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I had my vw golf for diagnosing a fault with my DSG gearbox. The staff at reception were very rude and unhelpful. They removed the engine cover and didn’t put it back. After a long phone call asking them where it is, they were still telling me that it may not have been there! Finally they found it and I was told to go and get it anytime! I went to pick it up and someone just handed to me at the reception LOL. I was expecting it to be put back on, nevertheless there was no screws given and I was told it didn’t had any! Well....... they told me there is a oil leak from mechatronic box. Apparently the leak it was at the turbo coolant pipe joint. Only had to tighten the clip and the leak stopped. They wanted £80.80 to replace the screws on the engine cover!. THOSE SCREWS MUST BE DIAMOND. VERY DISAPPOINTED WITH THEM. AVOID AT ANY COST. NOT WORTH IT. N Kolgjini Erith.
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Had to take my new car in due to manufacturing faults and staff were very rude and unhelpful. Kept the car for three days. The faults returned in 2 days. Tried calling the manager this time instead, left several messages but he couldn’t be bothered to call back. Very disappointed.
I purchased a Tiguan from Wesley Brock in early February 2018 and found Wesley very helpful and generally just a nice guy, this is our third car from this dealership and I hope to use them again in the future
The staff are very unhelpful. They paid no attention to us coming in and walking around the building. It was about 5 minutes after being inside the building someone spoken to us. Then the saleswoman was very unhelpful. She was trying to patronise us because we wasn't buying the vehicle on the day we were coming in for rough prices for financing a new car. She spoke down to us and was trying to make us leave. I felt very awkward and she made us feel unwelcome. I will not be returning to this store. Next time I will travel to Romford. The women I dealt with was not a very good saleswoman.
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