Have had the worst experience with Bella Cars/VIP 45. Bought a Mercedes from this company recently and had nothing but issues from the get go. Of course they was polite and helpful enough when looking for the car but as soon as I paid the deposit it went downhill. I had originally dealt with someone from VIP45, who was helpful enough but did not know enough about cars and kept telling me false information, including the price offered to me for my part exchange and then the monthly settlements. After speaking to 3 different people the price was finally settled. I was assured that from the day or purchase I would receive my car within 7-10 working days and with no update I had to keep chasing to find out when my car would be delivered to then be told the seller had gone on holiday and It would be delayed. Almost 3 weeks later I received my car. I was assured that everything would be checked and serviced on the car if it was required and that it would be delivered to me perfectly fine (as you would expect buying a new car). When the delivery driver arrived he advised me that one of the tyres had deflated slightly and would need pumping up and explained that this was the reason for the error on my dashboard. Thinking no more of it, I pumped up the tyre and assumed everything was fine as he stated that it may have just been where they didn't check the pressure before it was driven down. A week later the tyre warning appeared back on my dashboard indicating that this must be a slow puncture. I called Bella cars and they confirmed that they would pay for a puncture repair which was fine. When taking it into the garage they advised me that the tyre was not repairable and that the 2 front tyres were also extremely bald and not safe to drive on. When speaking to Narinder from Bella Cars, he was extremely rude and was shouting at me down the phone stating that 'I can go to who I like, they won't be paying a penny' and that 'I can either give the car back or pay for the tyres myself' and then hung up on me. I was then advised that they had spoke to the delivery company and the disgusting delivery driver, who kindly left his snot under my steering wheel, had denied ever saying about the deflated tyre and said that there was no error on my dashboard when it was delivered, even though myself and 2 others heard him say the same thing . I then also discovered that my break pads were over 90% worn and would have been required to change within a couple of weeks. Again, Bella cars were not interested and tried to say that the garage was 'upselling' me even though I had sent them picture evidence of all of the faults. I was then referred to someone else, apparently the 'director' who advised that the best they could do was pay for the replacement of the 1 punctured tyre and that was it as the front 2 tyres 'passed MOT'. He was also nothing but rude. who told me was the 'cook in the kitchen' is one of the rudest people I have ever had to deal with in my life, James was the only person that was willing to help but he was just a salesman so wasn't able to help me with the aftercare but did his best. Not even 2 weeks of having a new car I am already over £600 out of pocket rectifying the faults they should have dealt with before delivering the car as well as being told the car would be taxed to find out after a week of driving it that in fact was not taxed. And on top of that I was also advised that the car would have Sat Nav which it doesn't, something else I am now going to have to pay for. All in all this company are nothing but rude Avoid at all costs!

I purchased a Honda Civic back in June. The dealer was quite helpful but didn't know much about cars. The CD joint was missing from the car and the battery was pretty much gone which caused the car to break down. The dealer also said that the car had 12 months MOT and that the breaks and wheels had been replaced when they hadn't. I would recommend this dealership but I would also recommend you go and look at the car and check it thoroughly.

I would recommend Bella Cars! Everything was absolutely fine, bought my Ford Fiesta back in June and I have had no issues at all, I am happy with the price I paid for the car and It was really nice and clean and just as described.

Good dealership overall. I bought a Nissan Pathfinder from them 3 months ago and up to now I have had no issues at all. The service was of a very high standard and the car was really good value for money. I would recommend this dealership to my friends and family.