Bought a car from Big Motoring World in Wimbledon last year and my husband sent them the following message on the 18th July 2023 (almost a year ago) which was shortly after purchasing our car with all the extras that we were sold. ‘As per discuss on the phone please find the pictures attached of the issue with the car. The rear left light has water in the light housing and seem to intermittently come on and off. Please advise going forward’ We have followed up a few times since the email was sent but they have still not resolved the issue. Avoid this company. They take our money and provide no customer service even when you have paid extra for the additional products for peace of mind!

Turned up at the time they booked my appointment for 13.30. Told 'might have to wait 30-40 mins', place was almost empty, so thought,they'll be along within that time. An hour later, someone came over, shook my hand and wanted to know who I was and what car I was interested in. Its not good customers service to not know who I was let alone the rest I told him, He apologises but seemed to take offence that I was walking out, why would I stay when you can't even get the basics correct ? Thoroughly annoyed & disappointed with whole experience.

I transferred £4,000 deposit and they kept £750. Confirmed by Black Horse, which received a smaller deposit vs. What I transferred. Do not go there

My Concern: - False Information given - No Apology from Management (Can't even be bothered to talk!) - Felt UNVALUED My Viewing Experience: Found a car at Wimbledon Br that had one previous owner (as advertised). After a long wait, greeted by a Marketing Exec. After another long wait - car was presented for viewing First comment from Marketing Exec - The car comes with 4 immaculate tyres. On closer examination, they were nicely dressed on the outside with treads close to legal limit. Great start! Went for a test drive in a busy route and back in the office. Found a few minor marks on the car exterior that the Marketing Exec agreed to polish out. My Experience in the office: Me: Can I see the documentation and hear about the car Marketing Exec: What would you like to know? (huh?!) Me: I would like to know what you have to share about the car. Marketing Exec: You can ask and I will share Me: Does the car have 2 keys? Marketing Exec: No, Only one, if you need another, you make it yourself. Me: Was the car privately owned or LEASED? Marketing Exec: Checks on his system, it was PRIVATELY owned. Me: Wow, thats great. I am now really interested and would like to pay the deposit. Can you show me the documentation? Marketing Exec: Sorry, I can't share due to data protection Me: Oh I see, I will be doing an online check from my end but can you check again and confirm if it was privately owned? Marketing Exec: Checks and confirms it was privately owned. Paid NON REFUNDABLE £500 deposit, collection in 2 days. My Experience on the Collection Day: Train Strike to start with, had to leave super early and get 3 trains to get to wimbledon! Accounts Exec: Are we ready for balance payment Me: Yes but I would like to see the car first and make sure the marks have been removed I ask the lovely lady at the collection desk to confirm if the car was PRIVETLY owned Lady: No, it was a leased vehicle Me: You may want to check again Lady: Checks again and confirms it was LEASED vehicle Back with the Accounts Exec, demanded my NON-REFUNDABLE deposit back that was transferred back to my account in 3 days. Reason for FALSE information: It was a system Error (LOL) Me: Can I see the Marketing Exec Accounts Exec: He is not in today (I saw him walk past me 10 mins ago) Told them how I felt and my personal inconviniences. No Apology, just system error saga. Here I LOST TRUST in Big Motoring World. LIARS! Add these to your Checklist: Download copy of the advert (Ad is deleted after you pay the deposit) and go through each paper you sign line by line Demand to see the car and check if its cleared of any issues you raised Check No of keys provided with the car Check if they come with matts - most dont! Check if spare wheel / tyre inflator kit is available and in working order Examine tyres, brake pads and paint work very closely Check registration document

Avoid!! Awful experience at the Wimbledon branch. Booked an appointment to view a car and traveled specifically from Southampton only to be told on arrival the car had been sold, despite having had a call from the sales department only 30 minutes previously. Appreciate that booking an appointment doesn’t reserve the car but a quick email to let us know would have saved us a long pointless journey. Salesman Tony was extremely rude and completely disinterested, no help whatsoever in finding alternative options. This has been a complete waste of our time. Hands down worst sales experience I have ever had!

