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Excellent customer service. Very knowledgeable and friendly staff with no pressure to buy. Highly recommend Birchwood Car Centre.
Not sure why you have a few negative reviews but my experience with Birchwood Motor Centre has been great!! Highly recommend have been recommending already :)
I have had 6 cars from here all way gave me the best help and looked after me
Reviewer has confirmed their email address
Very impressed with their customer service, they have a real family feel to their business approach and that comes through while assisting customers with their needs. The overall experience has been faultless and I will be recommending them to friends and family. Great bunch!
Good car at a great price and I cannot fault the after care I received. Would recommend
The whole transaction at Birchwood Motor Centre went lovely and everything was made dead easy. Therefor everything went smoothly and had no issues along the way. I recommend!
Reviewer has confirmed their email address
Don't buy cars from Birchwood Motor Centre. I bought a car and after 2 months it wouldn't lock and they wasn't willing to fix it and lied to me saying there is no warranty on the car. Very bad service and wasn't help at all.
Reviewer has confirmed their email address
A Wood from Birchwood Motor Centre in response to Bad service
The Lock on the car was in perfect working order when car was collected and had been for the 2 months in use. We were contacted via the finance company and asked for clarification from independent garage to verify that no attempt of theft has occurred. The finance company confirmed with your self that the lock was in working order on collection.
After a viewing a car on the Birchwood Motor Centre website that looked good and was fairly priced, we called to ask further questions before agreeing to travel the 100 mile round trip to look at it. We were told "it's a lovely motor, top spec!" Shocking!!! The price in the windscreen of the car did not even match the price in the rear window of the car let alone the price advertised on website. In fact the only match was the reg plate! The roof was full of dents, initially the salesman said "oh i hadn't noticed" before going on to say "the previous owner had a roof rack"! The website said FSH, the spec on display with the vehicle said nothing about this, it may well have had FSH but the salesman (after my husband pointed out the dents and iffy paint work here and there) was NOWHERE to be found (keen to sell it then?) The cars for sale are either side of a petrol station so upon returning to our car, we popped into the other office and 'had a word' 2nd salesman was apologetic BUT made no effort to try and pursue a sale! Maybe they don't need the custom, fair enough but with such POOR customer service they soon will!
Reviewer has confirmed their email address
A friend brought a really nice insignia from Birchwood Motors and so recommend them to me based on his experience in buying his car from them. The salesman was helpful and knowledgeable about the car I was interested in but not pushy. I picked up my new car this morning and so far so good. Very happy.
If you are looking for a car in the Essex area then Birchwood Motor Centre may have the right one for you. They have 25 years experience selling used cars and combined with the quality stock in their showroom there is plenty of choice when you pay them a visit. They also offer finance and work with those who have bad credit too.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 12 | |
| Very Good | 1 | |
| Average | 0 | |
| Poor | 0 | |
| Terrible | 4 |
Birchwood Motor Centre
Upper Rainham Road
Hornchurch
Essex
RM12 4EU
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