Been sold A unsure car , dangerous to drive , customer service is poor

Customer service and attitude needs a lot of work there had one week to service and detail a car for customer pick up none of the above was done basically I would lied to all week when I rang up and asked if the car was gonna be ready on that Friday for Pickup I was assured everything would be sorted and taken care of l was sitting in the office on the day when they drove it up onto the ramp nothing had been done had also ordered the wrong tires plus they had damage the front bumper also the car was dirty and wasn’t serviced When I declined to take it she offered me a courtesy car which was filthy with two bald front tires an accident waiting to happen l will not be buying a car from this garage buyers watch out

OV10 PXR I would strongly recommend to avoid this dealer and not to buy any vehicle from them, especially the silver Audi A6 with numberplate OV10 PXR. Back in September, I made a very big mistake and purchased the Audi for £4000 and agreed touch ups, dents pulled out, timing belt and water pump changed as part of the deal and refurbed alloys which we split 50/50. They said it would take 1 week to prep the car so we agreed to it and paid £100 deposit. A week later, I go to pick the car up and they stated that it had just come out of the garage, with no work done to the exterior of the vehicle. Disappointed, they said that we would have to wait another week for the work to be completed, so we did. A week after that, we rang if the car was ready and they said it was all ready to take. However, when we got there it wasn’t even washed and they had just started to wash it, which they had just rinsed with water and did a rough hoover up of, and dents weren’t even pulled out. About a few days later, I found some faults in the car such as a dangerous back passenger side window going up and down automatically and randomly (health hazard considering I have young children), AC and heater not working which we realised when it was over 25 degrees outside and a heavy back driver side door, in which I had to assist my kids in opening due to how difficult it was for them to open. When I took it back to fix again, they seemed like they had enough of me and told me that I don’t need AC as winter is coming up, and was called the fussiest customer they have ever had, which if anyone was called that they would obviously become angry. After leaving the car with them and going home I had made the decision to give the car back and get a refund. So the next day when I go to get a refund they start to knock off funds paid for like the timing belt and other work taken out, which were clearly agreed as part of the £4000 deal. After a very heated discussion, they said that we would lose £100 and gave the refund. It also turns out they didn’t send the logbook to DVLA, so there is no record of my ownership of the vehicle so in truth the car has 5 owners instead of the 4 they state as another individual purchased the car after me and also returned it. Even now in I haven’t received a refund for my road tax as DVLA say there is nothing with my name on the system. Throughout the entire process, I was told that I was petty and these faults found were common and what you expect on a 4 grand car that is over 10 years old, yet my 15 year old Vectra I had previously owned beforehand was in much better condition and shape. I had spent so much money and expected for a simple and straightforward process but instead it was the complete opposite and had caused me a lot of stress. Aftersales care was absolutely horrid and I was given many false promises and no satisfaction. The staff were cocky and kept laughing and making jokes in my face regarding my situation. They had also said that if i wanted better service and a car in better condition I should go to a dealership and buy a brand new car. Overall, the situation caused me a lot of stress and I would not recommend Parkside Motorstore to anybody who is looking to buy a car from them. Avoid at all costs.

I PURCHESED A PEUGEOT 208 OFF Parkside PARKSIDE MOTORSTORE ON 1ST SEPTEMBER 2021. I COULD NOT BELIVE WHAT I WAS SEEING WHEN I CHECKED THE CAR OVER THE DRIVER SEAT BELT WAS HELD TOGEATHER WITH A ELECTRICAL CABLE TIE...... THE PASSENGER SEAT BELT DID NOT WORK AT ALL, PARCEL SHELF MISSING, THE VEHICLE HAD A REAR END IT WAS DENTED, I ASKED MY GARAGE TO CHECK THE CAR OVER. THEY COULD NOT BELIVE WHAT THEY WERE SEEING THEY SAID THE VEHICLE WOULD NEED OVER 2000 POUNDS SPENT ON IT, THERE IS ALSO BOLTS MISSING FROM THE GEAR BOX....... AND CONTACTED TRADING STANDARDS THEY SHOULD NOT BE ALLOWED TO SELL UNSAFE VEHICLES, WISH I READ PEOPLE REVIEWS BEFORE I BROUGHT FROM THEM. DO NOT BUY FROM THEM. I DONT NO IF I WILL EVER GO ON AUTOTRADER AGAIN THEY SHOULD NOT LET THEM SELL THERE DEATH TRAPS ON THERE.

Don't give these rip off merchant's your hard earned cash. They pretend to fix your car they have clue how to nor intentions to fix your car. Con artists!! WARNING!! STAY THE FUCK AWAY FROM THESE GUYS!!! Cost me £2000 to find out don't make the same mistake.

We saw this car on auto trader and bought it for £3,300, it said front and rear parking sensors, engine in great quality. Both a lie, the sensors don't work, the engine has a water leak. I had to scrub the interior with 12 huge wipes( they said it had been valeted) the break lights are cracked, the off side wing mirror casing is smashed, (they said they would replace it.....3 weeks ago) they said the timing belt had been changed=lie. They wanted cash not bank transfer =suspicions? Don't trust these men!!

Dear Owners: We picked up our VW Golf purchase on 27th March. We dealt with Leon from start to finish and we’re glad we did. Most capable individual who helped us along through all the angst and emotion when one is buying a used car. Leon, appreciate your help regards Patrick

From start to finish Zac was great to deal with, due to the coronavirus he arranged delivery of my new vehicle and collection of my part exchange. I would highly recommend using Parkside in future.