Terrible customer service. I’m baffled as to how Kam got himself the managers job with his lazy, ignorant approach the customer service. They couldn’t help you less if they tried.

Brought my VW there salesman Adam great service knowledgeable have had no problems what so ever

Bought my transporter van from Beadles at Dartford on April 2021, at pick up day we discover damage under van , i been told by salesman is going to book in to do the repairs , now we are in November 2021 and after numerous emails and call the van been taken back to garage for repairs . The van is with vw dartford for 5 days now and no one call or contact us to let us know when the repairs going to be done.

Having bought my transporter van new from Beadles at Dartford you would think a minor service and MOT from the same company would be no problem, I live in Essex so I arranged to pay for a small courtesy van for the day while my van was being serviced "yes certainly, no problem, all arranged" I was told. Today, I took my van in for the service and, you've guessed it, "we hadn't got any courtesy vans, they are all out, you can wait for your van to be serviced and MOTed if you like" with no apology or explanation. I told him that I haven't got all day to wait about and not to bother with the service I would go elsewhere, this did not bother him in the least, he really didn't care, so, no more Beadles for me!

So after the car had been back 3 times for a keyfob issue and numerous batteries changed 'As that is what Beadles said was the issue) even after 6 weeks minimal use the fault was finally diagnosed as faulty key fob. Key fob changed and re-programmed. Care went back to have spare key fob re-programmed and new key fob programmed so as to shut windows and sunroof if open when locking only for it not to have been done. I know I should have checked prior to leaving the showroom but thought a simple job like that would have been done - but NO. So I now have to return car and fobs again for it to be done. Is this usual for a VW dealer service centre to have to keep re-doing work that should have been completed.

Very much relate to the last review. Tried to purchase a used Transporter. Taken 4 months but still no van and or money back! Our complain5 list is so long I cannot list it all for th4 time it would take. In a nutshell we drove from the south coast (75miles each way) when told the car was showroom ready to find a damaged, mess of a van, not even MOT van! Still fighting 4 months on to get our deposit back they cannot do this right. Beyond despair. Would love to reach the MD. The front house receptionist cannot even reach them and no one knows who the directors are after a take over 2.5 years ago. Too many errors to even list and still no van or money back, 1 star is too generous a rating AVOID BUYING ANYTHING AT THIS GARAGE.

Nearly drove away in a dangerous car after taking it in for a repair - not cheap either, rude and argumentative staff

Beadles Volkswagen Dartford are totally unprofessional only interested in selling a car, no customer after care, they registered my new car so Logbook was incorrect, now 7 weeks on and have had no response, I dealt with Wes Brock he showed little interest, his last comment to me was he is only the messenger, total lack of respect.