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Purchased a vehicle from Birchwood Motor Centre and a few months later engine completely failed and cost £2.5k to repair, contacted Birchwood Motor Centre and they told me they would offer no warranty or assistance and would not respond to any emails. Be very careful when purchasing a car from this company as it seems once your off the forecourt they are not interested if you have any faults with the vehicle and it will cost you a lot of money for repairs.
Reviewer has confirmed their email address
Paul Shuttlewood from Birchwood Motor Centre in response to Car had issue with Engine shortly after
Hi Chris if your cars is in warranty period we will be pleased to have a look at it
Just purchased a great car for my son. All the staff were friendly and we had no pushy sales pitch. We are really happy with our purchase. Thanks Paul /Sarah.
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to My Son's first car
Thank you for your positive review Paul, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
Aftersales from Birchwood Motor Centre in response to So lovely
Thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
I bought a car from Birchwood Motor Centre earlier this year, unfortunately there was an underlying fault with the car. Birchwood sent it for repair a number of times, supplying a courtesy car each time to keep us going. The issue could not be fixed however Mitchell and Kelvin advised us we could change the car for another at the showroom. Unbelievable Customer service from start to finish where they really did go the extra mile for me and my family. Will definitely use them again!
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to Great customer service
Thank you for your positive review John, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
Excellent customer service. Very knowledgeable and friendly staff with no pressure to buy. Highly recommend Birchwood Car Centre.
Aftersales from Birchwood Motor Centre in response to Excellent customer service
Debby thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
Not sure why you have a few negative reviews but my experience with Birchwood Motor Centre has been great!! Highly recommend have been recommending already :)
Aftersales from Birchwood Motor Centre in response to Andrea
Thank you for your positive review Andrea, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
I have had 6 cars from here all way gave me the best help and looked after me
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to New Car dean
Dean thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
Very impressed with their customer service, they have a real family feel to their business approach and that comes through while assisting customers with their needs. The overall experience has been faultless and I will be recommending them to friends and family. Great bunch!
Aftersales from Birchwood Motor Centre in response to Excellent customer service
Harry your feedback and comments are much appreciated, I will pass your comments onto the team. Thankyou, Birchwood Motor Centre.
Aftersales from Birchwood Motor Centre in response to Great
Thank you for your positive review Steven, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
Good car at a great price and I cannot fault the after care I received. Would recommend
Aftersales from Birchwood Motor Centre in response to great car good afrer care
Scott your feedback and comments are much appreciated, I will pass your comments onto NAME. Thankyou, Birchwood Motor Centre.
Birchwood Motor Centre has over 25 years of sales experience in the car sales industry. We pride ourselves on our high level of customer care with many happy returning customers.
All cars are HPI Checked and report can be issued upon request.
We have over 120 quality used cars always in stock and cater for all budgets and needs. So no matter what car you are looking for whether it be your first car, family car or that weekend sports car, we have a great choice available. If you can not find the car you want, we would be very happy to find it for you.
We give a no-pressure sales experience within a relaxed environment for when you come and view our cars with help and advice at hand when needed. Our location has its own test drive facilities on site so you are able to drive and inspect the car at your own leisure.
We specialise in offering used car finance regardless of your credit profile. We work closely with main high street lenders and specialist finance companies that cater for those who have a poor credit rating.
We look forward to meeting you, your family and friends and assisting you in buying your next car.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Birchwood Motor Centre
Upper Rainham Road
Hornchurch
Greater London
RM12 4EU
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 17:30 |
| Sun | 10:00 - 16:00 |
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