Friday 3/9/21 pm purchased Audi q5 Saturday 4/9/21complained about whining/rumbling from O/S/F, after three calls latter i was told to phone back Monday. Monday 6/9/21 told to book car into Halfords garage. Monday 13/9/21 earliest appointment at Halfords they inform Me that the noise is inside the automatic gearbox and they are unable to do ,car mileage35k. Monday 13/9/21 11.15 hours phoned warranty team at big motoring world transferred to Warranty 2000 ( a different company) I spoke to Bilal I explained the problem he then tried to make the car issue my problem, do I no a garage that will do it for there labour rate? I said Audi is in Ashford or Canterbury I could take it to them, No there labour rate is to much or I can pay one hours bill to diagnose the problem and claim the money back or pay the difference in Audi labour rate and there allowed labour rate. Mr Bilal tried to find a cheap rate garage to do the work 18 minutes latter He will phone me back with a garage to pick the car up and do the work ,three hours latter i phone warranty 2000 back, I was told he was busy but told to hang on 15 minutes latter Sam Davis the manager says can I help ,I said I was hanging on for Mr Bilal as he said he would phone back with a garage. We are busy I said so am I, Mr S Davis said Mr Bilal will phone today. be aware big motoring world sell it seems Lease cars ? these cars would be sold cheaper by car dealers as they tend not to be cared for as much as private cars. big motoring world said they service the car if needed but it is not serviced to the car manufacturers service requirements ie automatic oil not changed ,cheap engine oil, car run out of adblue at big motoring gate, car serviced the week before. this is a stressful experience and is not resolved. do not be sucked in by the price.

Terrible and must be avoided by all. Cars feel very dodgy. They do not give a care about customers after the sale. We bought a car last year; apparently had only 27k mileage with 4 previous owners; then problem after problem ( massive engine fault, break pads, oil leak, suspension MOT failure) and it has not been even one year. Post sales service is utter toilet. It’s a facade. Stay away. Feel like throwing the car in the dumps