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I bought a car from Birchwood Motor Centre earlier this year, unfortunately there was an underlying fault with the car. Birchwood sent it for repair a number of times, supplying a courtesy car each time to keep us going. The issue could not be fixed however Mitchell and Kelvin advised us we could change the car for another at the showroom. Unbelievable Customer service from start to finish where they really did go the extra mile for me and my family. Will definitely use them again!
Reviewer has confirmed their email address
Very disappointed with birchwood motor centre.did 120 mile round trip only to be told the car was CAT whatever insurance repair etc .Nothing on the website says the car had a CAT so was not impressed.I was told by the salesman most of their cars are CAT insurance repaired. I even spoke to the salesman before the drive down and never mentioned anything about the CAT repairs.Dont have a wasted morning like I did.
Excellent customer service. Very knowledgeable and friendly staff with no pressure to buy. Highly recommend Birchwood Car Centre.
Not sure why you have a few negative reviews but my experience with Birchwood Motor Centre has been great!! Highly recommend have been recommending already :)
I have had 6 cars from here all way gave me the best help and looked after me
Reviewer has confirmed their email address
Very impressed with their customer service, they have a real family feel to their business approach and that comes through while assisting customers with their needs. The overall experience has been faultless and I will be recommending them to friends and family. Great bunch!
Good car at a great price and I cannot fault the after care I received. Would recommend
The whole transaction at Birchwood Motor Centre went lovely and everything was made dead easy. Therefor everything went smoothly and had no issues along the way. I recommend!
Reviewer has confirmed their email address
Don't buy cars from Birchwood Motor Centre. I bought a car and after 2 months it wouldn't lock and they wasn't willing to fix it and lied to me saying there is no warranty on the car. Very bad service and wasn't help at all.
Reviewer has confirmed their email address
A Wood from Birchwood Motor Centre in response to Bad service
The Lock on the car was in perfect working order when car was collected and had been for the 2 months in use. We were contacted via the finance company and asked for clarification from independent garage to verify that no attempt of theft has occurred. The finance company confirmed with your self that the lock was in working order on collection.
If you are looking for a car in the Essex area then Birchwood Motor Centre may have the right one for you. They have 25 years experience selling used cars and combined with the quality stock in their showroom there is plenty of choice when you pay them a visit. They also offer finance and work with those who have bad credit too.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 13 | |
| Very Good | 1 | |
| Average | 0 | |
| Poor | 0 | |
| Terrible | 5 |
Birchwood Motor Centre
Upper Rainham Road
Hornchurch
Essex
RM12 4EU
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