Bought a 5 series from them Slow Customer service passed me to about 7 people before they even sort out the papers . Also after 35 days later they did t even bother to send me the spare second key of the car. I would recommend if It was possible to give them 0 stats I would. Not professional Please avoid them as they are waste of time At the end car had some issues aswell also impossible to go theu warranty wirh them as they never answer the phone Con artists

Subject: Urgent Warning: Unethical and Misleading Practices of Big Motoring World I am writing to you with a sense of urgency to share my recent experience with Big Motoring World, as I feel it is my responsibility to warn others about their unethical and misleading practices. On Sunday, October 29th, my partner and I purchased a car from Big Motoring World, trusting the salesperson's assurance that the vehicle was in perfect condition and adhered to BMW standards. However, within a day of driving the car, warning lights started appearing and parts from the undercarriage started falling off while we were on the motorway. In our moment of distress, we immediately contacted the Big Assist helpline, only to be cut off repeatedly. After making numerous calls, we finally received a call back, but were told that they were unable to assist us. Stranded nearly an hour away from home, we had to temporarily fix the undercarriage ourselves using tape and drove the car to the nearest BMW dealership. To our dismay, we discovered that the car's warranty was invalid due to unauthorized modifications, which had not been disclosed to us by the salesperson. Moreover, these modifications also rendered our insurance coverage inadequate. This is a clear case of fraud, as we relied on the salesperson's assurance that the car had not been modified. Further investigation at a reputable garage confirmed our suspicions. The car had indeed been modified with non-BMW standard parts, and it exhibited damage to the front bumper, which had been poorly repaired with filler. In our pursuit of a resolution, we sent multiple emails with supporting reports and photos to Big Assist. However, their response was disheartening - they outright refused to refund our money. According to the Consumer Rights Act 2015, we have the right to a full refund in such circumstances, as the car is not fit for purpose and we have been misled. Nevertheless, Big Assist has reiterated their refusal to provide a refund in their most recent email to us today. This ordeal has left us deeply disappointed and frustrated with the company's lack of empathy and responsibility towards its customers. I implore you, to not consider utilizing the services of Big Motoring World. Their unethical practices, misleading claims, and lack of accountability make them an unreliable and untrustworthy company. I sincerely hope that by sharing my experience, I can save others from the distress and financial burden we have endured.

They misrepresented the purchase costs on the invoice. At purchase we agreed to pay £100 for their GardX water protection product, when viewing the invoice the full amount payable (car + warranty _ GardX) was the same, but they actually listed GardX as over £600. This will make it exceedingly difficult for us to get their useless warranty (see below) refunded in full (original quote was £1500, on invoice shows as 900). Avoid at all costs. Purchased a used car with their extended warranty for 3 years, during test drive tire pressure was low, asked them to fix this before getting the keys. They claimed it was fixed, less than 24h from purchase car tire pressure was low again, in addition the car would not start anymore due to battery issues. Car was jump/started the day after, only for it not to work again within another 24h. I found it absolutely impossible to speak with their after sales team: - The phone number disconnects as soon as I select to speak about a vehicle you purchased with aftersales - Their Live chat agents ask to call the number above and proceed to abruptly shut down the chat shortly thereafter - Their assist email has not replied in over 3 days, our car is unusable from less than 24h after purchase - The sales line agents, which connect almost immediately, are not able or willing to transfer to after sales care - We had to stay on hold over 20 mins to speak with a representative of their Extended Warranty, something they also expect the garage to do in order to approve any repair. They will not cancel the warranty on this phone line even though we are in the 14 day cool off period, asking us to contact Bigmotoringworld (which we cannot get through to). They will also not allow us to go to our car manufacturer garage as it’s “too expensive” Even before the purchase was complete, multiple members of staff pressured us to leave 5* reviews for them. Desperate to use the vehicle, we are now out of pocked to repair our 3 day old car an expect a lengthy battle to see any of our money (warranty, repair costs) back.

Almost a month ago I purchased the car. On car collection I was told that spare key and service book will be sent by post. Nothing sent still don't have service book and spare key and still not resolved . No help on phone line as well, just keep saying that someone contact me later