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I purchased a Kia Sportage off this ‘reputable’ dealership over 3 weeks ago. I live over 130 miles away so viewing was not really an option, a slight gamble but I took the risk due to the description, the photos, video and the dealers word on how ‘great’ condition the car was in. On his description it said a slight crease in the wing but unnoticeable in his words. I didn’t see an issue as I could get this sorted, everything else looked great so I went ahead with it. I told the transporter to give a once over of the car and call me before loading it on to his flat bed. I had already told him I knew about the wing so anything else. He said a slight ding in the bonnet. So I call the dealer up and he proceeds to start his list of lies and deceit here. Claiming it was in the description, the description I was looking at whilst on the phone to him. I compromised with him and said if he would work with me to get it fixed I won’t bother kicking up a fuss and go ahead with the sale. He agrees so the transporter loads the car then sets on his way. 4 hrs later he arrives, car looks ok on the flat bed so off he brings it. As he is reversing the truck off he touches the brakes at the bottom and it begins. A massive grinding in the pads, absolutely horrendous. It’s at this point I notice one of the ‘advisories’ was the pads. Obviously not just an advisory, an absolute must. So I then put the car on my drive and give it a once over. It’s at this point I see all the misdemeanours of the vehicle. Not only a slight crease in the wing, it’s a full on scrape and dent along with another small one further down. 2 thumb size dents and chips on the bonnet. A horrendous patch job on the back which has been hit, the inside looked like they had a let tiger. Scratches all over the interior, some weird red stains on the back seat and big chunks out of the plastic in the boot. The car hadn’t even been cleaned let alone properly valeted. But this is all just cosmetic but enough alone for anyone to return given the fact that NONE of this had been disclosed before hand. After realising this I checked the electrics of the car. Gear stick was stiff and took effort to actually shift up and down, then I open the Panoramic sunroof and it doesn’t close. That was the final straw, I immediately called the garage to which I had no response or reply at all. I then call the finance company who had to phone the dealer. The dealer dodged all of my emails my calls and txts. He refused to pay delivery and refused to have it picked up. He also refused to send the funds back until he had seen the car even though he knew I hadn’t drove it at all. The car sat on my drive for 2 weeks until the finance company finally managed to organise a pick up of the car. Dealer still dodging all my calls and messages at this point. He has now had the car back for OVER a week and still no word from him, no refund of delivery and no return of the funds so I can buy another car. Buying a car is supposed to be a nice and enjoyable experience, it couldn’t have been more of the opposite. I honestly couldn’t tell you to steer clear enough of this lying scheming dealership especially this guy we dealt with. Like a back alley trader who’s used to selling faulty goods and getting away with it. Disgusting
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Mr David Matthews from Barnyard Trade Cars Ltd in response to You won’t get worse than this.
Hi, Thank you for your great review ...The kia is a 9 year old 98000 mile 3 previous owner car ...yes there where 3 parking dents as described in the advert , i put on 24 Hi deff photos on the advert which you had not seen as you viewed on your phone which only shows 12 photos,,, I asked for a whats app video of the roof not working , which it did and still does and which i did not get..regarding lite scratches around the handbrake ( bengal tiger comment ) it is painted plastic !!!!!!!!! . i offered you to get another valet if needed to which you declined... when the car got back here i got other people to have a look ( just for my own sanity ) and no one could believe it....a second hand car which has covered nearly a 100,000 miles and had 3 familys use it , will have some age related marks. i am not a kia main dealer and the low price reflected on that ....something immaculate will be twice the price .....
