Kevin from BCD Sales Limited in response to Concealed damage & false service history

I am Kevin the owner of BCD sales limited. Yes a live video was shown to the customer who was happy with the van. The van was delivered before payment the customer inspected the van at length and said he was happy with the van only then did he make payment for it! The van was advertised with some marks as it was over £2000 cheaper than others of this year and miles. The service history tge customer has accused of been not genuine is because he called the garage that did the work 3 years ago and they have now closed so he says he can not confirm it has been done. The damage he relates to is cosmetic as it was when he inspected and paid for the van. The van works and drives well. The reason why I blocked his number on WhatsApp is because the customer was calling myself and Matt trying to play one of us off against the other so we needed just to have 1 point of contact with the customer. No call or WhatsApp was ignored from our company phone number. When the customer bought the van he told me that Matt had agreed to deliver the van for free which was not the case but I agreed to this thinking matt had offered this. We do not want any repeat of this. I was sat in the car with Matt who was talking to the customer then the customer called straight back to me and asked the same questions to try and get a different answer this is why 1 number was blocked We are in negotiations with the customer to try and resolve this issue.