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351 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
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351 reviews from our car dealer reviews community

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"Do Not Buy From Big Motoring World"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Their cars are decorated to look in better condition, but are dangerous as confirmed by 2 independent garages (Audi and Kwik Fit) Big Motoring World are a scam from start to finish, and you will end up with a car not fit for purpose, and they will not support you the moment you leave the lot. I purchased a car from Big Motoring World, the entire time they are trying to upsell you with additional services. The car price was decent so i still went ahead with it. Unfortunately driving it home, I felt the car shuddering under breaking. I contacted Big Motoring World who told me to take it to a local garage. I took it to a local garage who confirmed that the Calipers and brakes had been spray painted... without the wheel being removed. They confirmed this was hugely dangerous and could have caused an accident. This means that they did not remove the caliper, clean it, and then paint it properly... ie within 2 weeks the paint has all chipped off and it looks terrible. So not only was it dangerous, but I was sold a car thinking that it was in good condition and looking like it was taken care of... to it actually being poorly covered up ready for a quick sale. I called Big Motoring World who now said I had to take the car to Kwik Fit as they have a contract with them. I took it to Kwik Fit who then also confirmed exactly the same thing. Unfortunately Kwik Fit also damaged the car further which now has to be rectified as a separate issue. Again I called Big Motoring World and they refused to rectify the work which both companies had said needed carrying out, and they confirmed the car would have to go back to Big Motoring World. The car has been at Big Motoring World now for 2 weeks supposedly to replace Brake Pads, Discs, and Calipers around the car. Big Motoring World have then confirmed they have done the pads and discs, but are refusing to do the calipers. Their customer service is non-existent and rude (Customer Service Manager Coral).They are stating they will not do the calipers and they have tested... and are saying that they will get an independent review done on the calipers.... even though it was checked by 2 other companies, one of which they have a contract with. They have now stated that if I do not collect the car by end of day (I live 75 miles away with no car), then they will charge me 35 a day to store the car offsite. Do not buy from these cowboys. They are literally scamming people in to thinking the cars are in better condition by covering up issues such as poorly spraying calipers to make them look new.

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+1 Found this review helpful
"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service, friendly staff, reliable and cars in great condition

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+0 Found this review helpful
"Simple and straightforward"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Simple and straightforward with no hard sell. Outstanding service, keep up the good work

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+0 Found this review helpful
"All cars are exceptional quality"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service, friendly staff which has helped us through the process of buying a car. All cars are exceptional quality. Highly recommend

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+0 Found this review helpful
"Very good quick and efficient service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good quick and efficient service. Thank you.

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+0 Found this review helpful
"Excellent service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service. Friendly, helpful staff, great selection of quality cars at competitive prices.

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+0 Found this review helpful
"Recommended"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great and friendly service, very helpful with everything else going on with lockdown too. Recommended

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+0 Found this review helpful
"Very professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from multiple members of staff. Quick process, helpful deducting part ex car for an old car.

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"Large selection of vehicles available"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Large selection of vehicles available, guys who were working there were informative and happy to help.

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"Great experience of buying a car for the"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a great experience of buying a car for the first time! Really friendly guys who were only too happy to help and give advice. I bought a car I'm really happy with and really good value. Would definitely recommend.

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
351 reviews3.6 out of 5 stars — Rated Very Good
Excellent
217
Very Good
6
Average
10
Poor
31
Terrible
87

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  • Contact Information

    Address

    Big Motoring World West Malling
    London Road
    West Malling
    Kent
    ME19 5PL

    Get in touch

    01634 248638
    http://www.bigmotoringworld.co.uk

    Opening times

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    Dealership Statistics

    56%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Big Motoring World West Malling

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