Very happy with the car and the service from all the sales team.

Excellent friendly service, Really happy with the car we brought from them.

I had a BMW X3 Xline reg no. YG67UBO moved from the London branch to Peterborough at a cost of £100. What I thought I was going to see was a £22,000 car that had been put through a 200 point check, which would be washed and valeted ready for me to drive away, this is what I had told the sales team was my intention on more than one occasion. When I arrived to the showroom at the agreed time, I was left for 20 mins while the sales person was tracked down. When Evo the sales guy finally turned up I was led to a dimly lit garage area where I was expected to inspect the car. First impressions was the car had not been cleaned. There was heavy break dust on all the wheels and general dirt over the outside of the car. Inside was worse, dried yogurt was spilt next to the gear leaver and dirty scuff marks were all over the internal panels. As the car was the specification I was after I continued to do an inspection. Looking at the cars own computer I found that the five services claimed were on a pre inspection when new and one further service. When I questioned this the center manager came out with an A4 sheet of paper to show me the services claimed in the add. I asked for the written evidence as I would need this if ever I sold the car again but was told they didn’t have this but wouldn’t have bought it without evidence they had been completed? Further investigation of the cars computer show the breaks had an estimated range of 39,000 miles, must be new I thought, however on. Closer inspection all the pad we’re past half worn and the brake discs themselves were extremely worn and corroded. Again I challenged the centre manager as to who had been messing with the cars service information, but no answer was forth coming. At this point I should have run for the hills but I had paid a non refundable deposit and as a qualified car mechanic I knew I could make the necessary repairs and still have the car I wanted . I agreed to complete the sale on the basis that I would be only taking the car paid for by cash. After being led to the sales desk and a further 10 minute wait Evo came back with a pile of paperwork. Evo ran through the initial free 3 month warranty, which could only be used at the Peterborough garage, after paying up front for the repairs with a £100 excess and then having to claim back from the insurance company, who are owned by Big Motor World. This warranty was obviously worthless but I was happy I would have 30 days in which to get the car checked out for fraudulent servicing and be able to get a full refund under the sales of goods act so continued. Evo then proceeded to try and sell me an additional warranty at a significant cost and as soon as he started I reminded him I would not be buying extra cove, paint protection, gap insurance or any other snake oil he was offering. Evo isited he had to go through the products. I told Evo again I would not be listening to any more sales patter and just wanted to buy the car and he told me he couldn’t do that without trying to sell me the full range of addition services. After telling Evo I would leave without buying the car if he continued I suggested he called the sales manager back. When the sales manger arrived I explained to him I just wanted to buy the car which he told me I couldn’t do without listening to the rest of the sales patter. The manager used the fact that they are FCA regulated as his excuse to holding me ransom. After explaining to the manager I would walk if they continued to try and sell me stuff I didn’t want and him refusing to acknowledge that, I walked out of the showroom without completing the purchase. Driving home it became apparent this is not a car dealership but rather a finance company using cars to extract as much commission from the various finance and insurance services they offer. If any one is tempted to buy from Big Motoring World only accept official paper work as evidence of work done. If you do buy please get your car checked out but someone who understands cars before your legal protection expires under the sales of goods act. I will be reporting my experience to trading standards Sent from my iPad

Found all the team very helpful with all my questions and getting finance

I was rather impressed with the scale of the forecourt and the amount of high quality cars on show. Got a fairly good deal which I am more than happy with

I found an issue with the car on test drive informed sales of problem told it had been put through there work shop before going up for sale insisted put car for an MOT failed they then repaired it, picked up my new second hand car took it to a detailer to have it cleaned to find mould inside the car the video will shortly returning car gives you the runaround trying to contact them

Factory sales. You only matter to them until you sign the contract. After-sales service does not exist. Lies, lies and more lies. Minutes after leaving them, two lights came on: check engine & tire pressure. I wasted a total of 8 hours waiting to hear that the sensor is faulty and have to order a new one. Two weeks later - no contact. The car lacks functions such as: Apple Carplay - despite the description on the website, the seller assures, twice confirmed by the service. When I asked a technician to show the function, he said he had to read the entire manual and would do it next time. At the next visit, the seller said that they were not the ones who made the descriptions on the website, so it was not their problem, and I signed that I checked everything - jokers! So they are not responsible for the description of the car on their website, they are not responsible for what the seller says - if you buy a car, you have to check all the functions yourself! This was and is the worst experience in buying a car. Never again - better go to authorized showrooms, because in this place only sales count - not you.

Avoid at all costs. I arrived at Big Motoring World to purchase a car we saw on their website. We had appointment booked and still waited for 1 hour as they short of staff (a lot of the young staff look fed up working there) Eventually we got to view car for 2 mins and test drive (is so short too) and sales person keeps talking so cannot listen out for noises coming from engine or suspension. Pushy sales staff made us agree to buy the car then and there. We were then asked about optional extras to which we said no, were not interested but the pushy sales person said he will talk us through as managers are watching him on camera. We pointed out about the spec of the car which again we had already seen online which didn’t match the car. At this point we wanted to just pay and drive car home. Instead we were given a car care (Gardx) sales pitch which we didnt want but had to do and then again for gap insurance and when we repeatedly said no were not interested, were met with multiple why statements and scare tactics about car crashes. Over 3 HOURS LATER we are fed up of the going off for 10 minutes into the office area each time. The floor manager about the experience we had and he returned with saying were FCA approved and this takes time and how he worked for multiple dealerships where 3 hours is normal instead of listening to the customer experience and taking on the feedback to improve. Ive bought multiple cars over the years and this was so unnecessary. He kept giving sale pitch after sale pitch through trying to push overpriced GAP insurance and warranted products (any issues with vehicle you need to take to Kent head office) - lots of complaints about BigAssist and the cars breaking down. Salesperson kept being pushy and sales coordinator wanted to give scare tactics. After numerously saying I dont want the extras I just want the car and no being heard, we reluctantly paid for car and made to sign numerous disclaimers. Had to agree car has 1 key and details shown on their website could be incorrect regarding spec and number of former keepers and V5 is not available to view until handover which can take another 1 or 2 hours. Finally they decide to call us into the office informing that there is no V5 and forcing to take v62 form. I explained I cannot tax this vehicle using this form and they said take to post office tomorrow and take the without road tax which is illegally. Overall stressful situation The cars ex lease or hire cars they purchased at auction and many don’t have v5 logbook. This car dealership cannot be trusted rebranded. They refused to refund even though I didn’t receive cars. I was then made to email to which got no response and then chased for days and days until they agreed to refund. Staff were rude on the phone and hanged up several times. I had to tell them I would take legal action if I was unable to get refund and then they still said the court would ask them to refund my money. Big Motoring and - All same push sales tactics and unprofessional staff. Big Motoring World are run by cowboys wanting to just make profit. The staff are rude and cars Do not be fooled by big office and milkshakes. They offer £10 voucher for positive reviews. Please do not believe them reviews as those customers would have had issues after writing review.