I honestly have never experienced such a shocking bad experience. Taz was 15 minutes late to seeing us and I have only just had my car handed over to me an hour 20 minutes later. With it not having a full tank of fuel which was promised I then had to wait even longer to leave. I then also discovered I am not eligible for drive away insurance even though you said to me twice I was. I would never have drove up earlier to pick it up if I wasn’t l. Now my boyfriend needs to drive it back as for some reason free delivery wasnt offered and I have spent time and fuel wasted to come here. I do not want my boyfriend driving my car at all and he now has no other choice as I cannot even drive my own car back. I have had the worst experience when in my mind I thought I was going to leave with the best experience. The my Audi app was also never set up for me so I cannot acces my car. I cannot believe an official dealership could be so slack and careless with this. Everything was done poorly and I will never be dealing with Mon motors group again.

Thanks to Neil and team, good communication and efficient service, thank you.

Brilliant service,special thanks for Terry. Very friendly,nice and kind person. 10 stars for him🙂

Tim was very helpful and friendly helping us through the purchasing process.

Constant bombardment of texts and emails Obviously customer service in non existent with the mon motor group!

Two weeks ago, I dealt with Simon. Their card machine had failed so I phoned the following morning with payment. While at the dealership, the lady I was dealing with had all details relating to the service. She refused to provide these until payment. She never sent them. Simon contacted me three times today asking if I had signed the DD for the service. This was the same plan he argued with me about stating there was a 20% discount. He deliberately chastised me in front of customer. He later realised he was wrong, didn’t apologise and blamed Audi for lack of information and clarity. I spoke with Simon asking if I could have the receipt of works. He point blank refused pointing me to the Audi app. I have always been provided a copy at another Partner so couldn’t understand his rudeness. On the app itself, it states I can have a paper copy. Trading standards it’s my right to have a copy for something I paid for. After leaving surgery, I contacted them to be told I’d need to make a fifty mile round trip, take my V5 and driving licence ( they already hold this due to service finance and courtesy car paperwork)

I recently thought I'd give Bath Audi another go, as servicing my vehicle otherwise involved a trip to either Swindon or Salisbury. Unfortunately, the experience left me realising I should've just gone to Swindon Audi as I did for the last service. I booked my Audi A5 in for its first service, and left the vehicle with them for a few hours. When I got the car home though, I discovered a large scratch across the bonnet that wasn't there when I left the vehicle with them - checking the dash cam footage showed the state of their cleaning cloths used when cleaning the cars (black and filthy). Calling the service manager back, and I had promises of this being resolved first thing Monday (I'd had the service done on Saturday), thinking nothing of it I left it and waited for the call. Unfortunately, I then had to chase them several times, eventually being passed across to Simon the manager. After several days back and forth, constantly missing each other on the phone, the issue was eventually resolved as they repaired my paintwork. The courtesy car given though was a Q3 they'd neglected to fill the tank on, so the warning light came on as soon as they left the dealership. I previously had another vehicle in a couple of years ago for a supposed fault with the alarm system, and their technicians managed to destroy the trim in the boot and break the washer system for the rear window in the process of replacing the door lock... Combining both these experiences, and the fact that several of the sales team previously turned their noses up and looked at me as if I was wasting their time with test drives (currently leasing my second brand new Audi, so clearly wasn't) I'd avoid this dealership and take your business to a non Mon-motors dealer.

Arrived at bath Audi on Saturday to pick up my new a1, from the moment I entered the door until we drove the vehicle away we were treated exceptionally well. Being new to Audi, Duncan and Christian ensured they covered everything in detail and gave great customer service. Highly recommended!