Was a very pleasent experinece in the begining got pur car via zuto started using the car little niggles came up loss of air in tyres tyre monitor system throws up constantly.. but ignored it and as we got to using the car more noticed a rattle from clutch when releasing been told clutch or relase bearing basically big job.. told you and not reply to said phone number we communicatwd via text on tried email aswell via motors (you might not have seem it) but im sure we gave you benifit of the doubt we asked for help towards repair you then said u will refund said vehicle we told you were happy with vehicle but just want repair carried out as need it for baby even asked for help towards repair (fair shout) still no responce tried calling the number on motors voicemail most the time or just goes dead... im not trying to damage your buissness as you was a pleasent guy but no reply means this is the only way.. drop me a email so we can sort this ASAP DAVIDPIDGEON998@GMAIL.COM
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Mr David Matthews from Barnyard Trade Cars Ltd in response to insignia 2013 Jan 2022
Hi, i was more than happy to work with you on this issue , but i asked you to get me a quote from a garage , but as you or your freind was a mechanic you would have a look and sort it out . Then i heard no more , i do not get messages /txts from "motors" only phone calls on sales...and auto prompt emails.... Regards David
Mr David Matthews from Barnyard Trade Cars Ltd in response to insignia 2013 Jan 2022
Hi, i was more than happy to work with you on this issue , but i asked you to get me a quote from a garage , but as you or your freind was a mechanic you would have a look and sort it out . Then i heard no more , i do not get messages /txts from "motors" only phone calls on sales...and auto prompt emails.... Regards David
David was a thorough professional right from the moment I contacted him. The whole process was very smooth. Very much impressed with the way things panned out in this purchase. I strongly recommend BarnYard Trade Cars Ltd to other potential buyers.
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Mr David Matthews from Barnyard Trade Cars Ltd in response to Great Service
Thats great , and a pleasure to see you, All the best, Regards David
I had been looking for a particular car for a couple of weeks but couldn't find a suitable one in my area. After widening my search, up popped the car I wanted. I gave David a ring and asked if he could do a video, so I didn't have a wasted journey from Nottingham. I was going to have to travel by train to view. I liked what I saw and left a deposit so it would be reserved. I was picked up at the station in 'my car', and drove part of the way back as a test drive. It was just as good as he had said it was and I was happy to purchase. I was able to come home in it and am very pleased.
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Saw a car advertised on EBay and after a telephone conversation with David we agreed on a price. As we live over 300 miles away and could not travel immediately we paid £100 deposit(knowing that this was non refundable) After a long drive down David spent time introducing us to the car before we left on our own for a test drive. The car was everything that David had promised. It was a pleasure doing business and would highly recommend anyone looking for a good car at a fair price. As our son in law is looking for a car we have left our "wish list" with David and hope to hear from him soon!!
I had been looking for a specific car and spec level for more than a month and had the good fortune to see David's advert. Called discussed the car,honest and open with no pressure whatsoever. Travelled three hundred miles,David picked me up at the railway station,had a road test and was then left to look over the car with as much time as I wanted. David was available if I had a question and put no pressure on at all. Bought the car and drove home. Absolutely faultless. A genuine person who is highly recommended. Many thanks David.
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We bought our car from David, and it was a pleasure to do business with him. He returned our calls within 24 hrs and was helpful. We had a small problem with the car which he paid for no problem, I would recommend buying a car from him.
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Just picked up my sons first car, absolute first class from start to finish, no pressure, a pleasure to deal with, would use again and would definitely recommend. Thanks!
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I have just had a good deal with David at Barnyard, he and his worker were most helpful in every way like swapping my personal plate and other things, everything went smoothly which made the deal worth it
I purchased my Kia Rio from David at a great price. Gave me plenty of time on own to look at car with no pressure at all. Had a slight issue after I had driven it home but David worked with me to get it sorted. Overall a great experience
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Barnyard Trade Cars Ltd is an Independent dealership that is based in Rugby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2007
Barnyard Trade Cars Ltd
Hall Farm Brownsover Lane
Rugby
Warwickshire
CV21 1HY
01788226570
https://showroom.ebaymotorspro.co.uk/Barnyard-Trade-Cars-Limited
Mon | Viewing By Appointment Only |
Tue | Viewing By Appointment Only |
Wed | Viewing By Appointment Only |
Thu | Viewing By Appointment Only |
Fri | Viewing By Appointment Only |
Sat | Viewing By Appointment Only |
Sun | Viewing By Appointment Only |
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