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351 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
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351 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
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"Car of my Dreams to Nightmare"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got the car of my dreams, only to realise its a nightmare. got my car in January only to have the management light come on two days later, it took a few weeks to get it into their garage for them to repair it (problems with the ad-blue and various other sensors)which would have all been present at the time of sale but must have just reset it for it to sell. one week later management light is back on, but due to covid every where is locked down and closed.which is no fault of there's but once re-opened had to wait 2 months for a appointment, now the car is back in with them and I have no idea what they are doing but its been there for four weeks. I ring, I email and all I'm told is they are waiting on a part first i was told a DPF, now being told a catalytic converter. these are standard exhaust parts and are available on next day delivery, but just not for them. the girls that you speak to on the phone are friendly but can never give you a Awnser to a question and all was say they will get back to you, but alass they never do. other issues I have had was car sold to me with 3 bald tyres which was not road legal and also there was a advisory on the mot (which they did) for a buckled wheel, now the strange thing with this is they had all 4 wheels refurbished ( a paint job to make look pretty) but didn't address the buckle. so the car is still with them I have no idea when I'm getting it back and I'm still having to pay for it and insure it 7 months on. I would not recommend you buying anything from them

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+2 Found this review helpful
"Very smooth process with attention right"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very smooth process with attention right throughout. Nice to deal with from initial phone call till handover

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+0 Found this review helpful
"Fantastic customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic customer service and availability when needed for any concerns. Explained thoroughly all my options clearly so I could choose what was best for me.

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+0 Found this review helpful
"Friendly helpful staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly helpful staff. It was really easy to deal with the company from start to finish. Easy to communicate with. Would recommend

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+0 Found this review helpful
"Cracking from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cracking from start to finish, hassle free and made to feel really welcome

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+0 Found this review helpful
"Friendly salesman. No pressure selling"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly salesman. No pressure selling. Paperwork easily done and my car part exchanged and new one taken away in just over 2 hours.

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+0 Found this review helpful
"Really helpful and went the extra mile"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you for a great experience, although I didn’t buy the car on this occasion, I wouldn’t hesitate to go back for them to help me with my next car. Really helpful and went the extra mile.

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+0 Found this review helpful
"Couldn’t recommend enough"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn’t recommend enough, so easy and so helpful with it being my first car, they thoroughly explained everything to me and put up with my million and gazillion questions

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+0 Found this review helpful
"Good deals to be had"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very nice car sales site great cars to look at and admire then a great team to help you to choose a nice car. Good deals to be had.

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+0 Found this review helpful
"Very straightforward process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very straightforward process. Staff are great. No pushy sales tactics and I didn’t feel pressured at any time. Everything was explained in plain and simple language. Really happy with the whole process

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
351 reviews3.6 out of 5 stars — Rated Very Good
Excellent
217
Very Good
6
Average
10
Poor
31
Terrible
87

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  • Contact Information

    Address

    Big Motoring World West Malling
    London Road
    West Malling
    Kent
    ME19 5PL

    Get in touch

    01634 248638
    http://www.bigmotoringworld.co.uk

    Opening times

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    Dealership Statistics

    56%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Big Motoring World West Malling

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    Directors: XXXXXXXXXX
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