Birchwood Motor Centre reviews, Hornchurch
27% Reviews
replied to
63% Recommend
to friend


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11 reviews from our car dealer reviews community
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11 reviews from our car dealer reviews community

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"Lovely and easy! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole transaction at Birchwood Motor Centre went lovely and everything was made dead easy. Therefor everything went smoothly and had no issues along the way. I recommend!

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"Bad service "
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Don't buy cars from Birchwood Motor Centre. I bought a car and after 2 months it wouldn't lock and they wasn't willing to fix it and lied to me saying there is no warranty on the car. Very bad service and wasn't help at all.

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A Wood from Birchwood Motor Centre in response to Bad service

The Lock on the car was in perfect working order when car was collected and had been for the 2 months in use. We were contacted via the finance company and asked for clarification from independent garage to verify that no attempt of theft has occurred. The finance company confirmed with your self that the lock was in working order on collection.

"Waste of time "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After a viewing a car on the Birchwood Motor Centre website that looked good and was fairly priced, we called to ask further questions before agreeing to travel the 100 mile round trip to look at it. We were told "it's a lovely motor, top spec!" Shocking!!! The price in the windscreen of the car did not even match the price in the rear window of the car let alone the price advertised on website. In fact the only match was the reg plate! The roof was full of dents, initially the salesman said "oh i hadn't noticed" before going on to say "the previous owner had a roof rack"! The website said FSH, the spec on display with the vehicle said nothing about this, it may well have had FSH but the salesman (after my husband pointed out the dents and iffy paint work here and there) was NOWHERE to be found (keen to sell it then?) The cars for sale are either side of a petrol station so upon returning to our car, we popped into the other office and 'had a word' 2nd salesman was apologetic BUT made no effort to try and pursue a sale! Maybe they don't need the custom, fair enough but with such POOR customer service they soon will!

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"All good"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A friend brought a really nice insignia from Birchwood Motors and so recommend them to me based on his experience in buying his car from them. The salesman was helpful and knowledgeable about the car I was interested in but not pushy. I picked up my new car this morning and so far so good. Very happy.

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"Focus 2009"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my 2009 ford focus back in 2015 only gripe I have was the car was not cleaned when I picked it up and also the salesman told me that the car was fitted with handsfree systerm built into the radio answer no Other than that I got a good deal

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"Very good overall"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a SAAB from Birchwood Motor Co back in April. The service was very good apart from the fact that the dealer said that the car would be valeted and it wasn't but other than that very good. The car was in very good condition bar a few minor issues including problems with the air conditioning but this was easily sorted out. The car was very good value for money and I would happily recommend this dealership.

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"Lisa"
5 out of 5 stars See
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My family have bought 3 cars off Birchwood motor centre in the last 5 years ,very happy with all of them

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"J Price"
1 out of 5 stars See
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Resolving issues

Would avoid like the plague! Went down there this weekend to have a look at some cars and while I was there done some checks on my phone. Some cars had different mileage logged that was different on the website. Came across two cars that had failed it's mot (unsafe to drive) and checked on gov website to confirm. Sales people down there said was all ok and valid mot and must be an error on web site (bet that's not the first time they have said that) Didn't say anything to them and said not interested today. Don't risk your life getting in a death trap from them as you will be out of pocket and they get away with it. Place should be investigated!!!

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+1 Found this review helpful

d birch from Birchwood Motor Centre in response to J Price

the mileage difference was from when the last mot was done up to present mileage,do you think car was carried here.the failed mot was the previous one before retest.All cars are pdi before release

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"Birchwood motor centre review"
4 out of 5 stars See
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Vehicle cleanliness
Value for money
Resolving issues

My wife dealt with most of of the process when we purchased our Ford in April. I went down myself to sign the paperwork at Birchwood Motor Centre and finalise everything. We were both really happy with the dealership and have recommended them to a friend already. Its been a few months as I said and so far so good as far as the car is concerned.

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"car was superb"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Pleasure to do business with Birchwood Motor Centre. The car I bought from here was Ford S-Max which I can tell you was superb and very clean. I have already recommended Birchwood Motor Centre to a friend, that's how great they are. Completely pain free experience. I have also had no reasn to go back and have any issues resolved by them as there have not been any in 2 months.

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Dealership Information

If you are looking for a car in the Essex area then Birchwood Motor Centre may have the right one for you. They have 25 years experience selling used cars and combined with the quality stock in their showroom there is plenty of choice when you pay them a visit. They also offer finance and work with those who have bad credit too.  

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.3 out of 5 stars — Rated Average
Excellent
6
Very Good
1
Average
0
Poor
0
Terrible
4

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Contact Information

Address

Birchwood Motor Centre
Upper Rainham Road
Hornchurch
Essex
RM12 4EU

Get in touch

01708 456713
http://www.birchwoodmotorcentre.co.uk

Opening times

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Dealership Statistics

63%
Would recommend this dealer to family and friends
63%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
27%
Percent of reviews responded to by this dealer

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Additional Information About Birchwood Motor Centre

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