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The staff were friendly, knowledgeable and great to talk to. From the outset Kelvin understood my problems and the need for a small SUV. My daughter has cancer and getting into and out of a ford focus was very difficult. After a test drive I left a deposit and returned a few days later to buy the car. Together we sorted the road tax and exchange documents. Overall it was a great experience.
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Aftersales from Birchwood Motor Centre in response to Great
Thank you for your positive review, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
I'm really happy with my new MG. Every car I buy is from these guys as I just trust them. I always have a good experience. I used to be quite local to them, but i'm not any longer. But nevertheless I still make the journey down to them specifically every time. Their customer service is genuinely perfect. Dean is the one who always deals with me when I come down and I cannot fault him, he is great every time. There is never any surprise or hidden costs, so you know you aren't being misled. I will continue to come down and would 100% recommend them to others.
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to Travelled down there just for these guys!
Abigail, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
My overall experience out of 10 I would say was a 9. I was assisted by Dean who was super helpful and clear on the process from start to finish. We were able to apply for finance and collect the car all within 24 hours. He was super friendly when we arrived for collection and we were given the opportunity to test drive the car before purchasing which was great.
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to Transparent and very helpful team
Jadine your feedback and comments are much appreciated, I will pass your comments onto the team. Thankyou, Birchwood Motor Centre.
Getting on really well with my new Audi, and cannot fault the dealership. Top notch customer service!!!
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to ⭐⭐⭐⭐
Iona, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
I haven’t actually had the chance to drive the car as I’m on holiday! My brother took the delivery, so I can’t say much about the drive of the car, but we were chuffed with it on the day we went down to the dealership. In terms of customer service though they’ve been great and kept me updated throughout the whole process, absolutely amazing communication. And as a bonus the car was very fairly priced!
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to Great communication!
Kim your feedback and comments are much appreciated, I will pass your comments onto the team. Thankyou, Birchwood Motor Centre.
My new Vauxhall had a minor issue with it, I took it back to the dealership thinking I’ll just get it checked to be safe, but I’m not bothered about getting it fixed right now. The dealerships were the ones who insisted they repair it, as they wanted everything to be perfect for me. They have gone out of their way and have been so happy to help. My son has brought a car off them before, hence why I went down, because he had such a good experience.
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to Dealer who insist on being top quality
Thank you for your positive review Denise, we're pleased to hear you're enjoying your new car. Thanks, Birchwood Motor Centre.
Honestly had to recommend the dealership to my sister and tell her to visit for her car purchase as they were amazing. They were accommodating, and the car is lovely, it drives so nice, and I’ve had no issues at all. They were honestly so quick; I was so surprised with how little hassle the process was. I overestimated the stress it would cause me on the day of the purchase.
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Aftersales from Birchwood Motor Centre in response to Convinced my sister to get a car too
Peter, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
Thanks to these guys for my new Vauxhall. I am loving it, and so far, touchwood having no issues. I pulled into a petrol station to get a newspaper, and these guys had an AD in there. I know it’s not the most common way to come across a dealership I must say. They were great when I got there. The process was very easy, I was offered a test drive and refreshments, and given all the relevant information. The car was spotless and ready for me to take it. It literally felt like a brand-new car.
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to Felt like I took home a brand new car
Jennifer your feedback and comments are much appreciated, I will pass your comments onto the team. Thankyou, Birchwood Motor Centre.
Been coming to these guys for years, and I’m not planning to stop anytime soon. Think it’s been about 15 years now. I wouldn’t go anywhere else. They are always amazing, and Jamie is fantastic. He gave me all the time I needed, he wasn’t trying to push me or put pressure on to complete a sale. He just took his time and let me have the time to decide. The car was clean upon collection, and everything was ready for me, so I couldn’t be happier.
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to Been coming here for 15 years
Nichola thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
Known the owners dad for 30 years, and brought about 15 cars from them, for my wife, kids, parents etc so I think I am a little biased. But these guys really are the best. They are always great, literally have me in and out, and get everything done in a timely manner so you aren’t waiting round all day.
Reviewer has confirmed their email address
Aftersales from Birchwood Motor Centre in response to Zero issues over here
Thank you for your positive review Darren, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
Birchwood Motor Centre has over 25 years of sales experience in the car sales industry. We pride ourselves on our high level of customer care with many happy returning customers.
All cars are HPI Checked and report can be issued upon request.
We have over 120 quality used cars always in stock and cater for all budgets and needs. So no matter what car you are looking for whether it be your first car, family car or that weekend sports car, we have a great choice available. If you can not find the car you want, we would be very happy to find it for you.
We give a no-pressure sales experience within a relaxed environment for when you come and view our cars with help and advice at hand when needed. Our location has its own test drive facilities on site so you are able to drive and inspect the car at your own leisure.
We specialise in offering used car finance regardless of your credit profile. We work closely with main high street lenders and specialist finance companies that cater for those who have a poor credit rating.
We look forward to meeting you, your family and friends and assisting you in buying your next car.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Birchwood Motor Centre
Upper Rainham Road
Hornchurch
Greater London
RM12 4EU
Mon | 09:00 - 18:00 |
Tue | 09:00 - 18:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 17:30 |
Sun | 10:00 - 16:00 |
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