for and had offered me £3,400 in. PX. Contacted this garage to advise them I would not be visiting as I have found a car closer to home who are offering double the value for part ex and was advised I would not get my £100 back. Mark gave me an email address and advised me to send an email to "head office", who have not replied to any of my emails and unable to get hold of them by telephone. I am now working with citizens advice to see the best way forward with this complaint and will be taking it further. Wish I read the reviews prior to paying this money. Absolute cowboys!!! Have to give 1*s as there is no zero but this company certainly does not even deserve a 1* for their appalling service, for giving false information and misleading customers.

Purchased my golf got tdi nearly 2 years ago great car I pointed a couple of things out when I got the car and they had straight back sorted it with no problems love the car

Great from start to finish will be going back again for our sons first car!!

I was sceptical because of the previous reviews - but asked all the questions and rest assured this company is everything you'd need for buying a car! They weren't pushy, they were friendly helpful and accommodating loved my car I purchased would recommend to EVERYONE ❤️

They helped me secure the car I wanted on finance, they make us feel welcome! They make us happy and they did more than we could ask to get the car ready for the date we needed! Massive thank you!!

Buyer beware! Saw a car for sale on autotrader, so sent messages interested, message KYLE he call and whatsup and at first they all over you , how are you! I ask if tyres all change as in photos show nearly on limits, was advise yes tires all good , ask if car all good nothing know about and again told all good to go! We drove to collect the car and it park in corner, difficult to walk round . Again at no time was following mentioned missing parcel shelf/ on advert said comes steel spare tire, was missing, no mentioned chip in windscreen screen clearly seen advert photos, no mentioned brake front pads were in need changing, or battery was knacker and also needed changing ! was told by KYLE service but then another back track said car not service??. Was also told I had nothing complained about as Car was undervalue by them ! So question is if I paid thousand more would all faults including Aircon needs regassing , would they been done??. Was not given any warrantie info/ or proof of service, which now claim never done , KYLE claim gave me discount as service? But I paid full price , car had be jump started and again salesman said ok as cost me £680 to correct and now engine warnings light on , no offer to sort just verbal abuse that I got car undervalue? Reported to trading standards/ DVLS and autotrader. MOST SHOCKING IS BRAKE PADS SO THIN , THEY COULDN'T CARE LESS TO RISK MY LIFE! DROVE 20O MILES EACH WAY AND THANKS KYLE NICE KNOW ON THIN BRAKES!! Funny there reviews says about car sounds similar to this car ! So my advice is go to Dealer who as morals as clearly this dealership does not !!! AVOID AT ALL COST!!!!