Refused a return on a 2 week old faulty vehicle My mother purchased a 26k car from them. The vehicle had scuff marks to the nearside rear. The employee stated they would buff out and that you could claim on the Paint protection to fix it. This was a lie. They also supplied no documentation on this £1000 option they sold her. They sold her a 3 year £3000 warranty and stated you can take it to VW. Now claiming "oh you can but we only cover £75 an hour". Stated this was in the terms but terms not supplied until the day after buying the vehicle. Took 8k from my card but this wasn't reflected in the finance amount. For comparison, VW offer 2 years warranty, 2 years servicing, 2 year breakdown for £750. A third of the price and servicing included. The vehicle has scored rear brake discs. Instructed to go to Halford. Halfords state it needs rear Discs and pads. Big Motoring World say it doesnt need them after seeing 1 picture. Their "master tech" says its just corrosion. They havent even seen the vehicle. The vehicles got knocking from the suspension. The Gardx applied with swirl marks all over the car, at a price of nearly £1000. Lied about the full price of the car with options. Refusing to replace the discs and pads. Requested a refund within 30 days and refused to accept the return. Charged £750 for Gap insurance when it was purchased elsewhere for £150.

The car i bought was advertise as having a hands free tail lift.. ( Place your foot under the rear bumper and it opens) The sales person demonstrated this to me on first viewing. However, after taking the car home a couple of days later. This function did not work. On closer inspection the parts that work this had been removed. I took the car back and explained the situation. But they denied that it was ever on there in the first place. And said they never showed it to me. After some discussion, NO joy. I kept the car. And as far as i can tell, no other parts had been removed. Fingers crossed! So please check the car thoroughly before driving away! I would never buy a car from these People again!!

Firstly I would like to start with the fact that when you purchase a car through this dealers they offer you a voucher to review them then and there, I imagine this is because most reviews will be positive it’s not until things go wrong that you realise how poor they actually are! I have had an absolutely shocking experience! I purchased an Audi A1, before I had even left the dealership a fault light appeared, it was taken to their on sight “mechanic” 3 times and each time I was sent away being told the issue had been fixed. On the third time the dealership had closed so I could not return but I was assured if the light came on again once I had left that it would be fixed. The car also had a light shake to it when stationary and as the days went on this become worse. I then spent a week phoning and emailing with minimal response, I was constantly told someone would call me back and they never would! I eventually took the car to be diagnosed to an Audi specialist as I couldn’t wait any longer, the diagnostics detected 7 faults throughout the vehicle one of which was an engine fault!! I finally spoke to someone from aftersales and sent them the proof of my private diagnostics, they informed me that they would have to diagnose the car themselves in order to provide me with any sort of refund. Initially I was told they would only repair the car but I did not trust for one second that this would be done to a good enough standard considering the shocking service I had received up until this point. The car was eventually returned and I have received a refund, since purchasing with them numerous people I have spoken to have had very similar experiences. They claim to carry out a 200 point inspection but somehow managed to miss 7 faults!! It makes me feel bad that someone else is probably going to purchase the vehicle and the likelihood that the faults have been repaired are slim. I would honestly avoid ever purchasing a car from this dealers and I regret not listening to the reviews myself.

Very happy with the car and the service from all the sales team.

Excellent friendly service, Really happy with the car we brought from them.