18% Reviews
replied to
75% Recommend
to friend


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16 reviews from our car dealer reviews community
Leave a review for Birchwood Motor Centre

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16 reviews from our car dealer reviews community

Leave a review for Birchwood Motor Centre
Click on the stars to start your review
"Andrea"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not sure why you have a few negative reviews but my experience with Birchwood Motor Centre has been great!! Highly recommend have been recommending already :)

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"New Car dean "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had 6 cars from here all way gave me the best help and looked after me

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"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very impressed with their customer service, they have a real family feel to their business approach and that comes through while assisting customers with their needs. The overall experience has been faultless and I will be recommending them to friends and family. Great bunch!

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"Great"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good customer services. I recommend

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"great car good afrer care"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good car at a great price and I cannot fault the after care I received. Would recommend

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"Lovely and easy! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole transaction at Birchwood Motor Centre went lovely and everything was made dead easy. Therefor everything went smoothly and had no issues along the way. I recommend!

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"Bad service "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't buy cars from Birchwood Motor Centre. I bought a car and after 2 months it wouldn't lock and they wasn't willing to fix it and lied to me saying there is no warranty on the car. Very bad service and wasn't help at all.

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A Wood from Birchwood Motor Centre in response to Bad service

The Lock on the car was in perfect working order when car was collected and had been for the 2 months in use. We were contacted via the finance company and asked for clarification from independent garage to verify that no attempt of theft has occurred. The finance company confirmed with your self that the lock was in working order on collection.

"Waste of time "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After a viewing a car on the Birchwood Motor Centre website that looked good and was fairly priced, we called to ask further questions before agreeing to travel the 100 mile round trip to look at it. We were told "it's a lovely motor, top spec!" Shocking!!! The price in the windscreen of the car did not even match the price in the rear window of the car let alone the price advertised on website. In fact the only match was the reg plate! The roof was full of dents, initially the salesman said "oh i hadn't noticed" before going on to say "the previous owner had a roof rack"! The website said FSH, the spec on display with the vehicle said nothing about this, it may well have had FSH but the salesman (after my husband pointed out the dents and iffy paint work here and there) was NOWHERE to be found (keen to sell it then?) The cars for sale are either side of a petrol station so upon returning to our car, we popped into the other office and 'had a word' 2nd salesman was apologetic BUT made no effort to try and pursue a sale! Maybe they don't need the custom, fair enough but with such POOR customer service they soon will!

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"All good"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A friend brought a really nice insignia from Birchwood Motors and so recommend them to me based on his experience in buying his car from them. The salesman was helpful and knowledgeable about the car I was interested in but not pushy. I picked up my new car this morning and so far so good. Very happy.

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"Focus 2009"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my 2009 ford focus back in 2015 only gripe I have was the car was not cleaned when I picked it up and also the salesman told me that the car was fitted with handsfree systerm built into the radio answer no Other than that I got a good deal

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Dealership Information

If you are looking for a car in the Essex area then Birchwood Motor Centre may have the right one for you. They have 25 years experience selling used cars and combined with the quality stock in their showroom there is plenty of choice when you pay them a visit. They also offer finance and work with those who have bad credit too.  

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews3.8 out of 5 stars — Rated Very Good
Excellent
11
Very Good
1
Average
0
Poor
0
Terrible
4

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Contact Information

Address

Birchwood Motor Centre
Upper Rainham Road
Hornchurch
Essex
RM12 4EU

Get in touch

01708 456713
http://www.birchwoodmotorcentre.co.uk

Opening times

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Dealership Statistics

75%
Would recommend this dealer to family and friends
75%
Thought the dealer was knowledgeable and helpful
72%
Thought issues were resolved quickly and easily
18%
Percent of reviews responded to by this dealer

Additional Information About Birchwood Motor Centre

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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