I was not impressed by the customer experience at Bath Audi today. Spending £670 on my Audi TT service I do not complain about at all. Spending £670 I do however expect to be treated as a valued customer. I was charged a £10 fee for the courtesy car which was not explained to me in advance. I was charged £9.60 for a gallon of diesel having covered 45 miles in a car whose computer told me I had achieved 45 miles per gallon. When I remarked to the service rep that £9.60 for a gallon of diesel was a bit steep considering I had spent £670 he simply ignored me. Never before have I experienced such rudeness in a main dealer service department. When I arrived home I found that the service book was not stamped and so I will need to return to have that done. I also found that the boot liner had been folded in half to access the under compartment, rather than removed, and had been left folded, so that it would no longer lie flat. However, my car will not be returning to Bath Audi. Although I work virtually next door to Bath Audi, I shall use a different dealer in future. These little things matter.

Found the car I wanted and approached Audi Bath. Very helpful and answered all my questions. Car was ready when I picked it up and great service.