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92% Recommend
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414 reviews from our car dealer reviews community
Leave a review for Birchwood Motor Centre
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414 reviews from our car dealer reviews community

Leave a review for Birchwood Motor Centre
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"Great "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff were friendly, knowledgeable and great to talk to. From the outset Kelvin understood my problems and the need for a small SUV. My daughter has cancer and getting into and out of a ford focus was very difficult. After a test drive I left a deposit and returned a few days later to buy the car. Together we sorted the road tax and exchange documents. Overall it was a great experience.

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Aftersales from Birchwood Motor Centre in response to Great

Thank you for your positive review, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.

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"Travelled down there just for these guys!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm really happy with my new MG. Every car I buy is from these guys as I just trust them. I always have a good experience. I used to be quite local to them, but i'm not any longer. But nevertheless I still make the journey down to them specifically every time. Their customer service is genuinely perfect. Dean is the one who always deals with me when I come down and I cannot fault him, he is great every time. There is never any surprise or hidden costs, so you know you aren't being misled. I will continue to come down and would 100% recommend them to others.

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Aftersales from Birchwood Motor Centre in response to Travelled down there just for these guys!

Abigail, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.

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"Transparent and very helpful team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My overall experience out of 10 I would say was a 9. I was assisted by Dean who was super helpful and clear on the process from start to finish. We were able to apply for finance and collect the car all within 24 hours. He was super friendly when we arrived for collection and we were given the opportunity to test drive the car before purchasing which was great.

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Aftersales from Birchwood Motor Centre in response to Transparent and very helpful team

Jadine your feedback and comments are much appreciated, I will pass your comments onto the team. Thankyou, Birchwood Motor Centre.

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"⭐⭐⭐⭐"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Getting on really well with my new Audi, and cannot fault the dealership. Top notch customer service!!!

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Aftersales from Birchwood Motor Centre in response to ⭐⭐⭐⭐

Iona, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.

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"Great communication!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I haven’t actually had the chance to drive the car as I’m on holiday! My brother took the delivery, so I can’t say much about the drive of the car, but we were chuffed with it on the day we went down to the dealership. In terms of customer service though they’ve been great and kept me updated throughout the whole process, absolutely amazing communication. And as a bonus the car was very fairly priced!

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Aftersales from Birchwood Motor Centre in response to Great communication!

Kim your feedback and comments are much appreciated, I will pass your comments onto the team. Thankyou, Birchwood Motor Centre.

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"Dealer who insist on being top quality"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My new Vauxhall had a minor issue with it, I took it back to the dealership thinking I’ll just get it checked to be safe, but I’m not bothered about getting it fixed right now. The dealerships were the ones who insisted they repair it, as they wanted everything to be perfect for me. They have gone out of their way and have been so happy to help. My son has brought a car off them before, hence why I went down, because he had such a good experience.

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Aftersales from Birchwood Motor Centre in response to Dealer who insist on being top quality

Thank you for your positive review Denise, we're pleased to hear you're enjoying your new car. Thanks, Birchwood Motor Centre.

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"Convinced my sister to get a car too"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Honestly had to recommend the dealership to my sister and tell her to visit for her car purchase as they were amazing. They were accommodating, and the car is lovely, it drives so nice, and I’ve had no issues at all. They were honestly so quick; I was so surprised with how little hassle the process was. I overestimated the stress it would cause me on the day of the purchase.

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Aftersales from Birchwood Motor Centre in response to Convinced my sister to get a car too

Peter, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.

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"Felt like I took home a brand new car"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks to these guys for my new Vauxhall. I am loving it, and so far, touchwood having no issues. I pulled into a petrol station to get a newspaper, and these guys had an AD in there. I know it’s not the most common way to come across a dealership I must say. They were great when I got there. The process was very easy, I was offered a test drive and refreshments, and given all the relevant information. The car was spotless and ready for me to take it. It literally felt like a brand-new car.

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Aftersales from Birchwood Motor Centre in response to Felt like I took home a brand new car

Jennifer your feedback and comments are much appreciated, I will pass your comments onto the team. Thankyou, Birchwood Motor Centre.

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"Been coming here for 15 years"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Been coming to these guys for years, and I’m not planning to stop anytime soon. Think it’s been about 15 years now. I wouldn’t go anywhere else. They are always amazing, and Jamie is fantastic. He gave me all the time I needed, he wasn’t trying to push me or put pressure on to complete a sale. He just took his time and let me have the time to decide. The car was clean upon collection, and everything was ready for me, so I couldn’t be happier.

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Aftersales from Birchwood Motor Centre in response to Been coming here for 15 years

Nichola thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.

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"Zero issues over here "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Known the owners dad for 30 years, and brought about 15 cars from them, for my wife, kids, parents etc so I think I am a little biased. But these guys really are the best. They are always great, literally have me in and out, and get everything done in a timely manner so you aren’t waiting round all day.

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Aftersales from Birchwood Motor Centre in response to Zero issues over here

Thank you for your positive review Darren, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.

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Dealership Information

Used cars for sale in Hornchurch & Essex

Birchwood Motor Centre has over 25 years of sales experience in the car sales industry. We pride ourselves on our high level of customer care with many happy returning customers.

All cars are HPI Checked and report can be issued upon request.

We have over 120 quality used cars always in stock and cater for all budgets and needs. So no matter what car you are looking for whether it be your first car, family car or that weekend sports car, we have a great choice available. If you can not find the car you want, we would be very happy to find it for you.

We give a no-pressure sales experience within a relaxed environment for when you come and view our cars with help and advice at hand when needed. Our location has its own test drive facilities on site so you are able to drive and inspect the car at your own leisure.

We specialise in offering used car finance regardless of your credit profile. We work closely with main high street lenders and specialist finance companies that cater for those who have a poor credit rating.

We look forward to meeting you, your family and friends and assisting you in buying your next car.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
414 reviews4.8 out of 5 stars — Rated Excellent
Excellent
376
Very Good
33
Average
0
Poor
0
Terrible
5

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  • Contact Information

    Address

    Birchwood Motor Centre
    Upper Rainham Road
    Hornchurch
    Greater London
    RM12 4EU

    Get in touch

    01708 456713
    http://www.birchwoodmotorcentre.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 17:30
    Sun 10:00 - 16:00

    Dealership Statistics

    92%
    Would recommend this dealer to family and friends
    99%
    Percent of reviews responded to by this dealer

    Additional Information About Birchwood Motor Centre

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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