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My warning light for tyre pressure sensors came on during my journey home from purchasing the vehicle for £20k+. They have been promising me a repair for 11 months. Nothing but excuses.
Purchased a vehicle from Birchwood Motor Centre and a few months later engine completely failed and cost £2.5k to repair, contacted Birchwood Motor Centre and they told me they would offer no warranty or assistance and would not respond to any emails. Be very careful when purchasing a car from this company as it seems once your off the forecourt they are not interested if you have any faults with the vehicle and it will cost you a lot of money for repairs.
Paul Shuttlewood from Birchwood Motor Centre in response to Car had issue with Engine shortly after
Hi Chris if your cars is in warranty period we will be pleased to have a look at it
Just purchased a great car for my son. All the staff were friendly and we had no pushy sales pitch. We are really happy with our purchase. Thanks Paul /Sarah.
Really nice people would definitely recommend.
I bought a car from Birchwood Motor Centre earlier this year, unfortunately there was an underlying fault with the car. Birchwood sent it for repair a number of times, supplying a courtesy car each time to keep us going. The issue could not be fixed however Mitchell and Kelvin advised us we could change the car for another at the showroom. Unbelievable Customer service from start to finish where they really did go the extra mile for me and my family. Will definitely use them again!
Very disappointed with birchwood motor centre.did 120 mile round trip only to be told the car was CAT whatever insurance repair etc .Nothing on the website says the car had a CAT so was not impressed.I was told by the salesman most of their cars are CAT insurance repaired. I even spoke to the salesman before the drive down and never mentioned anything about the CAT repairs.Dont have a wasted morning like I did.
Paul Shuttlewood from Birchwood Motor Centre in response to Avoid
The few cars we sell that are cat n or s are clearly stated on autotrader
Excellent customer service. Very knowledgeable and friendly staff with no pressure to buy. Highly recommend Birchwood Car Centre.
Not sure why you have a few negative reviews but my experience with Birchwood Motor Centre has been great!! Highly recommend have been recommending already :)
I have had 6 cars from here all way gave me the best help and looked after me
Very impressed with their customer service, they have a real family feel to their business approach and that comes through while assisting customers with their needs. The overall experience has been faultless and I will be recommending them to friends and family. Great bunch!
If you are looking for a car in the Essex area then Birchwood Motor Centre may have the right one for you. They have 25 years experience selling used cars and combined with the quality stock in their showroom there is plenty of choice when you pay them a visit. They also offer finance and work with those who have bad credit too.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Birchwood Motor Centre
Upper Rainham Road
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